Reservation Officer

2 months ago

Hanoi, Vietnam Khách sạn Diamond Westlake Suites Full time

**Hạn nộp**: 30/06/2023

**Mức lương**: Thỏa thuận
Nộp hồ sơ ứng tuyển
Thông tin cơ bản
Số lượng
1
Nơi làm việc
Quận Tây Hồ - Hà Nội
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Nhà hàng/ Bar/ Pub
Ngành nghề
Tiền sảnh
Vị trí
Nhân viên
Cập nhật
06/05/2023 18:05
Mô tả công việc
- Received and handle all requests related to reservation/ new arrival, adjustment or cancelation via phone/ emai/ fax.....
- To control booking in order to implement yield management
- To follow up, update document, information related to change booking, cancelation, confirmation, deposit....to ensure the document are correct compare to details saved in computer. To implement periodic and required reports on issue related to reservation to HOD and other relevant departments.
- To maintain relationship with royal customers, at once develop new source of customers. To reply complains related to reservation.
- To understand, update the products of the hotel, as well as pricing policies, care for guests, promotions. To organize and classify bookings record: Companies, groups, inviduals, VIPs....

Quyền lợi được hưởng
- Attractive internal/ external activities
- Meal allowance and insurance contribution as per Labow law
- 24/7 Health insurance package
- 12 annual leave days per year
- Summer trip and other outing trip
- Attractive bonus package

Yêu cầu công việc
- University qualifications; hotel management certificate or diploma or similar preferred
- Must be aggressive, strong negotiation skills & good problem solving skill
- Good English communication skills
- Good knowledge in Hospitality industry is a plus
- Strong critical thinking, courteous, alternative to details
- At least 2 year experience in the same position is required

Yêu cầu hồ sơ
CV in English is preferred

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