Senior CRM Executive

6 months ago


Ho Chi Minh City, Vietnam AnyMind Group Full time

**About D2C for Enterprise**:
AnyMind D2C is a corporate package plan specializing in Direct-to-consumer business from market research, product development, EC site production, logistics, and marketing solutions. We also offer multilingualization and global expansion support options that take advantage of our global network.

**What You Will Do**:

- Responsible for reviewing and responding to inbound & outbound calls/chats to keep up the customer retention rate
- Supporting CRM leads to recovering canceled orders and resolving after-sales issues raised by customers
- Maintain accurate records of discussions or correspondence with customers.
- Processing contracts with online wholesalers

**Who You Are**:

- A recognized university degree.
- Proficiency in Vietnamese & English.
- At least 3 years of working experience in customer relations in e-commerce fields, i.e. retail, FMCG, sales, and marketing.
- Significant experience in professional client relationship management.
- Solid knowledge of digital tools & channels.
- Result-driven, flexible, and have a good sense of responsibility as well as a strong enthusiasm.
- Excellent organization and documentation skills (MS Word, Excel, PowerPoint, task management systems).
- Experience in a fast-paced work environment.
- Excellent communication skills.

**Why You'll Love It**:

- Competitive Salary
- Performance Review (2 times per year)
- Performance Bonus (1 time per year from 0.5-month to 3-month salary amount)
- Annual Leave: 15 days and other leave types
- Private Health Insurance
- MacBook to be provided
- Good chance to explore new trends in the digital market
- Opportunity to learn and work with the most advanced advertising technology platforms
- Work in a professional, active, international, and dynamic environment



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