[tam Son] Hcm

5 months ago

Ho Chi Minh City, Vietnam OPENASIA GROUP Full time

JOB BENEFIT
- Insurance
- Travel opportunities
- Incentive bonus
- Health checkup
- Training & Development
- Salary review
- Tam Son International JSC is a member of the Openasia Group, a multi-industry investment group established in 1994 in Vietnam. Tam Son was initially founded in 2005 with a mission to bring global luxury fashion brands to Vietnam._
- Since then, we have expanded our portfolio beyond fashion and into various luxury fields including watches, jewelry and audio-visual technology brands including Patek Philippe, Hermès, Vacheron Constantin, Piaget, Chopard, Bottega Veneta, Saint Laurent, Hugo Boss, Kenzo, Bang & Olufsen. Tam Son currently operates a network of 30 stores in both Hanoi and Ho Chi Minh City. The company plays an important role in the development of Openasia Group._

The CRM executive is responsible for managing the organization’s CRM ensuring the company can make the most out of the marketing opportunities it offers.

**1. Loyalty management**
- Design and manage communications strategy for the client focused on attracting, developing and retaining customers.
- Define loyalty offer strategy in partnership with data and strategy teams to maximize ROI.
- Lead ideation and conceptualization for program development and optimization, including process optimization.
- Streamline and automate fulfillment processes for member enrollment, member benefits, promotion fulfillment, and program reporting working closely with cross-functional supporting teams (product, analytics, technology, and other marketing functions).
- Work with the analytics team to enhance the predictive value of our customer acquisition models
- Monitoring customer buying: active customers, inactive customers, lost customers and allocating CRM budget for each customer.
- Tracking monthly for birthdays of top VIPs and working closely with the Brand Retail team to ensure customer satisfaction.
- Monitoring CRM budget, tracking & following up with Brand retail team for CRM expense to be aligned with plan.

**2. Customer experience management (CEM)**
- Identification of customer touch point; Analysis, implementation of measures and report of results.
- Work with retail team to improve customer satisfaction.
- Training for sales team about CEM, store service standard.
- Working closely with Call Center team to get customers' feedback, analysis and solve customer queries.
- Customer Commitment: Monitoring of Customer Complaints, Customer Satisfaction Goodwill maintenance.
- Proposing and tracking Customer Care programs to enhance customer satisfaction, customer loyalty & retention.

**3. Partnership**
- Prospect, qualify, develop, acquire, and maintain new business with total internal and external partnership.
- Execution of sales strategies to create viable sales pipelines and management of sales opportunities from lead generation to closure.
- Develop relationships with key partners to maximize business, identify cross-sell touch points, and proactively seek opportunities to deepen the relationship with said partners.

**4. Other tasks assigned by Manager**

JOB REQUIREMENT

**1. Core Competencies**
- Positive thinking
- Creativity
- Flexibility
- Enthusiasm
- Dynamic

**2. Skills**
- Excellent communication skills
- Multi-tasking & cross-team collaboration skill
- Excellent problem-solving skills
- Good negotiation skills
- Team-work skills

**3. Knowledge & Qualification**
- Bachelor’s degree in economics, commerce or relevant fields.
- At least 3 - 5 years’ work experience
- Hands on experience with CRM software, customer service software and MS Excel
- Ability to present data and information in a simple and concise way.
- Advanced knowledge of Customer service, customer satisfaction
- Working experience in CRM department from fashion, beauty industry is an advantage

  • [tam Son] Hcm

    5 months ago

    Ho Chi Minh City, Vietnam OPENASIA GROUP Full time

    JOB BENEFIT - Laptop - Insurance - Travel opportunities - Allowances - Incentive bonus - Training & Development - Salary review - Business Expense Tam Son International JSC is a member of the Openasia Group, a multi-industry investment group established in 1994 in Vietnam. Tam Son was initially founded in 2005 with a mission to bring global luxury fashion...

  • [tam Son] Hcm

    5 months ago

    Ho Chi Minh City, Vietnam OPENASIA GROUP Full time

    JOB BENEFIT - Laptop - Insurance - Travel opportunities - Allowances - Uniform - Incentive bonus - Health checkup - Training & Development - Salary review - Business Expense - Seniority Allowance - Annual Leave Tam Son International JSC is a member of the Openasia Group, a multi-industry investment group established in 1994 in Vietnam. Tam Son was initially...

  • [tam Son] Hcm

    5 months ago

    Ho Chi Minh City, Vietnam OPENASIA GROUP Full time

    JOB BENEFIT - Laptop - Insurance - Travel opportunities - Allowances - Uniform - Incentive bonus - Health checkup - Training & Development - Salary review - Business Expense - Seniority Allowance - Annual Leave Tam Son International JSC is a member of the Openasia Group, a multi-industry investment group established in 1994 in Vietnam. Tam Son was initially...

  • [tam Son] Hcm

    5 months ago

    Ho Chi Minh City, Vietnam OPENASIA GROUP Full time

    JOB BENEFIT - Insurance - Travel opportunities - Allowances - Incentive bonus - Health checkup - Training & Development - Salary review Tam Son International JSC is a member of the Openasia Group, a multi-industry investment group established in 1994 in Vietnam. Tam Son was initially founded in 2005 with a mission to bring global luxury fashion brands to...

  • [tam Son] Hcm

    5 months ago

    Ho Chi Minh City, Vietnam OPENASIA GROUP Full time

    JOB BENEFIT - Laptop - Insurance - Travel opportunities - Allowances - Uniform - Incentive bonus - Health checkup - Training & Development - Salary review - Business Expense - Seniority Allowance - Annual Leave Tam Son International JSC is a member of the Openasia Group, a multi-industry investment group established in 1994 in Vietnam. Tam Son was initially...

  • [tam Son] Hcm

    5 months ago

    Ho Chi Minh City, Vietnam OPENASIA GROUP Full time

    JOB BENEFIT - Insurance - Travel opportunities - Allowances - Incentive bonus - Health checkup - Training & Development - Salary review - Seniority Allowance - Annual Leave Tam Son International JSC is a member of the Openasia Group, a multi-industry investment group established in 1994 in Vietnam. Tam Son was initially founded in 2005 with a mission to...

  • [tam Son] Hcm

    5 months ago

    Ho Chi Minh City, Vietnam OPENASIA GROUP Full time

    JOB BENEFIT - Allowances Tam Son International JSC is a member of the Openasia Group, a multi-industry investment group established in 1994 in Vietnam. Tam Son was initially founded in 2005 with a mission to bring global luxury fashion brands to Vietnam. Since then, we have expanded our portfolio beyond fashion and into various luxury fields including...

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  • [tam Son] Hcm

    5 months ago

    Ho Chi Minh City, Vietnam OPENASIA GROUP Full time

    JOB BENEFIT - Laptop - Insurance - Travel opportunities - Allowances - Uniform - Incentive bonus - Health checkup - Training & Development - Salary review - Business Expense - Seniority Allowance - Annual Leave Tam Son International JSC is a member of the Openasia Group, a multi-industry investment group established in 1994 in Vietnam. Tam Son was initially...

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    Ho Chi Minh City, Vietnam OPENASIA GROUP Full time

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    5 months ago

    Ho Chi Minh City, Vietnam OPENASIA GROUP Full time

    JOB BENEFIT - Insurance - Travel opportunities - Allowances - Incentive bonus - Health checkup - Training & Development - Salary review - Seniority Allowance - Annual Leave Tam Son International JSC is a member of the Openasia Group, a multi-industry investment group established in 1994 in Vietnam. Tam Son was initially founded in 2005 with a mission to...

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    6 months ago

    Ho Chi Minh City, Vietnam OPENASIA GROUP Full time

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  • [tam SƠn] Hcm

    5 months ago

    Ho Chi Minh City, Vietnam OPENASIA GROUP Full time

    JOB BENEFIT - Laptop - Insurance - Travel opportunities - Allowances - Uniform - Incentive bonus - Health checkup - Training & Development - Salary review - Business Expense - Seniority Allowance - Annual Leave Tam Son International JSC is a member of the Openasia Group, a multi-industry investment group established in 1994 in Vietnam. Tam Son was initially...

  • [tam SƠn] Hcm

    5 months ago

    Ho Chi Minh City, Vietnam OPENASIA GROUP Full time

    JOB BENEFIT - Laptop - Insurance - Travel opportunities - Allowances - Uniform - Incentive bonus - Health checkup - Training & Development - Salary review - Business Expense - Seniority Allowance - Annual Leave Tam Son International JSC is a member of the Openasia Group, a multi-industry investment group established in 1994 in Vietnam. Tam Son was initially...

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    5 months ago

    Ho Chi Minh City, Vietnam OPENASIA GROUP Full time

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