CRM Manager
7 months ago
**Job Purpose**
- Plan and deliver CRM strategies across the company encouraging customer retention and customer loyalty.
- Take lead in designing and implementing the Extracare - PMC customer loyalty and rewards program, with focus on delivering value to customer and increasing fan engagement.
**Key Accountabilities**
**1. CRM**
- Plan and deliver CRM strategies across the company encouraging customer retention and customer loyalty.
- Decide on the CRM platform structure and architecture ensuring it works seamlessly across the organization and captures all required information at key points in the customer life cycle.
- Customer Journey Mapping analyzing touch points with the organization and maximize commercial opportunities.
- Work closely with all departments to ensure the CRM works effectively for all aspects of the company. - Overseeing direct communications with customers through the CRM.
- Monitor and maximize customer lifetime value strategies ensuring maximum profitability.
- Ensure the database is segmented effectively for targeted marketing activities.
- Develop testing strategies for all aspects of the CRM to ensure the most effective approach for the company and its products.
**2. Loyalty & Reward program**
- Take lead in designing and implementing the Extracare - PMC customer loyalty and rewards program, with focus on delivering value to customer and increasing fan engagement
- Work through all executional details to ensure a timely and successful program launch.
- Collaborate with a cross-functional team to manage loyalty assets and maintain and grow the program.
- Examine customer data (program engagement, rewards redemptions, general fan behavior) and develop user experience analytics and business performance metrics associated with the program.
- Prepare and launch program upgrades, both creative and rewards-driven. Develop and execute long-term strategic growth plans for the program.
**Key Requirements**
- Data driven, excellent in analytics and mining dada excellent in using of any of CRM systems such as Mailchimp, SMS...
- Bachelor or advanced Degree in Marketing, 4+ years of experience and having strong understanding and knowledge of CRM strategies and key success metrics
- Knowledge of HTML and Designing, Microsoft office
- Good English communication
- Excellent project and time management, organization, communication and interpersonal skills
- Professional presentation & negotiation skills
- Analytical, independent thinker
- Creative & strategic knowledge
- Strong leadership, strong entrepreneurial, team management, coaching and development skills
- Facebook and other social media platform knowledge
- Take accountability and ownership of projects from start to finish
-
CRM Manager
6 months ago
Ho Chi Minh City, Vietnam Organon Full time**The Position** - ** Customer Relationship Manager** **is leading CRM strategy and execution in system **to support Organon’s ambition on Customer Engagement Excellence in AP cluster. - This position **reports** to Commercial Excellence Lead (AP cluster) and having close collaboration with MCOP team in cluster and market field force to plan and execute...
-
Deputy CRM Manager
6 months ago
Ho Chi Minh City, Vietnam Ban Quản Lý TTTM Crescent Mall Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) - Planning and delivering CRM strategies encouraging customer retention and customer loyalty. - Deciding on the CRM platform structure and architecture ensuring it works seamlessly across the organisation and captures all required information at key points in the customer life cycle. - Customer...
-
CRM (Telesales Management)
7 months ago
Ho Chi Minh City, Vietnam Công Ty TNHH Thực Phẩm Orion Vina Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) - Create telesales and CRM strategies for Jeju products (Customer relationship management) - Find new customers and expand sales markets. - Propose promotion programs, customer data analyst & report. - Upgrade the CRM system. - Team management, new CRM employees training. Coordinate with relevant...
-
CRM Manager, Ap Cluster
6 months ago
Ho Chi Minh City, Vietnam Organon Full timeThe Position - ** Customer Relationship Manager is leading CRM strategy and **Operations** in system to support Organon’s ambition on Customer Engagement Excellence in AP cluster.**: - This position reports to Commercial Excellence Lead (AP cluster) and has a close collaboration with the SFE Managers and broader MCOP team in the cluster as well as market...
-
CRM Data Analytics Manager
6 months ago
Ho Chi Minh City, Vietnam Abbott Laboratories Full time**ROLES & RESPONSIBILITIES** **Summary**: - The role of CRM Campaign Analyst provides reporting and analytical expertise and guidance on CRM programs and business results.Responsible for gathering and evaluating research and data from various sources, generating actionable insights, developing reports and creating presentations based on audience. Provides...
-
CRM Data Analytics Manager
7 months ago
Ho Chi Minh City, Vietnam Abbott Laboratories Full time**ROLES & RESPONSIBILITIES** **Summary**: - The role of CRM Campaign Analyst provides reporting and analytical expertise and guidance on CRM programs and business results. Responsible for gathering and evaluating research and data from various sources, generating actionable insights, developing reports and creating presentations based on audience. Provides...
-
CRM Data and Analytics Manager
7 months ago
Ho Chi Minh City, Vietnam HSBC Full time-Job Advert Details Some Careers Grow Faster Than Others. If you’re looking for a career that will help you to stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. - Wealth and...
-
Associate Growth Manager, Zalopay
7 months ago
Ho Chi Minh City, Vietnam VNG Full timeZaloPay is a fast-growing mobile payment provider in Vietnam since it commenced operations in 2017. We aim to serve Vietnam’s large underbanked population, accelerate financial inclusion and leverage technology to improve access to Fintech services for our users and merchants. In 2020, ZaloPay officially integrated into the messaging app Zalo to provide...
-
Senior Budget and Vendor Management Specialist
6 months ago
Ho Chi Minh City, Vietnam Abbott Laboratories Full timeMAIN PURPOSE OF ROLE This role has main responsibilities to control CRM budget and Logistic, included Vendor management and Home Delivery Scope. This position is required to work well with stakeholder to manage and report all of activities related to monetary; conduct payment activities for CRM Operation including paying vendors, managing & reporting...
-
Senior Budget
6 months ago
Ho Chi Minh City, Vietnam Abbott Laboratories Full timeMAIN PURPOSE OF ROLE This role has main responsibilities to control CRM budget and Logistic, included Vendor management and Home Delivery Scope. This position is required to work well with stakeholder to manage and report all of activities related to monetary; conduct payment activities for CRM Operation including paying vendors, managing & reporting payment...
-
CRM System Development Manager
6 months ago
Ho Chi Minh City, Vietnam Circle K Việt Nam Full time**Job Purpose/ **_Mục Tiêu Công Việc:_** - To support IT System Development Senior Manager in discharging his / her duties and responsibilities on the users’ requirements on software development/ enhancement./ _Hỗ trợ Trưởng phòng Phát triển Hệ thống CNTT thực hiện nhiệm vụ, trách nhiệm của mình đối với các yêu...
-
CRM and Careline Manager
2 months ago
Thành phố Hồ Chí Minh, Vietnam Danone Full timeAbout the job Danone Vietnam is seeking for CRM and Careline Manager. With our global presence, brands and business and our mission of bringing health through food to as many people as possible; we believe that people growth is a key asset to reach a sustainable business performance. To succeed in this journey, we're looking for the right talent and...
-
Ffe & CRM Manager
2 months ago
Thành phố Hồ Chí Minh, Vietnam Merck Group Full timeWork Your Magic with us! Ready to explore, break barriers, and discover more? We know you’ve got big plans - so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich...
-
Digital Loyalty
6 months ago
Ho Chi Minh City, Vietnam Unilever Full time**Digital Loyalty - Promotion Planning & Execution** - Design a digital loyalty promotion scheme for DT on store level J2BD & collaborate with CSP for customized BU/CAT loyalty missions _ - Plan for monthly mechanics & budget for e-loyalty to deliver business growth opportunities - Execute e-loyalty scheme across promotion systems & processes (scheme...
-
Digital & CRM Specialist
6 months ago
Ho Chi Minh City, Vietnam Viet Thai International Careers - VTI Group Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) Job Summary: - This position that develop and execute the online Marketing activities to optimize ads performance, enhance website performance, and manage our CRM strategies. - A highly analytical and results-driven professional with a deep understanding of digital marketing techniques Key...
-
CRM Sales Manager/specialist
6 months ago
Ho Chi Minh City, Vietnam Công ty TNHH JinJoo International Full time**Job description/MÔ TẢ CÔNG VIỆC** - Plan and conduct CRM strategies to retaining existing customers, increasing brand loyalty./ Lập kế hoạch và thực hiện các chiến lược CRM để giữ chân khách hàng hiện tại, tăng lòng trung thành với thương hiệu. - Develop creative ideas, strategies to guarantee the most efficient...
-
CRM Sales Manager/specialist
6 months ago
Ho Chi Minh City, Vietnam Công Ty TNHH Atm International Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) - Plan and conduct CRM strategies to retaining existing customers, increasing brand loyalty./ Lập kế hoạch và thực hiện các chiến lược CRM để giữ chân khách hàng hiện tại, tăng lòng trung thành với thương hiệu. - Develop creative ideas, strategies to guarantee...
-
Business Analyst
6 months ago
Ho Chi Minh City, Vietnam Công Ty TNHH Wall Street English Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) Mô tả Công việc CRM system building and implementation. Establish workflows for data capture while always ensuring data integrity. Enable CRM workflow automation and minimize basic transactional tasks. Drive CRM configuration design innovation by exploring, understanding, explaining, and...
-
CRM Planner
6 months ago
Ho Chi Minh City, Vietnam Công ty OPPO Việt Nam Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) - Role purpose - To support CRM Supervisor on developing, initiating, and implementing long-term CRM Plan as well as new product campaign launch to build meaningful and close relationships with consumers across online & offline platforms. - Key responsibility - Responsible for the overall planning,...
-
Brand Experience Specialist
6 months ago
Ho Chi Minh City, Vietnam Circle K Việt Nam Full time**Job Purpose**: - This role offers an opportunity to play a key role in both customer relationship management (CRM) and e-commerce development. You will be responsible for managing our CRM dashboard to cultivate CK Club member loyalty and managing the e-commerce platform to grow our online delivery service (CK GO). **Job accountabilities**: - **CRM** -...