CRM Planner

3 weeks ago

Ho Chi Minh City, Vietnam Công ty OPPO Việt Nam Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
- Role purpose
- To support CRM Supervisor on developing, initiating, and implementing long-term CRM Plan as well as new product campaign launch to build meaningful and close relationships with consumers across online & offline platforms.
- Key responsibility
- Responsible for the overall planning, budgeting, and implementation of CRM events (both online & offline) to bring the unique & proud-to-own users experience.
- Collaborating closely with the Service Department to design & execute the after-sale service management to enhance the premium services of brand
- Maximize CRM opportunities with strong collaboration with other partners for member's benefit enrichment (ex: collab with beauty brands/F&B brands to develop the privileges for members).
- Conduct research and competitor analysis to obtain market and consumer insights and monitor competitors' promotional activities & performance. Bring the efficiency & valuable activities to members.
- Handle users' feedback via My OPPO App feedback hub & offline activities.
- Work with content team to develop the content approach to old users for new product launch. Also, responsible for the UDC content encouragement & management.
- Work with campaign team, PR team to manage the gifting plan (physical gift, online gift.. as the unique reward from brand to loyal members).* Role purpose
- To support CRM Supervisor on developing, initiating, and implementing long-term CRM Plan as well as new product campaign launch to build meaningful and close relationships with consumers across online & offline platforms.
- Key responsibility
- Responsible for the overall planning, budgeting, and implementation of CRM events (both online & offline) to bring the unique & proud-to-own users experience.
- Collaborating closely with the Service Department to design & execute the after-sale service management to enhance the premium services of brand
- Maximize CRM opportunities with strong collaboration with other partners for member's benefit enrichment (ex: collab with beauty brands/F&B brands to develop the privileges for members).
- Conduct research and competitor analysis to obtain market and consumer insights and monitor competitors' promotional activities & performance. Bring the efficiency & valuable activities to members.
- Handle users' feedback via My OPPO App feedback hub & offline activities.
- Work with content team to develop the content approach to old users for new product launch. Also, responsible for the UDC content encouragement & management.
- Work with campaign team, PR team to manage the gifting plan (physical gift, online gift.. as the unique reward from brand to loyal members).

**Chức vụ**: Nhân viên/Chuyên viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- Participation in social insurance, health insurance, and unemployment insurance as stipulated by the law.
- Comprehensive healthcare coverage through PVI insurance
- Working in one of the TOP 100 best working environments in Vietnam

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:

- Minimum 3 years of CRM experiences, worked in luxury retailers' brand/ technology companies is the bonus.
- Holding offline events experience is the must (serving end-users).
- Sense of strategic & creative thinking.
- Proactive, organized and result oriented.
- Teamwork and a strong collaborative mindset.
- Ability of party's communication, negotiation, and presentation skills.
- Strong project/event management skill & strong sense of ownership

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,Giao Nhận Hàng,Kho Vận

Trung cấp - Nghề
Không yêu cầu

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