![Shinhan Bank](https://media.trabajo.org/img/noimg.jpg)
Omni Channels Agent
2 months ago
Work Location Ho Chi Minh (District 7)
Job Level Experienced (Non - Manager)
Job Type Permanent
Qualification Bachelor
Experiences 1 Years
Salary Negotiable
Industry Banking, Customer Service, Consulting, Finance / Investment
**Job Benefit**:
- Insurance
- Travel opportunities
- Health checkup
- Training & Development
- Salary review
Omni Channels are fast and simple connections where customers can contact to Shinhan Bank Viet Nam via social media (Facebook/Zalo/Youtube) and other networks designed by Shinhan Bank (Livechat/Sol Chat/Internet Banking Chat)
**Job Summary**:
- To response all customers general inquiries on all Omni Channels.
- To support customer’s requests on some Omni Channels (SOL Chat/Internet Banking Chat).
- To take all customer’s complaints related to Shinhan Bank.
- To work with other Teams inside/outside Contact Center to consult and provide information related Shinhan Bank products/services.
- Be responsible to report all issues/errors receiving on Omni Channels ly.
- To build template/script in order to shorten supporting time.
- To raise ideas for development and improvement of Omni System.
- Other tasks assigned by Line Manager.
**Job Requirement**:
- Bachelor’s degree (Finance and Banking/Economics are preferable).
- Banking Experiences at least 01 year (prefer: Contact Center/Customer Service).
- Good writing skill (both Vietnamese and English).
- Reporting & analysis skills (preferable).
- Strong communication skills.
- Positive/High Teamwork spirit.
- Careful and patient style of work.
- Customer oriented.
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