Client Relationship Manager

4 months ago


Ho Chi Minh City, Vietnam Toll Group Full time

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post —

The opportunity
- CRM will serve as the internal sales point of contact for designated key and/or strategic accounts within the region. As a key enabler of GF’s account management and customer care process
- Responsible for ensuring the overall positive customer experience and managing the delta between customer expectations and GF performance
- Working closely with the designated stakeholders (e.g global account own, operations lead, product head) across all regions and divisions of Toll Group.
- The position exists to support and develop the business relationships with our key clients in the region in collaboration with the global account owner based on the account plan.
- Takes an active role to drive controllable business in the region and grow share of wallet and profitability by building strong client relationships & satisfaction.
- Comply with all necessary controls and procedures, whilst maintaining a high standard of customer care at all times.

What you’ll need to succeed
- Graduated from university majoring in import-export, logistics, economics,...
- Have at least 2 years of experience in a similar position at companies specializing in Import-Export, Forwarding....
- Good conversational English
- Preferred to have experience with CW1 system (Cargo Wise)
- Serious, responsible, disciplined at work
- Sociable and well adapted personality

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

You must be entitled to work in Vietnam and be prepared to undertake pre-employment checks including a criminal history check and medical.


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