Mnc Relationship Support Manager

2 weeks ago

Ho Chi Minh City, Vietnam HSBC Full time

-Job Advert Details
Some careers grow faster than others.
If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Wholesales Banking (WSB) serves millions of businesses ranging from small to large corporates, providing commercial customers with a full range of banking services including: Global Trade and Receivables Finance, RMB solutions, multi-currency business accounts, payments and cash management, and wealth management and insurance, as well as a comprehensive range of financing solutions. With dedicated Relationship Managers and Product Specialists providing local support and advice in over 64 countries and territories, HSBC helps connect customers to opportunities.

We are currently seeking a high calibre professional to join our team as an MNC Relationship Support Manager.

Principal responsibilities:

- Ensure losses through operational failings are minimised
- Ensure responsibility for the delivery of efficient, accurate and timely processing of clients requests and transactions
- Ensure effective and continuous dialogue within the Global Relationship Banker and Regional Relationship Banker
- Improve employee engagement
- Demonstrate courageous leadership
- Ensure continuous and effective dialogue with counterparts across GB/CMB and wider Corporate / WholeSale Banking
- Contribute to the development of mutually beneficial relationships with clients
- Support MNC Relationship Managers in optimising the potential value of client relationships by processing the delivery of solutions, products and services appropriate to meet client needs through the appropriate channel
- Ensure a systemic approach to use all available tools to identify and mitigate risk
- Maintain operational quality to act within policy guidelines and in line with both internal and external regulatory requirements
- Ensure delivery of processes and paperwork to efficiently process client lending instructions, products and solutions within agreed timescales
- Participates in enhancing quality of customers services as well as internal processes
- Assist MNC Relationship Managers in risk management with clients under the assigned portfolio, especially credit and financial crime risks
- Assist MNC Relationship Managers to manage and responsible for his/her own assigned portfolio
Qualifications
Requirements:

- Excellent verbal and written communication skills (English and Vietnamese). Mandarin, Korean or Japanese is a plus.
- Knowledge of the Bank’s operational procedures and systems
- Proven track record in a client focussed environment
- Experience of working in a teamwork environment
- Proven experience in identifying and managing the risks, issues and dependencies related to the business and in decision making
- Experience in the Commercial or Corporate Banking environment
- Customer service and team skills promoting an environment of co-operation and trust, overcoming resistance where encountered
- An ability to get things done
- Possess drive and resilience
- Possess developed interpersonal skills
- Possess planning, organization and time management abilities.

You’ll achieve more when you join HSBC.

Issued by The Hongkong and Shanghai Banking Corporation Limited

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