Client Manager, Health

6 months ago


Ho Chi Minh City, Vietnam Willis Towers Watson Full time

**Responsibilities**:
Advisory champion

projects.

**Client Relationship Management**
- Understand the client’s business and employee benefits needs to provide suitable solutions to the clients
- Expanding the clients’ network and bring more potential opportunities
- Be responsible for day-to-day client interaction and follow up to support the client relationship and ensure a smooth client journey during and beyond the placement cycle, including but not limit to designing/obtaining of quotations, explaining insurance terms/conditions, making quotations comparison and giving recommendation to clients
- Provide the highest level of customer service to existing and new clients, maintaining profitable revenue to achieve renewal target
- Work closely with clients, insurers, Account Managers to overseas network to resolve issues specific to the area of focus and identify opportunities for increasing the value of the service to the client(s)

Local product consultant:

- Play a lead role in the design and management of group medical, dental, wellbeing, life, disability benefits for clients. Responsibilities include:

- Materially contributing to and/or leading project management; monitoring progress against established objectives, budgets, timelines, deliverables and quality standards; and serving as day-to-day contact for clients
- Proactively advising clients and providing superior client service
- Contributing to the creation of benefit plan analysis, design, cost savings and funding strategies
management, pharmacy, data analytics and compliance (where applicable).
- Generation of new business by participating in prospecting opportunities as part of a broader team
- Building relationships internally and collaborating effectively on cross-functional teams
- Mentoring junior colleague



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