Customer Success Manager

1 week ago


Hanoi, Vietnam SoftwareOne Full time

Job Function: Field Sales Why SoftwareONE?:
The role:

- Responsible for driving and accelerating adoption of our services through advising customers on best practices for using SoftwareONE and/or partner solutions and align with Sales and Solution Sales on upcoming up
- or cross-selling opportunities accordingly.
- You may be required to conduct Onboarding sessions with your customer stakeholders providing insight on: SoftwareONE Service scope, Support process, Escalations management, Customer Success Manager role and focus, Tools overview & demo etc. to educate the Customer stakeholders to start leveraging SoftwareONE support, services & tools.
- You will conduct regular business reviews with your customer stakeholders providing insight on: SoftwareONE Service usage and performance, opportunities for optimization, relevant developments in business, new features or capabilities released within the supported areas which could enable a goal within the customer business.
- Drive Monthly Active Usage to all EA/CSP Customers, Deliver workshops to all of the customers.

What we need to see from you:

- Minimum 8+ years of experience.
- Ability to align with sales and solution sales teams on upcoming up
- or cross-selling opportunities.
- Overall, the role requires a strong focus on customer success and the ability to consult and advise customers on best practices for using SoftwareONE and/or partner solutions to meet their business needs.
- Strong communication and interpersonal skills to conduct onboarding sessions and regular business reviews with customer stakeholders.
- Effective customer relationship management skills to drive Monthly Active Usage and deliver workshops to all customers.
- Data analysis and reporting skills to provide insight on software service usage and performance, opportunities for optimization, and relevant developments in business.



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