[quận 7] Contact Center

7 months ago


Ho Chi Minh City, Vietnam Shinhan Bank Full time

Work Location Ho Chi Minh (District 7)

Job Level Experienced (Non - Manager)

Job Type Permanent

Experiences No Experience

Salary Negotiable

Industry Banking, Customer Service, Finance / Investment

**Job Benefit**:

- Insurance
- Health checkup
- Training & Development
- Salary review
- Handling inbound video calls to providing Shinhan’s customers with support and consultancy on bank products/services.
- Provide support and guidance of registering and utilizing Shinhan’s products/services to new customers via Mobile banking (SOL).
- Provide support and consultancy to Shinhan’s existing customers, identify customer needs so as to cross-sell bank products.
- Collect customer’s information, Identify customer demand before providing support/guidance of E-Credit products
- Ensure all the requests of customers are properly receive, process & feedback final result to customers within SLA.
- Ensure the Service level delivering an excellent experience to customers.
- Other tasks assigned by BOD

**Job Requirement**:

- Good at English and Korean communication (Topik 4)
- Demonstrated commitment to customer service and attention to details
- Ability to work under high pressure
- Good interpersonal, negotiation, and presentation skills
- Relevant experiences (Financing/ Banking, CS) are preferred.



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