[quận 7] Contact Center

6 months ago


Ho Chi Minh City, Vietnam Shinhan Bank Full time

Work Location Ho Chi Minh (District 7)

Job Level Experienced (Non - Manager)

Job Type Permanent

Experiences No Experience

Salary Negotiable

Industry Banking, Customer Service, Finance / Investment

**Job Benefit**:

- Insurance
- Health checkup
- Training & Development
- Salary review
- Handling inbound video calls to providing Shinhan’s customers with support and consultancy on bank products/services.
- Provide support and guidance of registering and utilizing Shinhan’s products/services to new customers via Mobile banking (SOL).
- Provide support and consultancy to Shinhan’s existing customers, identify customer needs so as to cross-sell bank products.
- Collect customer’s information, Identify customer demand before providing support/guidance of E-Credit products
- Ensure all the requests of customers are properly receive, process & feedback final result to customers within SLA.
- Ensure the Service level delivering an excellent experience to customers.
- Other tasks assigned by BOD

**Job Requirement**:

- Good at English and Korean communication (Topik 4)
- Demonstrated commitment to customer service and attention to details
- Ability to work under high pressure
- Good interpersonal, negotiation, and presentation skills
- Relevant experiences (Financing/ Banking, CS) are preferred.



  • Ho Chi Minh City, Vietnam Shinhan Bank Full time

    Work Location Ho Chi Minh (District 7) Job Level Experienced (Non - Manager) Job Type Permanent Experiences 2 Years Salary Negotiable Industry Banking, Customer Service **Job Benefit**: - Insurance - Travel opportunities - Health checkup - Training & Development - Salary review + To response all customer’s general inquiries on all Omni Channels. +...


  • Ho Chi Minh City, Vietnam Shinhan Bank Full time

    Work Location Ho Chi Minh (District 7) Job Level Experienced (Non - Manager) Job Type Permanent Experiences 2 Years Salary Negotiable Industry Banking, Customer Service **Job Benefit**: - Insurance - Travel opportunities - Health checkup - Training & Development - Salary review + Listen to calls (Inbound, Outbound) to monitor the effectiveness and...


  • Ho Chi Minh City, Vietnam Shinhan Bank Full time

    Work Location Ho Chi Minh (District 7) Job Level Experienced (Non - Manager) Job Type Permanent Experiences 3 Years Salary Negotiable Industry Banking, Customer Service **Job Benefit**: - Insurance - Travel opportunities - Health checkup - Training & Development - Salary review + Schedule and conduct training sessions on various topics to new agents...


  • Ho Chi Minh City, Vietnam AhaMove Full time

    **Job Description**: - Ensuring the operating indicators of the Contact Center (comprise Inhouse and BPO): SLA Inbound, SLA Zendesk, SLA Chat ; - Develop and control processes and standards to ensure the quality of personnel; - Setting up and developing the switchboard system and software; - Work with relevant departments to support and resolve complaints...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Dion Full time

    We are looking for an experienced Operations Manager to oversee our day-to-day operations, manage teams, and ensure key performance indicators are met. This role supports the back-end of Contact Center operations, focusing on order and delivery management and aligning with the needs of e-commerce and social commerce services.Key Responsibilities:Manage daily...


  • Ho Chi Minh City, Vietnam JobsGO Recruit Full time

    **Mô tả công việc**: (Mức lương: 14 - 16 triệu VNĐ) - Giám sát chất lượng dịch vụ chăm sóc khách hàng - Phân tích và đánh giá, chấm điểm chất lượng - Đảm bảo chất lượng dịch vụ được cải thiện dựa trên các tiêu chuẩn về chất lượng - Cập nhật các phản hồi kịp thời và...

  • IT Support

    1 week ago


    Thành phố Hồ Chí Minh, Vietnam Công ty TNHH Tích hợp Hệ thống CMC Sài Gòn Full time

    **Mô tả công việc**: (Mức lương: Từ 12 triệu VNĐ) Giám sát hệ thống Tổng đài Contact Center cho khách hàng. Duy trì và tích hợp các công cụ hoạt động, hỗ trợ đào tạo người dùng Nghiên cứu phát triển bộ kỹ năng của Contact Center. Hoàn thành các nhiệm vụ: Yêu cầu Khởi Tạo Dịch...


  • Ho Chi Minh City, Vietnam People Search International Full time

    **Work Location: Yogyakarta, Indonesia** Our client, a BPO company headquartered in Yogyakarta, Indonesia, is seeking qualified Customer Service Representatives to join their team. **Responsibilities**: - Manage a high volume of calls in a timely and efficient manner - Accurately identify and address customer needs - Conduct thorough investigations into...


  • Ho Chi Minh City, Vietnam bán căn tin đại học nguyễn tất thành cơ sở quận 7 Full time

    Xem và nộp hồ sơ ngay **Lưu ý**: - Người tìm việc đang xem tin **1 Nhân Viên Bán Căn Tin Đại Học Quận 7**: - **Mã tin đăng: 3638848**. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất lượng thông tin...

  • Contact Center Agent

    6 months ago


    Ho Chi Minh City, Vietnam Ngân Hàng Đại Chúng TNHH Kasikornbank – Chi Nhánh Thành Phố Hồ Chí Minh Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Be a representative to assist, manage, and resolve customer problems and concerns. - Identify and escalate customer issues to the appropriate bank department, as well as executing banking transactions and cross-selling products or special promotions. - Research required information using available...


  • Ho Chi Minh City, Vietnam Prudential plc Full time

    Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career...

  • Inbound Call Center

    6 months ago


    Ho Chi Minh City, Vietnam CIMB Bank Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Reporting directly to Support Center Team leader - Monitor detection systems (VRM) and ensure that all cases are attended urgently after created. Take proper action to prevent further fraud transaction on the credit/debit card account by blocking the card. - Identifying and analyzing customers’...

  • Contact Center Officer

    2 months ago


    Thành phố Hồ Chí Minh, Vietnam UOB Vietnam Full time

    **About UOB**: United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as...


  • Ho Chi Minh City, Vietnam MSD Full time

    **Primary Responsibilities** - Tele-detail products in a way that is relevant to each individual customer; customize discussions and client interactions based on understanding of customer’s needs, in a manner consistent with the laws, regulations and our company values & policies. - Within selected customer accounts, act as primary point of contact to...

  • Leader Trade Marketing

    3 months ago


    Thành phố Hồ Chí Minh, Vietnam HOÀNG HÀ MOBILE - QUẬN 7 Full time

    **MÔ TẢ** - Phụ trách team Trade MKT khu vực Miền Nam của Hoàng Hà (5 nhân sự) - Phụ trách kế hoạch ra mắt, khai trương điểm bán mới, các sự kiện mở bán sản phẩm - Phối hợp với các team khác trong phòng Marketing (Digital, Design, Social, Website, SEO,...) để thực hiện các chiến dịch truyền...

  • Call Center Agent

    6 months ago


    Ho Chi Minh City, Vietnam IDP Education Ltd Full time

    **Career Opportunities at IDP Education**: **_ (Ho Chi Minh Office)_**: IDP Education Pty Ltd (IDP) is a global company offering student placement and English language testing services. Using its network of over 80 student offices in 25 countries, IDP places international students into educational institutions of Australia, UK, United States, Canada and New...

  • Contact Centre Sales

    6 months ago


    Ho Chi Minh City, Vietnam HSBC Full time

    -Job Advert Details **Some careers have more impact than others.** - If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you...

  • Call Center Supervisor

    6 months ago


    Ho Chi Minh City, Vietnam PASONA N A, INC. Full time

    **Main Responsibilities**: - Supervise, manage operations of call center - Guide team members to implement operational tactics, making sure members are aware of project target and are capable of achiving it (through training, coaching, horenso) - Make and check reports on project status, sales performance, issues & action plan to improve - Give appraisal on...


  • Ho Chi Minh City, Vietnam Le & Associates Full time

    **CÔNG TY CỔ PHẦN LE & ASSOCIATES** **TUYỂN 1 CALL CENTER** **ĐỊA ĐIỂM LÀM VIỆC**:31B Tôn Thất Tùng, Phường Phạm Ngũ Lão, Quận 1 **THU NHẬP**:10.530.000đ/tháng** - Lương cơ bản: 9.630.000đ/tháng - Phụ cấp: 900.000đ/tháng - Lương tháng 13 - Ngày phép năm - Công ty đóng Bảo hiểm đầy đủ theo...


  • Thành phố Hồ Chí Minh, Vietnam Prudential plc Full time

    Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...