Contact Center Representative

**Primary Responsibilities** - Tele-detail products in a way that is relevant to each individual customer; customize discussions and client interactions based on understanding of customer’s needs, in a manner consistent with the laws, regulations and our company values & policies. - Within selected customer accounts, act as primary point of contact to...

Primary Responsibilities Teledetail products in a way that is relevant to each individual customer; customize discussions and client interactions based on understanding of customer's needs, in a manner consistent with the laws, regulations and our company values & policies. Within selected customer accounts, act as primary point of contact to ensure that a...

Work Location Ho Chi Minh (District 7)Job Level Experienced (Non - Manager)Job Type PermanentExperiences 2 YearsSalary NegotiableIndustry Banking, Customer ServiceJob Benefit: Insurance Travel opportunities Health checkup Training & Development Salary review To response all customer's general inquiries on all Omni Channels. To support customer's requests on...

12 Jun 2024Officer, Contact Center :Category: Operations DivisionJob Type: Facility: Customer ServicesJob Purpose:Key Accountabilities (1):Perform 24/7 call center work Work in assigned shift (including holidays and public holidays) to ensure 24/7 operation. Analyze customer needs and advise and guide appropriate financial products and services through...

Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career...

12 Jun 2024**Officer, Contact Center (40001410)**: - Category: Operations Division- Job Type: - Facility: Customer Services**Job Purpose**: **Key Accountabilities (1)**: Perform 24/7 call center work - Work in assigned shift (including holidays and public holidays) to ensure 24/7 operation. - Analyze customer needs and advise and guide appropriate...

Work Location Ho Chi Minh (District 7)Job Level Experienced (Non - Manager)Job Type PermanentExperiences 3 YearsSalary NegotiableIndustry Banking, Customer ServiceJob Benefit: Insurance Travel opportunities Health checkup Training & Development Salary review Schedule and conduct training sessions on various topics to new agents and experienced agents Develop...

**Mô tả công việc**: (Mức lương: Thỏa thuận) - Be a representative to assist, manage, and resolve customer problems and concerns. - Identify and escalate customer issues to the appropriate bank department, as well as executing banking transactions and cross-selling products or special promotions. - Research required information using available...

Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career...

Mô tả công việc:(Mức lương: Thỏa thuận) Be a representative to assist, manage, and resolve customer problems and concerns. Identify and escalate customer issues to the appropriate bank department, as well as executing banking transactions and crossselling products or special promotions. Research required information using available resources...

Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career...

**Job Description**: - Ensuring the operating indicators of the Contact Center (comprise Inhouse and BPO): SLA Inbound, SLA Zendesk, SLA Chat ; - Develop and control processes and standards to ensure the quality of personnel; - Setting up and developing the switchboard system and software; - Work with relevant departments to support and resolve complaints...

**Mô tả công việc**: (Mức lương: Thỏa thuận) - Be a representative to assist, manage, and resolve customer problems and concerns. - Identify and escalate customer issues to the appropriate bank department, as well as executing banking transactions and cross-selling products or special promotions. - Research required information using available...

Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career...

**Job summary**: An HR Factory Representative who is responsible for the delivery of HR Factory Services for an organization based in one/ low complexity countries or high-volume factory site. **Responsibilities**: - Support managers in defining the roles to be resourced and coordinating with Supply Chain Operations functional business partner. -...

**Job description**: 1. Work with the CCM to ensure successful day to day running of the Contact Center team through strong leadership, motivating, engaging and coaching staff (3rd party Tele Agents) to deliver exceptional service. 2. Responsible for achievement of KPIs for the team of Supervisors under his supervision. 3. Follow up on issues affecting...

Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career...

Develop and implement strategies to optimize operational efficiency, including process improvements, resource allocation, and workforce management. Participate in cross - functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, IT- and partner to define action plans that resolve issues and drive...

Job description:Work with the CCM to ensure successful day to day running of the Contact Center team through strong leadership, motivating, engaging and coaching staff (3rd party Tele Agents) to deliver exceptional service.Responsible for achievement of KPIs for the team of Supervisors under his supervision.Follow up on issues affecting delivery of...

Work Location Ho Chi Minh (District 7) Job Level Experienced (Non - Manager) Job Type Permanent Experiences 2 Years Salary Negotiable Industry Banking, Customer Service **Job Benefit**: - Insurance - Travel opportunities - Health checkup - Training & Development - Salary review + To response all customer’s general inquiries on all Omni Channels. +...