Contact Center Senior Specialist

**Mô tả công việc**: (Mức lương: 14 - 16 triệu VNĐ) - Giám sát chất lượng dịch vụ chăm sóc khách hàng - Phân tích và đánh giá, chấm điểm chất lượng - Đảm bảo chất lượng dịch vụ được cải thiện dựa trên các tiêu chuẩn về chất lượng - Cập nhật các phản hồi kịp thời và...

**Job Description**: - Ensuring the operating indicators of the Contact Center (comprise Inhouse and BPO): SLA Inbound, SLA Zendesk, SLA Chat ; - Develop and control processes and standards to ensure the quality of personnel; - Setting up and developing the switchboard system and software; - Work with relevant departments to support and resolve complaints...

**About UOB**: United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as...

-Job Advert Details **Some careers have more impact than others.** - If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you...

Work Location Ho Chi Minh (District 7) Job Level Experienced (Non - Manager) Job Type Permanent Experiences 2 Years Salary Negotiable Industry Banking, Customer Service **Job Benefit**: - Insurance - Travel opportunities - Health checkup - Training & Development - Salary review + To response all customer’s general inquiries on all Omni Channels. +...

We are looking for an experienced Operations Manager to oversee our day-to-day operations, manage teams, and ensure key performance indicators are met. This role supports the back-end of Contact Center operations, focusing on order and delivery management and aligning with the needs of e-commerce and social commerce services.Key Responsibilities:Manage daily...

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...

**Work Location: Yogyakarta, Indonesia** Our client, a BPO company headquartered in Yogyakarta, Indonesia, is seeking qualified Customer Service Representatives to join their team. **Responsibilities**: - Manage a high volume of calls in a timely and efficient manner - Accurately identify and address customer needs - Conduct thorough investigations into...

Work Location Ho Chi Minh (District 7) Job Level Experienced (Non - Manager) Job Type Permanent Experiences 2 Years Salary Negotiable Industry Banking, Customer Service **Job Benefit**: - Insurance - Travel opportunities - Health checkup - Training & Development - Salary review + Listen to calls (Inbound, Outbound) to monitor the effectiveness and...

Work Location Ho Chi Minh (District 7) Job Level Experienced (Non - Manager) Job Type Permanent Experiences 3 Years Salary Negotiable Industry Banking, Customer Service **Job Benefit**: - Insurance - Travel opportunities - Health checkup - Training & Development - Salary review + Schedule and conduct training sessions on various topics to new agents...

**Mô tả công việc**: (Mức lương: Từ 12 triệu VNĐ) Giám sát hệ thống Tổng đài Contact Center cho khách hàng. Duy trì và tích hợp các công cụ hoạt động, hỗ trợ đào tạo người dùng Nghiên cứu phát triển bộ kỹ năng của Contact Center. Hoàn thành các nhiệm vụ: Yêu cầu Khởi Tạo Dịch...

**Mô tả công việc**: (Mức lương: Thỏa thuận) - Be a representative to assist, manage, and resolve customer problems and concerns. - Identify and escalate customer issues to the appropriate bank department, as well as executing banking transactions and cross-selling products or special promotions. - Research required information using available...

**Product COE / Ho Chi Minh City, Vietnam** - Objectives - The Senior Product Specialist will leverage extensive experience in mobile app and game development to drive initiatives aimed at enhancing our product owners' capabilities - This role involves creating strategies, implementing best practices, and fostering a culture of continuous learning and...

**Responsibilities**: - **Health Screening Center set up and development**: - Regulatory Compliance: Ensure the center meets all local healthcare regulations. - Equipment Procurement: Identify, evaluate, and procure necessary medical and office equipment. - Vendor Management: Establish and manage relationships with suppliers and service providers. - Staff...

OverviewFindicia, a rapidly growing company with headquarters in Singapore and the United States, is expanding its operations in the APAC & US region. Our mission is to lead the digital transformation of the Food and Beverage industry by offering a comprehensive Customer Retention Platform for Restaurants worldwide.We empower restaurants to maximize their...

**Primary Responsibilities** - Tele-detail products in a way that is relevant to each individual customer; customize discussions and client interactions based on understanding of customer’s needs, in a manner consistent with the laws, regulations and our company values & policies. - Within selected customer accounts, act as primary point of contact to...

**We are a Great Place to Work-Certified with 90% of our team members in Vietnam agreeing that we are a great place to work!** At the Positive Thinking Company, we are looking for your talent to strengthen and grow our community of experts. Joining us is joining a company that resembles you, building itself as you express your talents, share your passion,...

Job Title: Senior Human Resources Specialist Location: Vietnam (Remote) RecruitGo is seeking a senior professional with at least 3 years of relevant experience in the BPO or EOR industry, who can demonstrate exceptional communication skills using the English language. In this role, you will collaborate with our clients to provide strategic HR support,...

Xem và nộp hồ sơ ngay **Lưu ý**: - Người tìm việc đang xem tin **Senior SEO Specialist**: - **Mã tin đăng: 3645299**. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất lượng thông tin tốt nhất, nhưng chúng...

**We are a Great Place to Work-Certified with 90% of our team members in Vietnam agreeing that we are a great place to work!** At the Positive Thinking Company, we are looking for your talent to strengthen and grow our community of experts. Joining us is joining a company that resembles you, building itself as you express your talents, share your passion,...