Contact Center Officer

**Job Title**: Customer Care Center Officer **Customer Contact Center officer** To manage customer care center activities for Philips Vietnam **Key Areas of Responsibility**: **Call center** - Feedback to call center within the day for any queries or escalated/safety case - Logging calls/claim in the system to follow up - Dispatch FSE to go onsite time -...

**About UOB** United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as...

Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career...

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...

**Mô tả công việc**: (Mức lương: 14 - 16 triệu VNĐ) - Giám sát chất lượng dịch vụ chăm sóc khách hàng - Phân tích và đánh giá, chấm điểm chất lượng - Đảm bảo chất lượng dịch vụ được cải thiện dựa trên các tiêu chuẩn về chất lượng - Cập nhật các phản hồi kịp thời và...

The **Call Center Manager** will be responsible for overseeing the daily operations of the OTA customer service center. This role requires strong leadership, operational management, and customer experience enhancement skills to ensure service excellence in a high-paced, digital travel environment. **Key Responsibilities**: **1. Team Leadership & Management...

Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career...

**Mô tả công việc**: (Mức lương: Thỏa thuận) - Be a representative to assist, manage, and resolve customer problems and concerns. - Identify and escalate customer issues to the appropriate bank department, as well as executing banking transactions and cross-selling products or special promotions. - Research required information using available...

Join ITSA Media as a Remote Outbound Call Center Agent and play a crucial role in our sales and marketing efforts. This fully remote position allows you to work from the comfort of your own home, with a flexible schedule to accommodate your needs. **Responsibilities**: - Using scripts to provide information about product’s features, prices etc. and...

Invest Talent is supporting a client in Call Center for pharma and medical seeking a highly skilled Call Center Manager with the following information: **Responsibilities**: - Responsible to the Project Director of the Call Center for all activities within the scope of the Customer Service Call Center, ensuring adherence to company processes and...

Location: Quang Trung Software City (Công viên phần mềm Quang Trung), To Ky, District 12, HCMC, will relocate office to client site in District 7 from June 2025 Time: 6days/week Job **Description**: - The Contact Center Project Management Officer is an intermediate position responsible for performing moderately with the Customer Service team member....

**About UOB**: United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as...

**Key Responsibilities & Time Allocation**: **1. Operations & Service Delivery (40%)**: - Oversee the **end-to-end operations of the customer contact center for multiple BPO projects**, ensuring smooth service delivery. - Monitor, track, and improve **key performance indicators (KPIs)** such as **response time, resolution rate, and customer satisfaction...

CCD - Customer Care - Ho Chi Minh City, Vietnam - Cathay Pacific - Application Deadline 14 Nov 2024 Company Description Let your passion fly! We’re proud to be one of the world’s leading airlines. Our reputation is built on a long track record of success, an ongoing commitment to our home Hong Kong, and on the delivery of customer service that’s...

Company Description **Education Development Center (EDC)** is a global nonprofit that advances lasting solutions to improve education, promote health, and expand economic opportunity. Since 1958, we have been a leader in designing, implementing, and evaluating powerful and innovative programs in more than 80 countries around the world. EDC promotes equity...

**Office Manager** **Position Status**: Full-time / Salary **Position Level**: 5a **Report to**: Director of Sales and Marketing **Location**: Ho Chi Minh City, Vietnam **Organization Description**: Founded in 1998, Shrimp Improvement Systems (SIS) produces genetically improved and Specific Pathogen Free _P vannamei_ shrimp broodstock and has initiated...

**Office Manager**: **Opportunity Details**: - ** Working Location**: Ho Chi Minh City, Vietnam - ** Working Time**: Full-time, Monday to Friday - ** Employment Type**: Permanent - ** Compensation**: Competitive salary with additional benefits - ** Benefits**: Health insurance, paid time off, and professional development opportunities - ** Reporting Line**:...

**Role Responsibilities** - Develop a clear understanding of Data Center Product lines (Containment, structured cabling solutions, cooling, power). - Promote the selling points of Data Center Product lines - Focus on Colocation DC. - Promote Data Center Product line through solid sales presentation, and together with Marketing through events and networking...

**INTRODUCTION** Our client is a prominent BPO provider, delivering high-quality Contact Center services, Digital Marketing, and Engineering Solutions. With a strong presence in Vietnam and offices across Hanoi and Ho Chi Minh City, the company is a trusted partner for numerous multinational and local clients. Known for its commitment to excellence and...

**About UOB**: United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as...