Contact Center Officer

2 months ago

Thành phố Hồ Chí Minh, Vietnam UOB Vietnam Full time

**About UOB**:
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

**About the Department**:
The Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising and standardising technology systems as well as banking operations in Singapore and overseas branches.

**Responsibilities**:

- Handle contacts with UOB customers (both Individual and Business Banking customers) in a polite and friendly way, instilling customer confidence and resolving customer’s issues at first contact where possible.
- Deliver what is promised in line with customer expectations.
- Offer value added products and services based on customer needs analysis and ensure customer understanding of those products.
- Provide excellent customer service to basic customer contacts by keeping up to date on training and internal communications.
- Generate customer loyalty through strong knowledge of key products and services.
- Own and resolve issues and understand how and when to escalate.

**Job Requirements**:

- Recognized Degree, prefer in Business Administration/Banking & Finance
- Be proficient in English
- Open to working flexible shifting schedules
- Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development
- Take pride in delivering what is promised in line with the customer and service expectations
- Want to do a good job,is concerned about getting it right for the customer and checks everything is in order
- Ability to work in a high-volume, fast paced environment is required
- Excellent communication skills and is polite and friendly at all times
- Display patience and empathy

**Be a part of UOB Family**:
**Competencies**:

- 1. Strategise- 2. Engage- 3. Execute- 4. Develop- 5. Skills- 6. Experience

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