Quality Assurance Specialist

2 days ago


Ho Chi Minh City, Vietnam JobsGO Recruit Full time

**Mô tả công việc**:
(Mức lương: 14 - 16 triệu VNĐ)
- Giám sát chất lượng dịch vụ chăm sóc khách hàng
- Phân tích và đánh giá, chấm điểm chất lượng
- Đảm bảo chất lượng dịch vụ được cải thiện dựa trên các tiêu chuẩn về chất lượng
- Cập nhật các phản hồi kịp thời và đưa ra các giải pháp để cải thiện chất lượng dịch vụ
- Phối hợp cùng phòng đào tạo để đào tạo nghiệp vụ tới nhân viên, nâng cao năng lực làm việc của nhân viên
- Phối hợp với nội bộ để hoàn thiện các quy trình
- Thực hiện các report liên quan
- Quản lý hiệu suất BPO để đạt được các KPI về năng suất, CSAT, CQM v..v

Thời gian làm việc:

- Xoay ca 8h/ ngày, 6 ngày/ tuần, trong khung giờ 11:00 - 23:00

Địa điểm làm việc:

- Tầng 4 - Pico Plaza, 20 Cộng Hòa, Phường 12, Quận Tân Bình, TP.HCM

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- Thưởng hiệu suất định kỳ 2 lần/ năm
- Lương tháng 13, tăng lương 1 lần/ năm
- Tham gia đầy đủ bảo hiểm theo BLLĐ sau 02 tháng thử việc
- Quà tặng vào các dịp Lễ, Tết, Sinh nhật, Town hall v..v

**Yêu cầu bằng cấp (tối thiểu)**: Trung học phổ thông

**Yêu cầu công việc**:

- ** Có ít nhất 1 năm kinh nghiệm QA/QC trong ngành chăm sóc khách hàng, call center, contact center, telesales, kiểm duyệt nội dung,...**:

- **Tiếng Anh giao tiếp khá**:

- Kỹ năng giải quyết vấn đề nhanh, độc lập
- Kỹ năng phân tích dữ liệu
- Kỹ năng làm báo cáo
- Kỹ năng đào tạo và làm việc nhóm

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,Quản Lý Chất Lượng (QA/QC),Vận Hành/Sản Xuất

Trung học phổ thông
1 - 2 năm



  • Ho Chi Minh City, Ho Chi Minh, Vietnam Findicia Full time

    Job OverviewWe are seeking a highly skilled Senior Quality Assurance Specialist to join our team at Findicia. As a key member of our organization, you will play a vital role in ensuring the quality and reliability of our platform.About UsFindicia is an Australian-founded SaaS platform that enables companies, investment bankers, lawyers, accountants, and...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Findicia Full time

    Job SummaryWe are seeking a skilled Quality Assurance Specialist to join our team at Findicia. As a key member of our quality assurance function, you will play a vital role in ensuring the reliability and stability of our software platform.About the RoleIn this challenging and rewarding position, you will be responsible for coordinating quality activities...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Findicia Full time

    Job Overview:We are seeking an experienced Senior Quality Assurance Specialist to join our team at Findicia. As a key member of our software development organization, you will play a crucial role in ensuring the quality and reliability of our platform.About Us:Findicia is a leading provider of software solutions for organizations in 180 countries. We are...


  • Ho Chi Minh City, Vietnam NVS Vietnam Company Limited Full time

    As a Quality Assurance specialist, you will ensure that all quality-relevant processes within the Vietnam Country Organization are stays in sync with applicable regulations and standards and provide quality oversight and governance to ensure that the Vietnam Country Organization meets its quality objectives as well. - Implement and ensure effective Quality...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Findicia Full time

    About UsWe are Findicia, a SaaS platform that helps companies manage critical information, workflow, and collaboration in high-stakes processes. Our mission is to bring order to organisational chaos, increase business value, and help companies realise their potential.Job DescriptionWe're seeking an experienced Quality Assurance Specialist to join our team....


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Findicia Full time

    About FindiciaAs a nationally licensed insurance provider, recognized by the U.S. Treasury as an approved surety, and highly rated by a respected industry authority, Findicia has recently expanded its distinct digital product platform to offer essential liability coverage options for small and medium-sized enterprises.With a history dating back to 1930,...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Findicia Full time

    We are a product-led company, driven by innovation and committed to delivering exceptional value to our customers.As a Quality Assurance Specialist, you'll play a vital role in ensuring the quality and reliability of our platform.You'll work closely with our Product Team to understand business needs, expectations, and team objectives to continuously refine...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Findicia Full time

    We are Findicia, a pioneering software company dedicated to providing innovative solutions for organizations worldwide. As a global leader in SaaS platforms, we empower businesses to manage critical information and processes securely.About the RoleWe're seeking an exceptional Senior Quality Assurance Specialist to join our team in ensuring the quality and...


  • Ho Chi Minh City, Vietnam On AG Full time

    **In short**: This is your opportunity to become part of the worlds’ fastest growing sports company. The Production team is looking for a Production Quality Assurance Specialist to be based in Cirebon (Indonesia). In this role, you are responsible for managing product quality and process control in production with our manufacturing partners for the...


  • Ho Chi Minh City, Vietnam Vincere Full time

    **EMP TYPE** Full-Time **INDUSTRY** Software **JOB ID** 32442 **ABOUT YOU** You are a talented and passion driven individual who values working in a fast-growing environment, delivering high quality client-oriented services and collaborating with your peers.You are a motivated, detail oriented, technical and energetic person who works well in a...


  • Ho Chi Minh City, Vietnam Vincere Full time

    **ABOUT YOU** You are a talented and passion driven individual who values working in a fast-growing environment, delivering high quality client-oriented services and collaborating with your peers. You are a motivated, detail oriented, technical and energetic person who works well in a fast-paced, dynamic small-team environment. You learn quickly and are...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Findicia Full time

    We are a product-led company, driven by innovation and committed to delivering exceptional value to our customers.As a Software Quality Assurance Specialist at Findicia, you'll play a vital role in ensuring the quality and reliability of our platform, enabling us to quickly and accurately deliver features aligned with our roadmap.You will work closely with...

  • Quality Assurance

    7 months ago


    Ho Chi Minh City, Vietnam Công Ty TNHH Hiptech Full time

    **Mô tả công việc**: (Mức lương: Từ 34 triệu VNĐ) Quality Assurance specialist to oversee processes for the company's projects. Understanding project metrics to provide report to Manager. Ensuring an accurate assessment of the project's current status. Making predictions about its future. Utilizing project data, the QA specialist will be...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Game Wave Full time

    We are Game Wave, a pioneering software outsourcing company dedicated to delivering exceptional solutions across diverse domains. Our latest innovation lies in the iGaming sector, where we aim to craft cutting-edge software that elevates gaming experiences for users.As we expand our team to support the development of our iGaming product in Thailand and...


  • Thành phố Hồ Chí Minh, Vietnam Moatable.Inc Full time

    We are seeking a highly motivated and detail-oriented Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will play a vital role in ensuring the quality and reliability of our software products. Your attention to detail, strong analytical skills, and passion for delivering high-quality solutions will be crucial in...


  • Ho Chi Minh City, Vietnam Công Ty TNHH Robocash Việt Nam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Review recorded and live calls to ensure that proper steps were taken, assessing representatives’ compliance to process and adherence to procedures/ scripts. - Identify performance weaknesses, unclear processes, product confusion and incidences of high call volume and provide feedback to Dept...


  • Thành phố Hồ Chí Minh, Vietnam AIA Full time

    At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. - As pioneering innovators for over 100 years, we’re now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live...


  • Ho Chi Minh City, Vietnam Fe Credit Full time

    **Phúc Lợi**: - Máy tính xách tay - Bảo hiểm - Phụ cấp - Chăm sóc sức khỏe - Đào tạo - Tăng lương - Công tác phí - Chế độ nghỉ phép **Mô Tả Công Việc**: **MỤC TIÊU** **_OBJECTIVES_** Trách nhiệm chính của Chuyên Viên Đảm Bảo Chất Lượng Ứng Dụng UB bao gồm việc thực hiện việc...


  • Ho Chi Minh City, Vietnam Công Ty TNHH Bosch Global Software Technologies Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) Overall responsibility for Quality Assurance in a department: - Release quality related documents of local system to QM system of Bosch Service Solution (SO) - Facilitate effective process / tools implementation / delivered quality - Release the quality related data/reports to Dept and delivery...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Findicia Full time

    At Findicia, we're driven by innovation and committed to delivering exceptional value to our customers. As a QA Engineer, you'll play a vital role in ensuring the quality and reliability of our platform.Key ResponsibilitiesCoordinating quality activities throughout the development cycle to ensure efficient execution.Measuring and analyzing quality to address...