Quality Assurance Specialist
6 months ago
**Mô tả công việc**:
(Mức lương: 14 - 16 triệu VNĐ)
- Giám sát chất lượng dịch vụ chăm sóc khách hàng
- Phân tích và đánh giá, chấm điểm chất lượng
- Đảm bảo chất lượng dịch vụ được cải thiện dựa trên các tiêu chuẩn về chất lượng
- Cập nhật các phản hồi kịp thời và đưa ra các giải pháp để cải thiện chất lượng dịch vụ
- Phối hợp cùng phòng đào tạo để đào tạo nghiệp vụ tới nhân viên, nâng cao năng lực làm việc của nhân viên
- Phối hợp với nội bộ để hoàn thiện các quy trình
- Thực hiện các report liên quan
- Quản lý hiệu suất BPO để đạt được các KPI về năng suất, CSAT, CQM v..v
Thời gian làm việc:
- Xoay ca 8h/ ngày, 6 ngày/ tuần, trong khung giờ 11:00 - 23:00
Địa điểm làm việc:
- Tầng 4 - Pico Plaza, 20 Cộng Hòa, Phường 12, Quận Tân Bình, TP.HCM
**Chức vụ**: Nhân Viên/Chuyên Viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
- Thưởng hiệu suất định kỳ 2 lần/ năm
- Lương tháng 13, tăng lương 1 lần/ năm
- Tham gia đầy đủ bảo hiểm theo BLLĐ sau 02 tháng thử việc
- Quà tặng vào các dịp Lễ, Tết, Sinh nhật, Town hall v..v
**Yêu cầu bằng cấp (tối thiểu)**: Trung học phổ thông
**Yêu cầu công việc**:
- ** Có ít nhất 1 năm kinh nghiệm QA/QC trong ngành chăm sóc khách hàng, call center, contact center, telesales, kiểm duyệt nội dung,...**:
- **Tiếng Anh giao tiếp khá**:
- Kỹ năng giải quyết vấn đề nhanh, độc lập
- Kỹ năng phân tích dữ liệu
- Kỹ năng làm báo cáo
- Kỹ năng đào tạo và làm việc nhóm
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng,Quản Lý Chất Lượng (QA/QC),Vận Hành/Sản Xuất
Trung học phổ thông
1 - 2 năm
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