Contact Center Agent

Join ITSA Media as a Remote Outbound Call Center Agent and play a crucial role in our sales and marketing efforts. This fully remote position allows you to work from the comfort of your own home, with a flexible schedule to accommodate your needs. **Responsibilities**: - Using scripts to provide information about product’s features, prices etc. and...

Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career...

**About UOB** United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as...

**Job brief** Your job as an QC & Training Supervisor is to ensure: - The quality of call center staff in professional compliance and bring satisfaction to customers. Through the test results, make recommendations to bring the highest operational quality efficiency. - Train call center staff to have appropriate skills and skills for the project to bring...

Managing an Inbound team comprises of Team Leaders, Trainer, QA and CS agents in all aspects of a call center context. Managing an Inbound team comprises of Team Leaders, Trainer, QA and CS agents in all aspects of a call center context. Supervising a dynamic team to support transcosmos’ Client managed services to team members through rostering,...

Fulltime working in HCMC, Vietnam - 5+ years of relevant experience, working in Call Center or BPO Companies - English at business level ✔ Managing team comprises Team Leaders, Trainer, QA and CS agents in all aspects of a call center context. ✔ Supervising a dynamic team to support transcosmos’ Client managed services to team members through...

**Mô tả công việc**: (Mức lương: 14 - 16 triệu VNĐ) - Giám sát chất lượng dịch vụ chăm sóc khách hàng - Phân tích và đánh giá, chấm điểm chất lượng - Đảm bảo chất lượng dịch vụ được cải thiện dựa trên các tiêu chuẩn về chất lượng - Cập nhật các phản hồi kịp thời và...

Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career...

The **Call Center Manager** will be responsible for overseeing the daily operations of the OTA customer service center. This role requires strong leadership, operational management, and customer experience enhancement skills to ensure service excellence in a high-paced, digital travel environment. **Key Responsibilities**: **1. Team Leadership & Management...

Work Location Ho Chi Minh (District 7) Job Level Team Leader / Supervisor Job Type Permanent Experiences 3 Years Salary Negotiable Industry Banking **Job Benefit**: - Insurance - Travel opportunities - Incentive bonus - Health checkup - Training & Development - Salary review - Responsible for daily supervision of a Inbound service team including work...

1. Planning/Budgeting - Establish and execute section's plan in each period - Manage and supervise section's plan as assigned 2. Manage and operate overall activities of Call center section - Implement, supervise Call center agents upon advising clients on IVB’s products and services information, account transactions, card transactions information on all...

**About UOB**: United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as...

Invest Talent is supporting a client in Call Center for pharma and medical seeking a highly skilled Call Center Manager with the following information: **Responsibilities**: - Responsible to the Project Director of the Call Center for all activities within the scope of the Customer Service Call Center, ensuring adherence to company processes and...

**Mô tả công việc**: (Mức lương: Thỏa thuận) QA(OPS) will be directly responsible for tasks including (but not limited to): recommendations, and training. Ensuring that internal policies, procedures, and compliance regulations are being followed Providing report and analysis on quality progress to Manager/Head Provide information to assist...

Work Location Ho Chi Minh (District 7) Job Level Experienced (Non - Manager) Job Type Permanent Qualification Bachelor Experiences 1 Years Salary Negotiable Industry Banking, Customer Service, Consulting, Finance / Investment **Job Benefit**: - Insurance - Travel opportunities - Health checkup - Training & Development - Salary review Omni Channels...

**Mô tả công việc**: (Mức lương: 8 - 11 triệu VNĐ) Duties and Responsibilities: Establish and maintain good relationship with customer by: - Understanding the products, business processes company standards to serve customers in the best way. - Handle and/or co-ordinate with related departments to handle customer complaints effectively and...

**Key Responsibilities & Time Allocation**: **1. Operations & Service Delivery (40%)**: - Oversee the **end-to-end operations of the customer contact center for multiple BPO projects**, ensuring smooth service delivery. - Monitor, track, and improve **key performance indicators (KPIs)** such as **response time, resolution rate, and customer satisfaction...

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...

Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career...

**Job Number** 23125700 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Saigon Hotel & Towers, 88 Dong Khoi Street, Ho Chi Minh City, Ho Chi Minh, Viet Nam **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Answer, record, log, and process all guest calls, requests,...