Customer Care Center Officer

1 week ago


Thành phố Hồ Chí Minh, Vietnam Philips Full time

**Job Title**: Customer Care Center Officer

**Customer Contact Center officer**

To manage customer care center activities for Philips Vietnam

**Key Areas of Responsibility**:
**Call center**
- Feedback to call center within the day for any queries or escalated/safety case
- Logging calls/claim in the system to follow up
- Dispatch FSE to go onsite time
- Prepare quotation and tender for service spare part

**Service center**
- Warranty claim for customer end to end
- IB management to make sure warranty claim coverage in contract.
- Inventory management: spare part ordering, delivering and returning, DEFOA
- T&M sales management: from quote to bill, contract negotiation, billing management, AR follow-up.

**Others**
- NPS: follow up customer survey to have high respond rate
- Admin task within CCC team
- Assigning job by Line manager

**Job Requirements**:

- University degree
- At least 5 years experiences in the jobs related with Customer Services
- Have the capabilities to communicate fluently in English & Vietnamese
- Good computer literacy
- Good at communication in English
- Good negotiation, Good planning skill
- Hard working and details oriented
- Able to communicate well with all levels of people.

**How we work together**
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company’s facilities.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

Indicate if this role is an office/field/onsite role.

**About Philips**
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
- Learn more about our business.
- Discover our rich and exciting history.
- Learn more about our purpose.



  • Thành phố Hồ Chí Minh, Vietnam Prudential plc Full time

    Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...


  • Thành phố Hồ Chí Minh, Vietnam Cathay Pacific Full time

    CCD - Customer Care - Ho Chi Minh City, Vietnam - Cathay Pacific - Application Deadline 14 Nov 2024 Company Description Let your passion fly! We’re proud to be one of the world’s leading airlines. Our reputation is built on a long track record of success, an ongoing commitment to our home Hong Kong, and on the delivery of customer service that’s...


  • Thành phố Hồ Chí Minh, Vietnam Việc Ơi Japan Client Full time

    **Giới thiệu**: Công ty VIỆC ƠI là công ty Tuyển dụng nhân sự thứ ba với 100% vốn của NHẬT BẢN với môi trường trẻ năng động, dễ thương và vô cùng thân thiện. Đây là nơi sẽ giúp bạn biết thêm nhiều kiến thức về nhân sự cũng như nâng cao các kỹ năng mềm của bản thân. - Job...


  • Thành phố Hồ Chí Minh, Vietnam Công Ty TNHH Wall Street English Full time

    **Mô tả công việc**: (Mức lương: 20 - 25 triệu VNĐ) Student Progress Management: - Ensure Coaches in the centers carry out their CFP touchpoints to a high standard and in a timely manner - Ensure that Coaches know their students well, they maintain a close relationship, they coach them on good study habits and they keep them highly engaged so...


  • Thành phố Hồ Chí Minh, Vietnam Apollo Junior Full time

    **Job Description**: We are looking for a **Customer Experience Officer (CXO)** - who will play a key role in connecting our center with students, helping them have the best learning journey. In this role, you’ll directly influence student success and ensure every customer receives great service. It’s a great opportunity to grow personally while making a...


  • Thành phố Hồ Chí Minh, Vietnam Việc Ơi Japan Client Full time

    **Giới thiệu**: Công ty VIỆC ƠI là công ty Tuyển dụng nhân sự thứ ba với 100% vốn của NHẬT BẢN với môi trường trẻ năng động, dễ thương và vô cùng thân thiện. Đây là nơi sẽ giúp bạn biết thêm nhiều kiến thức về nhân sự cũng như nâng cao các kỹ năng mềm của bản thân. - Job...


  • Thành phố Hồ Chí Minh, Vietnam Techcombank Full time

    12 Sep 2024**Senior Officer, Customer Relationship Management - SME (40000899)**: - Category: Retail Banking Group- Job Type: - Facility: Retail Banking**Job Purpose**: - The job holder responsible for construction, development and management with customers. Responsible for consulting and sales, after-sales care / follow-up, risk management, debt...


  • Thành phố Hồ Chí Minh, Vietnam Techcombank Full time

    4 Nov 2024**Senior Officer, Customer Relationship Management - SME (40000899)**: - Category: Retail Banking Group- Job Type: - Facility: Retail Banking**Job Purpose**: - The job holder responsible for construction, development and management with customers. Responsible for consulting and sales, after-sales care / follow-up, risk management, debt collection...


  • Thành phố Hồ Chí Minh, Vietnam Avery Dennison Full time

    **Company Description** Job overview: Provide Customer Service in a Call Center or other area of the operations to assigned customers and accounts. Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment. Key responsibilities: 1. Handle order processing: - Print out order received...


  • Thành phố Hồ Chí Minh, Vietnam Avery Dennison Full time

    **公司描述** **职位描述** Job overview: Provide Customer Service in a Call Center or other area of the operations to assigned customers and accounts. Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment. Key responsibilities: 1. Handle order processing: - Print out order...

  • Center Manager

    2 months ago


    Thành phố Hồ Chí Minh, Vietnam Everest Education Full time

    **RESPONSIBILITY** - Your primary responsibilities include:_ - Supervise student recruitment and customer services conducted in the learning center; - Contribute to the development of localized marketing strategies to promote E2 courses. Identify potential students and families in the local area, build and update their profiles; - Set goals and report...


  • Thành phố Hồ Chí Minh, Vietnam UOB Vietnam Full time

    **About UOB**: United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as...


  • Thành phố Hồ Chí Minh, Vietnam UOB Vietnam Full time

    **About UOB**: United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as...

  • Customer Care

    5 months ago


    Ho Chi Minh City, Vietnam Công ty TNHH Giải pháp Tuyển dụng IQ Full time

    **CUSTOMERS CARE / SALE**: - Consultation of services, customer care, managing Page interactions, organizing warehouse inventory checks, and reporting tasks. - Directly approach customers to introduce, advise, and provide suggestions to help them choose products/services from the company that suit their needs. - Rotating shift work: working time SHIFT 1:...

  • Customer Care

    5 months ago


    Ho Chi Minh City, Vietnam Công Ty TNHH Giải Pháp Tuyển Dụng Iq Full time

    **Mô tả công việc**: (Mức lương: 7 - 10 triệu VNĐ) CUSTOMERS CARE / SALE: - Consultation of services, customer care, managing Page interactions, organizing warehouse inventory checks, and reporting tasks. - Directly approach customers to introduce, advise, and provide suggestions to help them choose products/services from the company that suit...


  • Thành phố Hồ Chí Minh, Vietnam Techcombank Full time

    12 Sep 2024**Senior Officer, Priority Relationship Management - Gold (40000966)**: - Category: Retail Banking Group- Job Type: - Facility: Retail Banking**Job Purpose**: - The job holder is responsible for managing directly the Priority customer portfolio assigned to PRM Gold in Priority Banking Center from time to time, providing customers with Priority...


  • Thành phố Hồ Chí Minh, Vietnam Techcombank Full time

    4 Oct 2024**Senior Officer, Priority Relationship Management - Gold (40000966)**: - Category: Retail Banking Group- Job Type: - Facility: Retail Banking**Job Purpose**: - The job holder is responsible for managing directly the Priority customer portfolio assigned to PRM Gold in Priority Banking Center from time to time, providing customers with Priority...


  • Thành phố Hồ Chí Minh, Vietnam Techcombank Full time

    4 Nov 2024**Senior Officer, Priority Relationship Management - Gold (40000966)**: - Category: Retail Banking Group- Job Type: - Facility: Retail Banking**Job Purpose**: - The job holder is responsible for managing directly the Priority customer portfolio assigned to PRM Gold in Priority Banking Center from time to time, providing customers with Priority...

  • Customer Service

    4 weeks ago


    Thành phố Hồ Chí Minh, Vietnam Avery Dennison Full time

    **Company Description** - To response and ensure the customer inquiries and requests are addressed in a timely manner. - To coordinate with sales team, other departments, suppliers and other ticket centers to ensure the print quality and customers’ requirements are met. - To handle customer complaints according to the Company procedures and service...


  • Thành phố Hồ Chí Minh, Vietnam Kuehne+Nagel Full time

    You will be joining our Customer Care Team to add your leadership expertise + skills to the delivery of Customer Excellence. ** Your Role**: You will be responsible supporting customers by providing helpful information + responding to complaints, ensuring customer satisfaction with our products, services + features. ** Your Responsibilities**: You will do...