Customer Care Center Officer

4 weeks ago


Thành phố Hồ Chí Minh, Vietnam Philips Full time

**Job Title**: Customer Care Center Officer

**Customer Contact Center officer**

To manage customer care center activities for Philips Vietnam

**Key Areas of Responsibility**:
**Call center**
- Feedback to call center within the day for any queries or escalated/safety case
- Logging calls/claim in the system to follow up
- Dispatch FSE to go onsite time
- Prepare quotation and tender for service spare part

**Service center**
- Warranty claim for customer end to end
- IB management to make sure warranty claim coverage in contract.
- Inventory management: spare part ordering, delivering and returning, DEFOA
- T&M sales management: from quote to bill, contract negotiation, billing management, AR follow-up.

**Others**
- NPS: follow up customer survey to have high respond rate
- Admin task within CCC team
- Assigning job by Line manager

**Job Requirements**:

- University degree
- At least 5 years experiences in the jobs related with Customer Services
- Have the capabilities to communicate fluently in English & Vietnamese
- Good computer literacy
- Good at communication in English
- Good negotiation, Good planning skill
- Hard working and details oriented
- Able to communicate well with all levels of people.

**How we work together**
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company’s facilities.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

Indicate if this role is an office/field/onsite role.

**About Philips**
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
- Learn more about our business.
- Discover our rich and exciting history.
- Learn more about our purpose.



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