Senior Officer, Customer Relationship Management

3 weeks ago

Bình Dương, Vietnam Techcombank Full time

27 Nov 2024**Senior Officer, Customer Relationship Management - SME (40000899)**:

- Category: Retail Banking Group- Job Type:
- Facility: Retail Banking**Job Purpose**:

- The job holder responsible for construction, development and management with customers. Responsible for consulting and sales, after-sales care / follow-up, risk management, debt collection monitoring,... for customers assigned from time to time to (SME / MSME) to achieve target assigned.

**Key Accountabilities (1)**:

- 1.Customer Insight
- Collect / learn about the opinions and potential customers (leads) to understand the characteristics, needs, markets, competitive banking products... of MSME customer segments, SMEs / focus main customer group assigned.
- Collect and analyze information about existing customers, operational status / methods / business plans, financial statements,... to understand customers, needs and be able to advise on plans. business for customers.

2. Product and Pricing
- Understand products, solutions and pricing policies for customers assigned (SME / MSME)
- Determine price policy, suitable products to advise assigned customers (SME / MSME)
- Proposing and participating in building products, solutions and pricing policies for customers with departments at Head Office.

3. Sale and Service
3.1 Sale Planning and Customer Care Plan
Sales and customer care planning for assigned customer categories based on business goals and customer portfolio analysis
3.2. Sale Activities and Customer Care Actions
- Financial consulting: Consulting optimal financial solutions for customers on the basis of customer knowledge and industry developments
- Service quality: Ensuring the provision of products and services according to the process, commitment to quality of service (TAT, SLA,...), transferring CVP to customers, contributing to increase customer experience and satisfaction

3.3. Manage of sale activities and customer care actions
- Monitoring, evaluating and proposing adjustments to sales and care plans for customers

**Key Accountabilities (2)**:

- 4. Risk Management
4.1 Credit risk management
- Responsible for credit risk management from end to end process with managing the customer forfolio.
- Credit Appraisal : Credit appraisal, credit proposal, submit to competent authorities for approval
- Post - credit management : Check after credit extension, identify early warning signs... and ensure the correct implementation of instructions and regulations on post-loan inspection and control
- Manage the debt collection process with customers, participate in the debt settlement process according to regulations.

4.2 Operation risk management
- Deep understanding, implement and adhere to the regulations on operational risk management
- Proactively identify operational risks and make recommendations to the headquarters

**Key Accountabilities (3)**:

- 5. Operation
- Perform operations in accordance with the regulations absolutely comply with the regulations, processes, instructions... related.
- Proactively assess / propose improvement of operating procedures to direct management / HO

6. Organization and Personel
- Develop yourself to fulfill your role and adapt to work-related change.
- Closely cooperating with related positions, towards the common goal of the unit and the bank.

7. Effective management
- Effectively manage the portfolio of customers assigned in charge according to TCB's instructions, regulations and orientations
- Strict management of business results compared to the assigned target

8. Other jobs:

- According to the regulations and orientation of the bank and as assigned by the line managers from time to time.

**Key Relationships - Direct Manager**:
Director/Senior Manager/Manager responsible for SME segment

**Key Relationships - Direct Reports**:
None

**Key Relationships - Internal Stakeholders**:
CIBG Division; RBG Division, Risk Management Division, GTS Division, Opts Division, CA Division, HR

**Key Relationships - External Stakeholders**:
Customers

**Success Profile - Qualification and Experiences**:
Degree: University degree. Specialization in Foreign Trade / Economy / Finance / Banking is preferred
Experience: Minimum 5+ years in the field of sales / sales support for corporate customers.
English : minimum TOEIC 550 or equivalent.

  • Senior Expert, Customer Relationship Management

    3 weeks ago

    Bình Dương, Vietnam Techcombank Full time

    1 Nov 2024**Senior Expert, Customer Relationship Management - USME (40000901)**: - Category: Corporate & Institutional Banking Group- Job Type: - Facility: Business Banking**Job Purpose**: - The job holder establishes, develops, and manages relationships with new and existing USME customers; Responsible for consulting on products and services, customer...

  • Senior Expert, Customer Relationship Management

    5 days ago

    Bình Dương, Vietnam Techcombank Full time

    21 Oct 2024**Senior Expert, Customer Relationship Management - USME (40000901)**: - Category: Corporate & Institutional Banking Group- Job Type: - Facility: Business Banking**Job Purpose**: - The job holder establishes, develops, and manages relationships with new and existing USME customers; Responsible for consulting on products and services, customer...

  • Senior Expert, Customer Relationship Management

    4 weeks ago

    Bình Dương, Vietnam Techcombank Full time

    20 Jan 2025 **Senior Expert, Customer Relationship Management - USME (40000901)**: - Category: Corporate & Institutional Banking Group - Job Type: - Facility: Business Banking **Job Purpose**: - The job holder establishes, develops, and manages relationships with new and existing USME customers; Responsible for consulting on products and services,...

  • Senior Officer, Priority Relationship Management

    3 weeks ago

    Quảng Bình, Vietnam Techcombank Full time

    4 Sep 2024**Senior Officer, Priority Relationship Management - Gold (40000966)**: - Category: - Job Type: - Facility: Retail Banking**Job Purpose**: - The job holder is responsible for managing directly the Priority customer portfolio assigned to PRM Gold in Priority Banking Center from time to time, providing customers with Priority products and...

  • Senior Officer, Priority Relationship Management

    2 weeks ago

    Bình Phước, Vietnam Techcombank Full time

    4 Dec 2024**Senior Officer, Priority Relationship Management - Gold (40000966)**: - Category: Retail Banking Group- Job Type: - Facility: Retail Banking**Job Purpose**: - The job holder is responsible for managing directly the Priority customer portfolio assigned to PRM Gold in Priority Banking Center from time to time, providing customers with Priority...

  • Senior Officer, Priority Relationship Management

    4 weeks ago

    Thái Bình, Vietnam Techcombank Full time

    17 May 2024**Senior Officer, Priority Relationship Management - Gold (40000966)**: - Category: Retail Banking Group- Job Type: - Facility: Retail Banking**Job Purpose**: - The job holder is responsible for managing directly the Priority customer portfolio assigned to PRM Gold in Priority Banking Center from time to time, providing customers with Priority...

  • Expert, Customer Relationship Management

    3 weeks ago

    Bình Dương, Vietnam Techcombank Full time

    1 Nov 2024**Expert, Customer Relationship Management - USME (40000902)**: - Category: Corporate & Institutional Banking Group- Job Type: - Facility: Business Banking**Job Purpose**: - The job holder establishes, develops, and manages relationships with new and existing USME customers; Responsible for consulting on products and services, customer care,...

  • Expert, Customer Relationship Management

    4 weeks ago

    Bình Dương, Vietnam Techcombank Full time

    17 Jan 2025 **Expert, Customer Relationship Management - USME (40000902)**: - Category: Corporate & Institutional Banking Group - Job Type: - Facility: Business Banking **Job Purpose**: - The job holder establishes, develops, and manages relationships with new and existing USME customers; Responsible for consulting on products and services, customer...

  • Assistant Relationship Manager Ii

    2 weeks ago

    Bình Dương, Vietnam Techcombank Full time

    4 Dec 2024**Assistant Relationship Manager II (40001503)**: - Category: Corporate & Institutional Banking Group- Job Type: - Facility: Business Banking**Job Purpose**: The job holder responsible for support to develop và manage relationships with new and existing corporate customers; Responsible for coordinating và supporting RM in advising and providing...

  • Manager, Retail Banking

    2 weeks ago

    Bình Dương, Vietnam Techcombank Full time

    2 Jan 2025 **Manager, Retail Banking (40001002)**: - Category: Retail Banking Group - Job Type: - Facility: Retail Banking **Job Purpose**: The person in charge of the position is responsible for the operational management and effective management of the retail banking (secured lending, unsecured lending, mortgage credit, insurance products and other...

  • Universal Banking Senior Officer

    4 weeks ago

    Thái Bình, Vietnam Techcombank Full time

    21 Jan 2025 **Universal Banking Senior Officer (40001600)**: - Category: Retail Banking Group - Job Type: - Facility: Retail Banking **Job Purpose**: - The job holder responsible for: - Ensure to advise and provide personal financial products and services in accordance with customer needs, in order to bring the best experience to customers. - Ensure...

  • Expert, Insurance

    2 weeks ago

    Bình Dương, Vietnam Techcombank Full time

    4 Dec 2024**Expert, Insurance (40000653)**: - Category: Retail Banking Group- Job Type: - Facility: Retail Banking**Job Purpose**: - The job holder is responsible for providing the best financial protection and safety solutions to customers using insurance products and increasing the strong bond between customers and Techcombank **Key Accountabilities...

  • New Branch

    4 weeks ago

    Bình Dương, Vietnam Shinhan Bank Full time

    Work Location Bac Giang Job Level Experienced (Non - Manager) Job Type Permanent Experiences 1 Years Salary Negotiable Industry Banking, Customer Service, Retail / Wholesale **Job Benefit**: - Insurance - Allowances - Employee Shuttle Service - Uniform - Incentive bonus - Health checkup - Training & Development - Salary review - Annual Leave - Manage...

  • Expert, Retail Banking

    4 weeks ago

    Bình Dương, Vietnam Techcombank Full time

    21 Jan 2025 **Expert, Retail Banking (40001005)**: - Category: Retail Banking Group - Job Type: - Facility: Retail Banking **Job Purpose**: The job holder responsible for sell retail products and related services to individual customers in order to achieve assigned targets. **Key Accountabilities (1)**: - 1. CUSTOMERS: CONSULTANCY AND PROVIDE PERSONAL...

  • Expert, Retail Banking

    3 weeks ago

    Bình Dương, Vietnam Techcombank Full time

    3 Dec 2024**Expert, Retail Banking (40001005)**: - Category: Retail Banking Group- Job Type: - Facility: Retail Banking**Job Purpose**: The job holder responsible for sell retail products and related services to individual customers in order to achieve assigned targets. **Key Accountabilities (1)**: - 1. CUSTOMERS: CONSULTANCY AND PROVIDE PERSONAL...

  • Distribution Center Manager

    1 week ago

    Bình Dương, Vietnam The Code Talent Co., Ltd Full time

    **Safety, Health & Environment** - Ensure safety is a first agenda item for all meetings - Ensure all incidents reported within 1 hour - Ensure all appropriate actions are taken to implement the Occupational Health and Safety Policy, health and safety procedures and legislative requirements - Monitor and supervise the environment, health and safety through...

  • Purchasing Officer

    1 week ago

    Bình Dương, Vietnam Rohto Việt Nam Full time

    **MÔ TẢ CÔNG VIỆC**: **_Develop:_** - Develop new items/suppliers - Price negotiation with supplier to make sure competitive price - Contract management - Build up relationships with suppliers **_Delivery:_** - Sourcing & developing new supplier, - Monthly managing supplier performance to catch up company target. - Negotiating price with local and...

  • Customs Specialist

    3 weeks ago

    Bình Dương, Vietnam LEGO Full time

    *This position will be mainly based in LEGO Temporary Office in Deutsches Haus, D1, HCMC. Relocation to our future factory in VSIP3, Tan Uyen, Binh Duong will be expected from early 2025. Transportation will be provided. _ **Core Responsibilities** - Responsibility for keeping the principles of the Environment Policy and the Occupational Health & Safety...

  • Senior Hbw Manager

    1 week ago

    Bình Dương, Vietnam LEGO Full time

    Are you passionate about working for a company whose products bring happiness to millions of children and adults all over the globe. Bring your leadership skills and equipment maintenance expertise to contribute HBW at LEGO® Manufacturing Vietnam! This role will be working at **Binh Duong**. **Play your part in our team succeeding**: HBW - Automated...

  • [bÌnh DƯƠng] Senior Electrical Engineer

    1 week ago

    Bình Dương, Vietnam Việc Ơi Japan Client Full time

    **Giới thiệu**: Công ty VIỆC ƠI là công ty Tuyển dụng nhân sự thứ ba với 100% vốn của NHẬT BẢN với môi trường trẻ năng động, dễ thương và vô cùng thân thiện. Đây là nơi sẽ giúp bạn biết thêm nhiều kiến thức về nhân sự cũng như nâng cao các kỹ năng mềm của bản...