Senior Officer, Priority Relationship Management

3 months ago

Quảng Bình, Vietnam Techcombank Full time

4 Sep 2024**Senior Officer, Priority Relationship Management - Gold (40000966)**:

- Category:
- Job Type:
- Facility: Retail Banking**Job Purpose**:

- The job holder is responsible for managing directly the Priority customer portfolio assigned to PRM Gold in Priority Banking Center from time to time, providing customers with Priority products and services
- The job holder is responsible for providing financial solutions on the customer portfolio to develop value và implement business targets.
- The job holder is responsible for managing, building and developing relationships with customers

**Key Accountabilities (1)**:

- 1. CUSTOMERS: PROVIDE FINANCIAL SOLUTIONS THAT FITS CUSTOMERS' NEEDS
- Find information, analysis và assessment of customer needs to understand customers' comprehensive financial goals based on individual customer knowledge, segment và sub-segment knowledge and category knowledge
- Analyze the products or services that customers are using, the financial indicators of customers to evaluate the financial health of customers.
- Taking care of transactions, consulting solutions, proposing products and services for priority customers in accordance with the goals and financial needs and lifestyle of customers
- Manage and take care of the priority customer list assigned periodically và effectively evaluate the customer portfolio.
- Build customer network, expanding relationships from the existing customer portfolio to exploit and find potential customers.

**Key Accountabilities (2)**:

- 2. SERVICES: PROVIDE PRIORITY BANKING SERVICES WITH EXCELLENT CUSTOMER EXPERIENCE
- Directly receive và execute customer transaction requests, cooperate with relevant departments, process according to SLA to bring the best service experience to customers.
- Continuously update customers with new features, new benefits of products and services that customers are using, policies and regulations that affect customer assets and market changing or trends
- Provide total service solutions for customers to meet the maximum needs of customers' transactions, savings, credit, investment, insurance.
- Record và respond to customers' opinions on products and services and propose solutions to improve service quality standards for priority customers

3. SYSTEM: OPERATIONAL COMPLIANCE và RISK MANAGEMENT
- Identify customer information (Amlock, KYC, SA...) as well as warning signs before, during and after customer transactions, ensuring compliance with Techcombank's procedures and regulations and the law
- Perform in accordance with policies, regulations, processes, internal instructions and SLAs
- Fully complying with service quality standards and other Bank regulations from time to time
- Managing Credit risk, operational risk on customer portfolio
- Coordinate with departments / units in branches and internal Techcombank to quickly and thoroughly execute transactions and customer requests.

**Key Accountabilities (3)**:

- 4. HUMAN RESOURCES: HUMAN DEVELOPMENT AND ORGANIZATIONAL CULTURE
- Managing the implementation of a personal development plan (PDP) to improve work efficiency and support to personal development.
- Complying with training programs required by TCB.
- Contribution to activities to build and develop organizational culture.
- Being ready to sharing information with others and having willingness mind to accept change
- Owning and taking responsibility at work through clear orientation towards outstanding results
- Building a cohesive culture that encourages colleagues to achieve success
- Fully aware of Techcombank's organizational culture and perform tasks in the spirit of 5 core values, TCB's behavioral standards, and Techcomer's DNA.

5. EFFECTIVE MANAGEMENT: PLAN MANAGEMENT và BUSINESS RESULTS
- Developing business plan và customer development, doing up/cross sale of products based on assigned customer portfolio to optimize customer benefits and achieve assigned business targets.

6. Other related tasks as assigned by management.

**Key Relationships - Direct Manager**:
Senior Manager, Priority Banking Center or Manager, Priority Business Management

**Key Relationships - Direct Reports**:
None

**Key Relationships - Internal Stakeholders**:
Priority Banking Center, branch, RBG Division IB, Card Center, PCC, CCA,

**Key Relationships - External Stakeholders**:
Personal customers

**Success Profile - Qualification and Experiences**:

- Qualifications
- English proficiency: TOEIC certificate or equivalent according to bank's requirement

Domain Expertise
- Experienced in managing customer portfolios. Understanding the behavior and needs of Priority Customers. Knowledge of credit operations, products for priority customers including: transaction, savings, credit, investment, insurance, card... and have the ability to advise on a total financial solution package for customers

  • Senior Officer, Priority Relationship Management

    2 months ago

    Thái Bình, Vietnam Techcombank Full time

    17 May 2024**Senior Officer, Priority Relationship Management - Gold (40000966)**: - Category: Retail Banking Group- Job Type: - Facility: Retail Banking**Job Purpose**: - The job holder is responsible for managing directly the Priority customer portfolio assigned to PRM Gold in Priority Banking Center from time to time, providing customers with Priority...

  • Senior Expert, Customer Relationship Management

    1 month ago

    Bình Dương, Vietnam Techcombank Full time

    21 Oct 2024**Senior Expert, Customer Relationship Management - USME (40000901)**: - Category: Corporate & Institutional Banking Group- Job Type: - Facility: Business Banking**Job Purpose**: - The job holder establishes, develops, and manages relationships with new and existing USME customers; Responsible for consulting on products and services, customer...

  • Senior Expert, Customer Relationship Management

    4 weeks ago

    Bình Dương, Vietnam Techcombank Full time

    1 Nov 2024**Senior Expert, Customer Relationship Management - USME (40000901)**: - Category: Corporate & Institutional Banking Group- Job Type: - Facility: Business Banking**Job Purpose**: - The job holder establishes, develops, and manages relationships with new and existing USME customers; Responsible for consulting on products and services, customer...

  • Duty Manager

    3 days ago

    Quảng Bình, Vietnam voco Quang Binh Resort Full time

    **Hạn nộp**: 31/12/2024 Mức lương: Thỏa thuận Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 2 Nơi làm việc Thành Phố Đồng Hới - Quảng Bình, Huyện Bố Trạch - Quảng Bình, Huyện Lệ Thủy - Quảng Bình Giờ làm việc Làm theo ca Loại hình Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Nhà...

  • Expert, Customer Relationship Management

    4 weeks ago

    Bình Dương, Vietnam Techcombank Full time

    1 Nov 2024**Expert, Customer Relationship Management - USME (40000902)**: - Category: Corporate & Institutional Banking Group- Job Type: - Facility: Business Banking**Job Purpose**: - The job holder establishes, develops, and manages relationships with new and existing USME customers; Responsible for consulting on products and services, customer care,...

  • Front Office Manager

    2 months ago

    Quảng Nam, Vietnam Marriott International, Inc Full time

    **Job Number** 24168144 **Job Category** Rooms & Guest Services Operations **Location** Four Points by Sheraton Ha Giang, Tran Phu street, Tran Phu ward, Ha Giang, Quang Nam, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for all front office functions and...

  • Sales Manager

    3 days ago

    Quảng Bình, Vietnam voco Quang Binh Resort Full time

    **Hạn nộp**: 31/12/2024 Mức lương: Thỏa thuận Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 1 Nơi làm việc Thành Phố Đồng Hới - Quảng Bình Giờ làm việc Giờ hành chính Loại hình Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Nhà hàng/ Bar/ Pub Ngành nghề Kinh doanh & tiếp thị Vị...

  • IT Officer

    3 months ago

    Bình Định, Vietnam Công Ty TNHH B & D Lingerie Việt Nam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) NUMBER: 01 JOB DESCRIPTION: - Setup user’s equipment (computer, printer, telephone, ) - Provide level 1 support to end-user all issues regarding toIT systems: network, computer’s hardware, software, CCTV, Printer, FingerPrint system, Office equipment - Monitor, maintain and upgrade computer’s...

  • Assistant Learning

    3 weeks ago

    Quảng Bình, Vietnam voco Quang Binh Resort Full time

    **Hạn nộp**: 30/11/2024 Mức lương: Thỏa thuận Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 1 Nơi làm việc Thành Phố Đồng Hới - Quảng Bình Giờ làm việc Giờ hành chính Loại hình Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Ngành nghề Hành chính, nhân sự Vị trí Trợ lý, thư ký Cập...

  • Assistant Front Office Manager

    2 months ago

    Quảng Nam, Vietnam Wyndham Hoi An Royal Beachfront Resort Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Assistant to FOD: + Ensure luxury service quality and efficient service experiences + Manage the overall Front Office operation while developing talents, responsible for staffing and hiring + Create innovative Front Office projects and promotions to ensure exceptional financial performance + Ensure...

  • Purchasing Officer

    1 month ago

    Bình Dương, Vietnam Rohto Việt Nam Full time

    **MÔ TẢ CÔNG VIỆC**: **_Develop:_** - Develop new items/suppliers - Price negotiation with supplier to make sure competitive price - Contract management - Build up relationships with suppliers **_Delivery:_** - Sourcing & developing new supplier, - Monthly managing supplier performance to catch up company target. - Negotiating price with local and...

  • Mgr-front Office Ii

    2 months ago

    Quảng Nam, Vietnam Marriott International, Inc Full time

    **Job Number** 24177324 **Job Category** Rooms & Guest Services Operations **Location** Four Points by Sheraton Ha Giang, Unit 12, Tran Phu Ward, Ha Giang, Quang Nam, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for all front office functions and staff. Areas...

  • [quang Ninh] Assistant Manager/ Senior Executive

    2 months ago

    Quảng Ninh, Vietnam Công Ty TNHH Frasers Property Development Services Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) 1. Tenant Onboarding and Licensing - Manage the tenant onboarding and licensing process, ensuring efficient and timely execution. - Build up and maintain solid relationships with tenants as well as local government authorities. 2. Tenant Fit-Out - Coordinate with internal departments to provide...

  • Senior Continuous Improvement Specialist

    2 months ago

    Bình Dương, Vietnam LEGO Full time

    Are you passionate about creating innovative solutions and bringing dreams to life? Join the LEGO Continuous Improvement (LCI) team to play an important role in support The LEGO Group in its strategic priorities by building a sustainable continuous improvement mindset across the company and help us build the iconic LEGO® bricks loved by millions...

  • [bÌnh DƯƠng] Senior Electrical Engineer

    2 months ago

    Bình Dương, Vietnam Việc Ơi Japan Client Full time

    **Giới thiệu**: Công ty VIỆC ƠI là công ty Tuyển dụng nhân sự thứ ba với 100% vốn của NHẬT BẢN với môi trường trẻ năng động, dễ thương và vô cùng thân thiện. Đây là nơi sẽ giúp bạn biết thêm nhiều kiến thức về nhân sự cũng như nâng cao các kỹ năng mềm của bản...

  • Senior Warehouse Manager

    2 months ago

    Bình Dương, Vietnam LEGO Full time

    Logistic within factory is of the key player to support all production departments. It starts with receiving of material, storage of material in the warehouses, supplying production lines and loading the finished products which goes to distribution center. **Senior Warehouse Manager **leads the Logistic within the factory to fulfil the planned goals while...

  • Hotel Manager

    1 month ago

    Quảng Bình, Vietnam Melia Hotels International Full time

    **_“The world is yours with Meliá”_** Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family **Discover some of the benefits we offer**: - **My MeliáRewards**: Participate in our...

  • Assistant Sales Manager

    3 months ago

    Bình Thuận, Vietnam PANDANUS RESORT Full time

    **Hạn nộp**: 30/09/2024 Mức lương: Thỏa thuận Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 1 Nơi làm việc Thành Phố Phan Thiết - Bình Thuận Giờ làm việc Giờ hành chính Loại hình Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Ngành nghề Kinh doanh & tiếp thị Vị trí Trưởng ca/ Giám...

  • R&d Packaging Manager

    3 weeks ago

    Bình Dương, Vietnam Mondelēz International Full time

    **Are You Ready to Make It Happen at Mondelēz International?** **Join our Mission to Lead the Future of Snacking. Make It With Pride.** Working as part of a cross functional team, you lead RDQ activities to complete packaging design and packaging deployment for innovation/growth projects and productivity projects across multiple geographies with an...

  • (TuyỂn GẤp) Food and Beverage Manager

    3 days ago

    Quảng Bình, Vietnam voco Quang Binh Resort Full time

    Food and Beverage Manager **Hạn nộp**: 31/12/2024 Mức lương: Thỏa thuận Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 1 Nơi làm việc Thành Phố Đồng Hới - Quảng Bình Giờ làm việc Giờ hành chính Loại hình Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Nhà hàng/ Bar/ Pub Ngành nghề Ẩm...