Contact Center Supervisor- Ho Chi Minh Office
1 day ago
**Job description**:
1. Work with the CCM to ensure successful day to day running of the Contact Center team through strong leadership, motivating, engaging and coaching staff (3rd party Tele Agents) to deliver exceptional service.
2. Responsible for achievement of KPIs for the team of Supervisors under his supervision.
3. Follow up on issues affecting delivery of objectives with field team and others as necessary.
4. Providing feedback and solutions to the Contact Hub Manager to influence business change and success and a collaborative working environment.
5. Ensure service levels agreement are delivered and optimum productivity is achieved through effective management of the telesales agents and team.
6. Embed training and process change within the team, ensuring consistency and accurate delivery
7. Undertake regular call monitoring to ensure the quality meets our standards and processes are being followed.
8. Contribute to a supportive team culture, working collaboratively with the Contact Center Team to share best practice and learning’s.
9. Resolving issues limiting the agents from performing and collaborate with the Manager and Admin to provide a conducive working environment.
10. Ensure written and verbal communication from the team is professional and in line with Heineken values.
11. Perform regular coaching of team, identify training need and work with stakeholders to ensuring those training needed,
**Job requirement**:
1. Bachelors or Master’s degree, preferably in Business
2. Minimum 3 years of experience in relevant positions, previous call centre management experience Possess a natural constructive but challenging mind-set with proven ability to influence others
3. Good knowledge of Sales and/or Contact Center operations, operations and controls
5. Decisiveness and attention to detail
6. Ability to multitask and remain calm under pressure
7. Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills
8. A proven leader, with a winning mind-set
9. A proven ability in managing and motivating a team to achieve sales targets
10. A passion for providing a great Customer service experience
11. Embracing learning & growth
-
Credit Officer
7 months ago
Ho Chi Minh City, Vietnam Sika Full time**Company Description** Sika is a specialty chemicals company with a globally leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing, and protecting in the building sector and motor vehicle industry. Sika has subsidiaries in 103 countries, manufactures in over 400 factories, and develops...
-
Contact Center Officer
2 weeks ago
Ho Chi Minh City, Vietnam UOB Vietnam Full time**About UOB** United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as...
-
Contact Center
4 days ago
Thành phố Hồ Chí Minh, Vietnam UOB Vietnam Full time**About UOB**: United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as...
-
Contact Center
4 days ago
Thành phố Hồ Chí Minh, Vietnam UOB Vietnam Full time**About UOB**: United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as...
-
Training Officer
1 week ago
Ho Chi Minh City, Vietnam FPT Software Ho Chi Minh Full timeDelivers group and individual instruction and training covering a range of technical, operational, and/or management areas in a specified field. - Selects or develops training aids, including training poster, training guideline, multimedia visual aids, and reference works. - Coordinates or performs administrative functions necessary to deliver and document...
-
Training Officer
2 weeks ago
Ho Chi Minh City, Vietnam FPT Software Ho Chi Minh Full timeDelivers group and individual instruction and training covering a range of Japanese language and other assigned fields. - Selects or develops training aids, including training poster, training guideline, multimedia visual aids, and reference works. - Coordinates or performs administrative functions necessary to deliver and document training programs. -...
-
Admin Onsite
1 week ago
Ho Chi Minh City, Vietnam FPT Software Ho Chi Minh Full timeSupporting on the procedure of business trips for FPT Software employees (such as finance processing for advance payment, visa for oversea, air ticket booking, accommodation booking ). - Following up on advance payment, expense payment (for a business trip). - Other assignments from the Line Manager/Teamlead. - Supporting Finance Department about onsite...
-
Consular Officer
7 months ago
Ho Chi Minh City, Vietnam New Zealand Trade and Enterprise Full time**This role is based in Ho Chi Minh, Vietnam.** *** **Who are we - Ko Te Taurapa Tūhono tēnei** Te Taurapa Tūhono | New Zealand Trade and Enterprise (NZTE) works with some of New Zealand's most innovative and forward-thinking companies, helping them grow internationally. Our people are based in 50 offices, working across 24 time zones and 40 languages...
-
[district 7] Contact Center
7 months ago
Ho Chi Minh City, Vietnam Shinhan Bank Full timeWork Location Ho Chi Minh (District 7) Job Level Experienced (Non - Manager) Job Type Permanent Experiences 2 Years Salary Negotiable Industry Banking, Customer Service **Job Benefit**: - Insurance - Travel opportunities - Health checkup - Training & Development - Salary review + To response all customer’s general inquiries on all Omni Channels. +...
-
Operation Admin in Ho Chi Minh Office
7 months ago
Ho Chi Minh City, Vietnam trends & technologies inc. vietnam co. ltd Full timeXem và nộp hồ sơ ngay **Lưu ý**: - Người tìm việc đang xem tin **Operation Admin in Ho Chi Minh Office**: - **Mã tin đăng: 3524258**. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất lượng thông tin tốt nhất,...
-
[district 7] Contact Center
7 months ago
Ho Chi Minh City, Vietnam Shinhan Bank Full timeWork Location Ho Chi Minh (District 7) Job Level Experienced (Non - Manager) Job Type Permanent Experiences 2 Years Salary Negotiable Industry Banking, Customer Service **Job Benefit**: - Insurance - Travel opportunities - Health checkup - Training & Development - Salary review + Listen to calls (Inbound, Outbound) to monitor the effectiveness and...
-
Head of Shared Service Center
1 month ago
Thành phố Hồ Chí Minh, Vietnam FPT Software Ho Chi Minh Full timeResponsible for overseeing employees and daily operations within the service department. - Developing and managing a team coverage for operation managing campus and service center. - Monitor, track and report on feedback - Feedback management. - Develop and manage long-lasting processes that will allow us to maintain high reputation scores. - Coordinate with...
-
[district 7] Contact Center
7 months ago
Ho Chi Minh City, Vietnam Shinhan Bank Full timeWork Location Ho Chi Minh (District 7) Job Level Experienced (Non - Manager) Job Type Permanent Experiences 3 Years Salary Negotiable Industry Banking, Customer Service **Job Benefit**: - Insurance - Travel opportunities - Health checkup - Training & Development - Salary review + Schedule and conduct training sessions on various topics to new agents...
-
Pricing and Credit Officer
7 months ago
Ho Chi Minh City, Vietnam TotalEnergies Full time**Pays** Vietnam **Lieu de travail** HO CHI MINH CITY-SAILING TWR(VNM) **Société employeur** TotalEnergies Mkt Vietnam Ltd - TEMV **Domaine** Finance **Lieu** Vietnam **Expérience** Moins de 3 ans - Graduated from relevant majors in Finance, Accounting, Economics or Business Administration. - Have at least 01 - 03 years of experience in General...
-
Operations Leader for E-commerce Contact Center
1 month ago
Ho Chi Minh City, Ho Chi Minh, Vietnam Dion Full timeWe are looking for an experienced Operations Manager to oversee our day-to-day operations, manage teams, and ensure key performance indicators are met. This role supports the back-end of Contact Center operations, focusing on order and delivery management and aligning with the needs of e-commerce and social commerce services.Key Responsibilities:Manage daily...
-
SAP Fico Consultant
7 months ago
Ho Chi Minh City, Vietnam HCL Vietnam Company Limited Full time**SAP FICO Consultant (Ho Chi Minh)**: HCL Vietnam Company Limited - Ứng Tuyển SAP English - Đăng nhập để xem mức lương - Level 11, Five Star Tower, 28Bis Mac Dinh Chi Street, Da Kao Ward, District 1, Ho Chi Minh- Xem bản đồ- Tại văn phòng- 5 giờ trước **3 Lý Do Để Gia Nhập Công Ty**: - Attractive Salary and Performance...
-
Sales Executive
3 months ago
Thành phố Hồ Chí Minh, Vietnam SCG Full time**Sales Executive (Chinese Speaker) - Ho Chi Minh City, Vietnam** 22764 - Bachelor's Degree / ปริญญาตรี : Above Graduate, งานขาย, 0 - 1 Years, **Date**: 8-Oct-2024 **Location**: VN - Ho Chi Minh City, เวียดนาม - Description: **Domicile Company - BU**:บริษัท ปูนซิเมนต์ไทย...
-
Contact Center Officer
3 months ago
Thành phố Hồ Chí Minh, Vietnam UOB Vietnam Full time**About UOB**: United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as...
-
Business Development
2 weeks ago
Ho Chi Minh City, Vietnam trends & technologies inc. vietnam co. limited Full timeXem và nộp hồ sơ ngay **Lưu ý**: - Người tìm việc đang xem tin **Business Development - Working in Ho Chi Minh Office**: - **Mã tin đăng: 3449309**. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất lượng thông...
-
Research and Communications Officer and Interpreter
3 months ago
Thành phố Hồ Chí Minh, Vietnam Australian Consulate-General in Ho Chi Minh City Full time**EXPECTED VACANCY - AUSTRALIAN CONSULATE-GENERAL** **HO CHI MINH CITY** **RESEARCH AND COMMUNICATIONS OFFICER AND INTERPRETER** **PN HCHI013 (LE4)** **Monthly salary range: VND 32,766,907 to VND 36,879,443** Working for the Department of Foreign Affairs and Trade, the Research and Communications Officer and Interpreter position will provide research to...