Head of Shared Service Center
1 week ago
Responsible for overseeing employees and daily operations within the service department.
- Developing and managing a team coverage for operation managing campus and service center.
- Monitor, track and report on feedback - Feedback management.
- Develop and manage long-lasting processes that will allow us to maintain high reputation scores.
- Coordinate with cross-functional teams to resolve employee’s issues, follow-up and make sure close-loop to all escalations.
- Support ad-hoc projects and initiatives per business or operation needs.
- Budget department tracking.
- Hiring, training, and managing team members in best consumer service.
- Implementing improvements, the customer service and service mindset for members.
- Other duties as assign by Head of department.
**Job Qualifications**
- +2 years’ experience manage a team.
- Good customer service and interpersonal skills.
- Good communication skills internally.
- Comfortable with utilizing new technologies/ office tools.
- Ability to handle stress to operate under deadlines.
**Benefits**
- “FPT care” health insurance provided by Petrolimex (PJICO) and is exclusive for FPT employees.
- Annual Summer Vacation: follows company’s policy and starts from May every year
- Salary review 1 times/year or on excellent performance
- International, dynamic, friendly working environment
- Annual leave, working conditions follow Vietnam labor laws.
- Annual Summer Vacation: follows company’s policy and starts from May every year
- Other allowances: transportation allowance, lunch allowance, working on-site allowance, etc.
- FTown Campus provide many facilities for FPT employees such as football ground, basketball & volleyball, gym & yoga centre, restaurant, cafeteria, etc.
**Contact**
- ** Contact Person**: Mrs. Le Thi Thanh Dung
**Offered Salary**
Negotiable
**Career Level**
Senior
**Experience**
3 Years
**Qualification**
Bachelor Degree
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