Operations Leader for E-commerce Contact Center
1 month ago
We are looking for an experienced Operations Manager to oversee our day-to-day operations, manage teams, and ensure key performance indicators are met. This role supports the back-end of Contact Center operations, focusing on order and delivery management and aligning with the needs of e-commerce and social commerce services.
Key Responsibilities:
- Manage daily operations and maintain team performance across assigned projects.
- Collaborate with clients to align expectations and ensure high-quality service delivery.
- Oversee resource allocation and budget optimization to meet project quality standards.
About the Role:
This position requires exceptional adaptability, flexibility, and communication skills to excel in a fast-paced environment. You will lead and develop a high-performing team to achieve strategic goals, optimize operational efficiency and performance across multiple projects, and strengthen client relationships by delivering exceptional service.
Requirements:
- Minimum 2 years of experience as an Operations Manager in e-commerce, retail, or related fields.
- Fluency in Korean (TOPIK 5 or native speaker) and English (minimum B2 proficiency).
- Experience in BPO, Contact Center, or e-commerce operations.
Benefits:
- Competitive salary of $50,000 - $60,000 per year, depending on experience.
- Quarterly performance bonuses and 13th-month salary.
- Full insurance in compliance with Vietnamese Labor Law.
- Additional 24/7 health and accident insurance.
- Employee engagement activities, holiday bonuses, and gifts.
Working Conditions:
- Full-time position with a Monday-Friday schedule and bi-weekly Saturdays.
- Based in Tan Binh District, Ho Chi Minh City.
Note: The estimated salary is based on industry standards for similar positions in the area.
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