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[district 7] Contact Center

1 month ago

Ho Chi Minh City, Vietnam Shinhan Bank Full time

Work Location Ho Chi Minh (District 7)

Job Level Experienced (Non - Manager)

Job Type Permanent

Experiences 3 Years

Salary Negotiable

Industry Banking, Customer Service

**Job Benefit**:

- Insurance
- Travel opportunities
- Health checkup
- Training & Development
- Salary review

+ Schedule and conduct training sessions on various topics to new agents and experienced agents
+ Develop training materials, call scripts and procedures
+ Provide solutions for improving agent performance and customer satisfaction
+ Other tasks assigned by Line Manager

**Job Requirement**:

- Bachelor degree in Banking related fields.
- Working experience in Banking Contact Center (at least 2 year).
- Having management experience.
- Highly motivated individual with skills to develop and coach team members to achieve performance expectations.
- Strong communication skills, both written and verbal.
- Ability to mentor, coach and provide direction to team.