Contact Center Team Lead

Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career...

Work Location Ho Chi Minh (District 7)Job Level Experienced (Non - Manager)Job Type PermanentExperiences 2 YearsSalary NegotiableIndustry Banking, Customer ServiceJob Benefit: Insurance Travel opportunities Health checkup Training & Development Salary review To response all customer's general inquiries on all Omni Channels. To support customer's requests on...

Work Location Ho Chi Minh (District 7)Job Level Experienced (Non - Manager)Job Type PermanentExperiences 3 YearsSalary NegotiableIndustry Banking, Customer ServiceJob Benefit: Insurance Travel opportunities Health checkup Training & Development Salary review Schedule and conduct training sessions on various topics to new agents and experienced agents Develop...

12 Jun 2024Officer, Contact Center :Category: Operations DivisionJob Type: Facility: Customer ServicesJob Purpose:Key Accountabilities (1):Perform 24/7 call center work Work in assigned shift (including holidays and public holidays) to ensure 24/7 operation. Analyze customer needs and advise and guide appropriate financial products and services through...

The Team Lead for HCMC and Center Sales in the SUR and CDM is a key leadership role responsible for driving the success of two sales teams responsible for promoting and selling SUR and CDM solutions. The primary objective will be to lead, manage, and guide the teams to achieve their sales targets, while also taking ownership of the business strategy, growth,...

12 Jun 2024**Officer, Contact Center (40001410)**: - Category: Operations Division- Job Type: - Facility: Customer Services**Job Purpose**: **Key Accountabilities (1)**: Perform 24/7 call center work - Work in assigned shift (including holidays and public holidays) to ensure 24/7 operation. - Analyze customer needs and advise and guide appropriate...

Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career...

Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career...

**Operation Team Leader (Call Center)** **A. DETAIL** **- Address**: Quang Trung Park, Tan Chanh Hiep Ward, District 12, Ho Chi Minh City **- Salary**:Competitive **- Time** : 8 hours, 5 days/week, 2 days off flexible **- Key Responsibilities**: Operation Compliance Management - Recruitment, mentoring and training up junior and new staffs - Ensure all...

**Job description**: 1. Work with the CCM to ensure successful day to day running of the Contact Center team through strong leadership, motivating, engaging and coaching staff (3rd party Tele Agents) to deliver exceptional service. 2. Responsible for achievement of KPIs for the team of Supervisors under his supervision. 3. Follow up on issues affecting...

Job description:Work with the CCM to ensure successful day to day running of the Contact Center team through strong leadership, motivating, engaging and coaching staff (3rd party Tele Agents) to deliver exceptional service.Responsible for achievement of KPIs for the team of Supervisors under his supervision.Follow up on issues affecting delivery of...

Develop and implement strategies to optimize operational efficiency, including process improvements, resource allocation, and workforce management. Participate in cross - functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, IT- and partner to define action plans that resolve issues and drive...

Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career...

Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career...

Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career...

Work Location Ho Chi Minh (District 7) Job Level Experienced (Non - Manager) Job Type Permanent Experiences 2 Years Salary Negotiable Industry Banking, Customer Service **Job Benefit**: - Insurance - Travel opportunities - Health checkup - Training & Development - Salary review + To response all customer’s general inquiries on all Omni Channels. +...

**Work Location: Yogyakarta, Indonesia** Our client, a BPO company headquartered in Yogyakarta, Indonesia, is seeking qualified Customer Service Representatives to join their team. **Responsibilities**: - Manage a high volume of calls in a timely and efficient manner - Accurately identify and address customer needs - Conduct thorough investigations into...

Work Location Ho Chi Minh (District 7) Job Level Experienced (Non - Manager) Job Type Permanent Experiences 3 Years Salary Negotiable Industry Banking, Customer Service **Job Benefit**: - Insurance - Travel opportunities - Health checkup - Training & Development - Salary review + Schedule and conduct training sessions on various topics to new agents...

**Customer Service/Support** **Location** - Ho Chi Minh, Vietnam*** Job Title: Team Lead **Job Description**: The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability. ** Essential...

**1. Benefits**: - **Salary: 15 - 18M/month**: - 13th Monthly Salary - Probation full 100% salary - Social Insurance, Accident insurance 24/7, AON. Compliance follow to Vietnam Labor Code. - 14 days of leave/year. - Annual Health Checkup. - We provide employee training & development to enhance skills set and competencies: teamwork, English, Soft Skills,...