Content Moderation Team Lead

3 months ago

Ho Chi Minh City, Vietnam TikTok Full time

Responsibilities

**About Us**:
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why join us?
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

Trust & Safety Introduction
Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

Team Introduction
As Content Moderation Team Leader, you will lead a team of Content Moderators. Our Content Moderators support our efforts to address objectionable or disturbing content which could include images of violence, animal cruelty, hate speech, violent extremism, or content that exploits or endangers children. Our Content Moderators review videos on these topics in continuous succession during each shift.

What will I be doing?
1. Through scientific analysis, identify the ecological trend in TikTok community and provide constructive feedback to ensure community content safety;
2. Serve as a primary contact between various departments and other external partners to improve community guideline, user experiences as well as operational excellence;
3. Able to provide timely response in the face of urgent social issues or emergencies in the country;
4. Independently deliver training to new joiners and work on the continuous performance improvement of team members;
5. Able to carry out staffing, manpower needs analysis and performance evaluation in collaborate with office manager.

**Qualifications**:
1. Bachelor's degree or above from an accredited higher educational institution;
2. At least 2 years of working experience as a Content Moderator, Quality Assurance Specialist or experience in a BPO / call center/customer service environments, preferably with a proven record in training delivery and cross-departmental project;
3. Data-driven and detail-oriented, with an analytic mind and outstanding communication skills;
4. Extensive knowledge about internet governance and social media in Vietnam;
5. Excellent English language skills, overseas working/training is a plus.

Trust & Safety is committed to the wellbeing of all our employees. Our promise is to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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