Moderation Service Specialist

3 months ago

Ho Chi Minh City, Vietnam TikTok Full time

Responsibilities
About Us
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

About the Team
The Governance and Experience team is a global team responsible for ensuring that our platform provides a safe, welcoming, and enjoyable experience for our Merchants, Creators and our community. We value user satisfaction and work on policies, rules and systems to ensure quality.
We are hiring a Moderation Service Specialist to help with the enhancement of our policies as well as guarding the safety of our content and product listings of the market in Vietnam.

**Responsibilities**:

- First point of escalations, appeals and clarifications on commerce moderation related matters and concerns
- Communicate with parties involved in the appeal process to ensure that they understand the status of their case
- Collect stakeholders' voices, address their issues and concerns and support them to achieve business success via our platform.
- Collect customer voices, address their issues and concerns and support them to achieve business success via our platform.

**Qualifications**:

- Bachelor's degree, education, training or equivalent
- Fluency in Vietnamese is required as the role requires communication with the Vietnamese market and fluency in English is also required as it is the working language
- Excellent interpersonal and communication skills
- Customer service related working experience, strong willingness to support internal and external customers to address their issues and develop their business on our platform
- Strong problem-solving and conflict management skills and demonstrated multi-task capabilities and ambiguity
- Excellent organizational skills and can handle business demands under pressure
- Ability to work in a fast and evolving environment with detail-oriented focus
- Support business in shifts by following the local labor laws.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

  • Content Moderation Team Lead

    3 months ago

    Ho Chi Minh City, Vietnam TikTok Full time

    Responsibilities **About Us**: TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why join us? At TikTok, our people are humble, intelligent, compassionate and...

  • Content Moderator

    3 months ago

    Ho Chi Minh City, Vietnam growthfn Full time

    The Content Moderator will be responsible for ensuring the safety and integrity of online platforms by reviewing, moderating, and monitoring user-generated content. The role involves upholding community guidelines, filtering out inappropriate content, and ensuring a positive user experience. Key Responsibilities: - **Content Review and Moderation**: -...

  • Moderation Safety and Compliance Analyst

    3 months ago

    Ho Chi Minh City, Vietnam TikTok Full time

    Responsibilities About TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Creation is the core of...

  • Bpo Content Moderator

    3 months ago

    Ho Chi Minh City, Vietnam growthfn Full time

    The Content Moderator will be responsible for ensuring the safety and integrity of online platforms by reviewing, moderating, and monitoring user-generated content. The role involves upholding community guidelines, filtering out inappropriate content, and ensuring a positive user experience. Key Responsibilities: - **Content Review and Moderation**: -...

  • [so] Qg Moderator

    3 months ago

    Ho Chi Minh City, Vietnam Bosch Group Full time

    **Company Description** **_ The Bosch Group_**_ is a leading global supplier of technology and services. Since the beginning of 2013, its operations have been divided into four business sectors: Automotive Technology, Industrial Technology, Consumer Goods, and Energy and Building Technology._ - The Bosch Group comprises Robert Bosch GmbH and its roughly 360...

  • [eps] Fmea Moderator

    3 months ago

    Ho Chi Minh City, Vietnam Bosch Group Full time

    Company Description - The Bosch Group is a leading global supplier of technology and services. It employs roughly 394,500 associates worldwide (as of December 31, 2020). According to preliminary figures, the company generated sales of 71.6 billion euros in 2020. Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology,...

  • [eps] Fmea Moderator

    3 months ago

    Ho Chi Minh City, Vietnam Bosch Group Full time

    Company Description - The Bosch Group is a leading global supplier of technology and services. It employs roughly 394,500 associates worldwide (as of December 31, 2020). According to preliminary figures, the company generated sales of 71.6 billion euros in 2020. Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology,...

  • Qg Moderator

    3 months ago

    Ho Chi Minh City, Vietnam Bosch Group Full time

    企業概要 **_ BGSV - Bosch Global Software Technologies Company Limited_**_ (Previous name: RBVH - Robert Bosch Engineering and Business Solutions Vietnam Company Limited) is 100% owned subsidiary of Robert Bosch GmbH._ **_ BGSV_**_ has started its operations from 19th October, 2010 at _**_E-Town2 in HCMC_**_. This engineering development center will be...

  • Content Moderator

    4 months ago

    Ho Chi Minh City, Vietnam TikTok Full time

    Responsibilities **About Us**: TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why join us? At TikTok, our people are humble, intelligent, compassionate and...

  • [so] Qg Moderator

    3 months ago

    Ho Chi Minh City, Vietnam Bosch Group Full time

    Company Description **_ BGSV - Bosch Global Software Technologies Company Limited_**_ (Previous name: RBVH - Robert Bosch Engineering and Business Solutions Vietnam Company Limited) is 100% owned subsidiary of Robert Bosch GmbH._ **_BGSV_**_ has started its operations from 19th October, 2010 at _**_E-Town2 in HCMC_**_. This engineering development center...

  • Content Moderator

    3 months ago

    Ho Chi Minh City, Vietnam TanlentQuest Full time

    **CONTENT MODERATION TEAM LEADER** **MAIN ACCOUNTABILITIES**: Reports to: Operation Manager - Lead, manage, recruit & develop a team of Content Moderators, helping them to achieve their full potential and maintain high standards and quality of work. - Ensure that all services are delivered within the framework core values and in line with existing policies...

  • Tiktok Shop

    4 months ago

    Ho Chi Minh City, Vietnam TikTok Full time

    Responsibilities About Us TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us Creation is the core of TikTok's purpose. Our platform is built to help...

  • Content Moderator Collaborator

    4 weeks ago

    Thành phố Hồ Chí Minh, Vietnam Zalo Full time

    Hồ Chí Minh Internship & Collaboration **What you will do**: - Review content for compliance with the product’s community guidelines and terms of service; - Coordinate with supervising departments for timely management of content that violates our policies; - Report on content moderation trends and data. **What you will need**: - Problem-solving,...

  • IT Application Senior Specialist

    4 months ago

    Ho Chi Minh City, Vietnam CÔNG TY TNHH SHR VIỆT NAM Full time

    **JOB DESCRIPTION** IT Application **Position: Dept.**:IT Senior Specialist **Direct Superior**:Supervisor **Working Place**:Bien Hoa Factory **Gender**:Male/ Female **Age**:30 or below **I. JOB SUMMARY** This position shall cooperate with vendor and user department to develop and maintain existing IT Application systems related to Production. **II....

  • Service Excellence and Training Specialist

    4 months ago

    Ho Chi Minh City, Vietnam Mouser Electronics Full time

    The Service Excellence & Training Team provides quality assurance, detailed guidance, coaching, and training on sales processes, programs and systems in a manner which ensures total quality and exceptional customer service. ACCOUNTABILITIES & ESSENTIAL FUNCTIONS - Team player and role model who motivates teams to provide excellent customer service. -...

  • Content Moderation Team Lead

    4 months ago

    Ho Chi Minh City, Vietnam TikTok Full time

    Responsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for...

  • Qualitative Researcher Moderator

    3 months ago

    Ho Chi Minh City, Vietnam RMIT University Full time

    Overview: - RMIT University Commitment RMIT is committed to the rights of students and staff to be safe, respected, valued, and treated as an equal in their place of study and work. All staff are expected to share this commitment and contribute to a safer community. While carrying out their role, staff are in a position of trust with students. Staff have a...

  • Tiktok Shop

    1 week ago

    Thành phố Hồ Chí Minh, Vietnam TikTok Full time

    Responsibilities About TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Creation is the core of...

  • Services Specialist

    3 months ago

    Ho Chi Minh City, Vietnam Baker Hughes Full time

    **Are you a Field Specialist looking for a new opportunity?** **Would you like the opportunity to work as a field service specialist?** **Join our Bently Nevada Team** Baker Hughes Bently Nevada offers a holistic suite of machine condition monitoring and protection hardware, software, and services. We help ensure you achieve the highest level of asset...

  • QA Moderation

    4 months ago

    Ho Chi Minh City, Vietnam Chi Nhánh Công Ty TNHH transcosmos Việt Nam Tại Thành Phố Hồ Chí Minh Full time

    **Mô tả công việc**: (Mức lương: 22 - 24 triệu VNĐ) - Review the implementation & efficiency of quality and inspection systems; - Plan, conduct & monitor testing and inspection of materials and products to ensure the quality's product; - Investigate customer's claims and non-conformance issues; - Analyze data to identify areas for improvement in...