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Technical Product Specialist
3 weeks ago
**What a Technical Product Specialist (PC & Print) does at HP**:
- Act as a point of contact for CRT/BEM/Technical escalations related to both print and PC products.
- Gather feedback from customers, sales teams, and partners to collaborate with regional teams in driving product improvements.
- Utilizes technical knowledge to operate a designated technology area (e.g., server administration, technical security management, performance management) or customer group with moderate risk and complexity.
- Address customer escalations promptly and effectively, ensuring high levels of customer satisfaction
- Conduct face-to-face (F2F) and Virtual Instructor-Led Training (VILT) sessions for New Product Introduction (NPI) and refresher coursesonoon product features, benefits, and positioning.
- Document technical materials for reference and training purposes.
- Develop a comprehensive understanding of our PC and print product portfolio, including features, specifications, and competitive advantages.
- Technical Conference Delivery by organizing and delivering Technical Update conferences
- Manage service partner engineers’landscape and track ServiceQualification (SQ) processes.
- Monitor and track spikes in product failure rates, taking proactive measures to address issues
I**ndividuals who do well in this role at HP, usually possess**:
- Four-year or Graduate Degree in Computer Science, Information Systems, or any other related discipline or commensurate work experience or demonstrated competence.
- Typically has 2-4 years of work experience, preferably in HP products in Customer base, account management, computer customer support, on site customer support,
- Proven experience in technical support for PC and print products.
- Fluent English communication skills (both written and verbal).
- Strong analytical and problem-solving skills.
- Passion for technology and a customer-centric mindset.
- ITIL Certifications preferred
Sustainable impact is HP’s commitment to create positive, lasting change for the planet, its people, and our communities. This serves as a guiding principle for delivering on our corporate vision - to create technology that makes life better for everyone, everywhere.
HP is a Human Capital Partner - we commit to human capital development and adopting progressive workplace practices in Singapore.
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