Senior Technical Support Specialist

**Why this role?**

This role is the first point of contact in technical queries and provides remote technical support during the maintenance phase of **non-KONE products**. They support maintenance technicians in resolving technical issues, working to ensure products are maintained in compliance with KONE’s safety, process and quality requirements.

Technical Support Specialists are experts in non-KONE products and solutions and report to **Technical Helpdesk Troubleshooter, SEA**

**What will you be doing?**
- Collect, create and maintain material technical data for the chosen competitor product in relevant KONE tools
- Develop spare part offering and documentation (AR, PIP) for the chosen competitor product platform
- Provide material technical support of competitor products spare parts for frontline and global projects
- Provide support for competitor equipment material technical issues (SEB Issue tool)
- Create new alternate equivalent solutions (fit kits, Noctua, service repair packages)
- Work closely with Procurement team to source the required competitor spare parts.
- Work closely with CHN FL to define the process and plans.
- Provide material technical support for competitor equipment nonconformities (info letter)

**Are you the one?**
- Technical experience with global competitor products (minimum 3 years)
- Technical understanding of elevators/escalators/doors spare parts where applicable non-KONE products.
- Proven spares project implementation and change management experience (minimum 3 years)
- Bachelor’s degree or other relevant experience
- Fluent in English, other languages are an asset
- IT literacy
- Willing to travel
- Technical understanding of elevators/escalators/doors spare parts where applicable non-KONE products.

**What do we offer?**
- Career progression in opportunities within a global organization
- Total reward elements that engage and motivate our employees and help us make KONE a great place to work
- Comprehensive learning and development programs covering a wide range of professional skills
- You are surrounded by fun colleagues and a lively working environment. The best part is all leaders are great and open-minded
- At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life. _
- At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life. _