IT Support Specialist- Up to $18k/year

**Top 3 reasons to join us**:

- Top-notch Annual Income
- Modern Office & Perks
- Unlimited Growth Opportunities

**Job description**:
**ABOUT THE ROLE**:
Crossian is a high-growth technology-driven e-commerce business. Behind our success is our people. As a start-up formed in 2020, we have created a fast-paced and dynamic environment, enabling our people to **reach $100 million of revenue in 2024**, a cumulative average growth rate of over **1000%** in just under 4 years. Our mission now is to harness the power of technology to develop a direct-to-consumer approach and enhance customer lifetime value.

As part of Technology Innovations Department, you'll work in a Agile, and tech-startup environment inspired by **Unicorn worthy** culture.

We are seeking an experienced **IT Support Specialist**to oversee our IT support and office admin operations and ensure the 24/7 excellence of our cloud-based software systems. Reporting to the Line Manager and collaborating closely with the CEO/HR admin team to provide services to the whole company, you will be a member of 4 IT Support Specialists responsible for monitoring system health, troubleshooting issues, and providing first-level support to internal and external users. This role is critical in maintaining the robustness of our systems and supporting the productivity of our team in a dynamic, agile environment.

** WHAT YOU WILL DO**:

- **Support Operations**: Ensure efficient handling of first-level support requests via communication channels such as Slack and phone, escalating complex issues to the technical team.
- **System Monitoring**: Oversee active monitoring of system dashboards, alerts, and infrastructure boards on platforms like Grafana and AWS to proactively identify and address issues.
- **After-Hours Coordination**: Organize and participate in rotation schedules for after-hours system monitoring to guarantee continuous platform operation.
- **Documentation**: Maintain comprehensive documentation of support activities, resolutions, and preventive measures to build a robust knowledge base.
- **Infrastructure Management**: Maintain the reliability and security of office network infrastructure, including Wi-Fi, routers, switches, and hardware like printers, laptops, and TVs.

**Your skills and experience**:

- **Education**: Bachelor's degree in Information Technology, Computer Science, or a related field.
- **Experience**: Minimum of 2 years in IT support roles.
- **Technical Skills**: Knowledge with system monitoring tools (e.g., Grafana, AWS CloudWatch) and network infrastructure management.
- **Communication**: Good verbal and written communication skills in English, capable of conveying technical information to non-technical stakeholders.
- **Flexibility**: Willingness to work flexible hours, including nights, weekends, and holidays, to support 24/7 operations.
- **Cloud Experience**: Knowledge with AWS, Azure, or Google Cloud services

**Why you'll love working here**:
We’re not just about building platforms; we’re about creating a workplace where talent thrives. Here's what you’ll gain:
Exceptional Compensation
- **Up to 30 months of salary per year** through competitive salary packages and performance-based bonuses.
- Total **Annual income up to $18,000**, reflecting your expertise and contribution.

Growth Opportunities
- Hands-on exposure to cutting-edge technologies and complex system architecture in a global-scale project.
- Clear career advancement pathways and access to continuous professional development programs.