IT Support Specialist- Up to 18K/year

5 days ago

Ho Chi Minh City, Ho Chi Minh, Vietnam Crossian Full time $18,000 per year
Top 3 reasons to join us
  • Top-notch Annual Income
  • Modern Office & Perks
  • Unlimited Growth Opportunities
Job description
ABOUT THE ROLE

Crossian is a high-growth technology-driven e-commerce business. Behind our success is our people. As a start-up formed in 2020, we have created a fast-paced and dynamic environment, enabling our people to reach $100 million of revenue in 2024, a cumulative average growth rate of over 1000% in just under 4 years. Our mission now is to harness the power of technology to develop a direct-to-consumer approach and enhance customer lifetime value.

As part of Technology Innovations Department, you'll work in a Agile, and tech-startup environment inspired by Unicorn worthy culture.

We are seeking an experienced IT Support Specialist to oversee our IT support and office admin operations and ensure the 24/7 excellence of our cloud-based software systems. Reporting to the Line Manager and collaborating closely with the CEO/HR admin team to provide services to the whole company, you will be a member of 4 IT Support Specialists responsible for monitoring system health, troubleshooting issues, and providing first-level support to internal and external users. This role is critical in maintaining the robustness of our systems and supporting the productivity of our team in a dynamic, agile environment.

WHAT YOU WILL DO
  • Support Operations: Ensure efficient handling of first-level support requests via communication channels such as Slack and phone, escalating complex issues to the technical team.
  • System Monitoring: Oversee active monitoring of system dashboards, alerts, and infrastructure boards on platforms like Grafana and AWS to proactively identify and address issues.
  • After-Hours Coordination: Organize and participate in rotation schedules for after-hours system monitoring to guarantee continuous platform operation.
  • Documentation: Maintain comprehensive documentation of support activities, resolutions, and preventive measures to build a robust knowledge base.
  • Software Support: Oversee support for office software and applications, manage user access, and ensure optimal usage practices.
  • Infrastructure Management: Maintain the reliability and security of office network infrastructure, including Wi-Fi, routers, switches, and hardware like printers, laptops, and TVs.
Your skills and experience
  • Education: Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Experience: Minimum of 2 years in IT support roles.
  • Technical Skills: Knowledge with system monitoring tools (e.g., Grafana, AWS CloudWatch) and network infrastructure management.
  • Communication: Good verbal and written communication skills in English, capable of conveying technical information to non-technical stakeholders.
  • Flexibility: Willingness to work flexible hours, including nights, weekends, and holidays, to support 24/7 operations.
  • Cloud Experience: Knowledge with AWS, Azure, or Google Cloud services
Why you'll love working here

We're not just about building platforms; we're about creating a workplace where talent thrives. Here's what you'll gain:

Exceptional Compensation

  • Up to 30 months of salary per year through competitive salary packages and performance-based bonuses.
  • Total Annual income up to $18,000, reflecting your expertise and contribution.

Growth Opportunities

  • Hands-on exposure to cutting-edge technologies and complex system architecture in a global-scale project.
  • Clear career advancement pathways and access to continuous professional development programs.

  • Support Specialist

    1 week ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Solo Cash Inc Full time ₫10,800,000 - ₫16,200,000 per year

    About Solo Cash Inc.Solo Cash Inc. is a leading provider of innovative financial technology solutions, dedicated to empowering our users with fast, secure, and user-friendly services. We pride ourselves on providing world-class support that is efficient, empathetic, and resolutions-focused. Join our dynamic team and help us maintain the highest standard of...

  • Technical Support Specialist

    1 week ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Insider. Full time ₫3,200,000 - ₫5,600,000 per year

    Before jumping into all the information about the role and what you can bring to the table, let us introduce ourselves real quick. About us We are Insider, the fastest-growing global MarTech scale-up and the #1 AI-native Customer Experience and Marketing platform trusted by enterprise brands worldwide. Our story began with six desks and a vision to create...

  • Customer Support Specialist

    3 days ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Kegmil Full time $30,000 - $60,000 per year

    About Kegmil: Kegmil is revolutionizing the way mission-critical assets are repaired and maintained – by transforming complex systems of people and processes into streamlined, intelligent operations. Our mission is to empower millions of deskless field service professionals across Asia's asset-centric industries with superior technology to elevate service...

  • Production Specialist

    3 days ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Gloria Jeans Vietnam Full time

    Mô tả công việc:(Mức lương: Thỏa thuận)Core PurposeExecute daily order tracking across development/production stages, maintaining >95% on-time delivery through relentless follow-up and support for the end-to-end process.Key ResponsibilitiesOrder Process Support & Problem IdentificationSupport the entire order process under supervision...

  • IT Support Specialist

    3 days ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Zühlke Group Full time $40,000 - $80,000 per year

    Founded in Switzerland in 1968, Zühlke is owned by its partners and located across Europe and Asia. We are a global transformation partner, with engineering and innovation in our DNA. We're trusted to help clients envision and build their businesses for the future – to run smarter today while adapting for tomorrow's markets, customers, and communities....

  • IT Specialist

    1 week ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Schindler Full time ₫1,500,000 - ₫3,000,000 per year

    Job Title: IT SpecialistLocation: HCMC, VietnamWe Elevate... Your CareerOur elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you'll discover meaningful work that enhances quality of life for communities, and contribute to making...

  • Information Technology Support Specialist

    1 week ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Central Retail in Vietnam Full time ₫900,000 - ₫1,200,000 per year

    Central Retail VN is one of the top national retail group. We own Big C, Go, Nguyen Kim, Lan Chi supermarkets, Supper Sport chain stores...Our revenues have surpassed $1B and we still invest more to expand our presentation across Vietnam. We respect every talent who joins us to boost up our online channels as a part of our vision.Position Summary/Primary...

  • Sales Specialist

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam WSC Accounting LLC Full time $30,000 - $50,000 per year

    WSC Accounting is Hiring: Sales Specialist (Vietnam-Based | US Market)Salary:NegotiationLocation:Sala, Thu Thiem, TP.HCM (Remote) Full-timeWSC – a US-based bookkeeping & CFO consulting firm – is expanding our outbound sales team in Vietnam. We're looking for aproactive, results-driven Sales Specialistto help us reach small businesses and CPA firms...

  • Customer Support Specialist

    1 week ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam NDS VIETNAM JSC Full time ₫1,500,000 - ₫4,500,000 per year

    About NDS Vietnam:NDS Vietnam is the developer behind bonbon shop, visibilityPRO, and deliveryPRO — innovative technology solutions designed to help grocery stores, pharmacies, small businesses, and manufacturers connect, manage, and grow their operations more effectively.We believe that technology should not be reserved only for large corporations — it...

  • Customer Support Specialist

    1 week ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Công Ty Thương Mại Điện Tử PATI Group Full time ₫100,000,000 - ₫150,000,000 per year

    ABOUT PATI GROUPPATI Group is revolutionizing the e-commerce landscape by specializing in high-quality dietary supplements. Within just one year, we achieved a remarkable 500% growth in sales in the U.S. market.Our vision is to become Vietnam's leading dietary supplement company by 2026, empowering customers to unlock their full physical, mental, and...