IT Product/service Consultant
7 months ago
Company Description
**_
The Bosch Group is a leading global supplier of technology and services, in the areas of automotive and industrial technology, consumer goods as well as building technology._**_ _
- The Bosch Group comprises Robert Bosch GmbH and its roughly 440 subsidiaries and regional companies in over 60 countries with over 375,000 associates all over the world._
- In Vietnam, Bosch is currently active with eight business divisions: Automotive Aftermarket, Drive and Control Technology, Power Tools, Building Technology, Thermo technology, Packaging Technology, Two-Wheeler and Powersports and Sales Original Equipment._
- Furthermore Bosch opened its first Software and Engineering Centre of Southeast Asia in Ho Chi Minh City and an Automotive R&D Centre, located in Ho Chi Minh City in July 2014._
**Job Description**:
**IT Product/Service Consultant** _“I have the ability to provide consulting services with an in-depth expertise and main focus on IT Products/Services with regards to the IT Products/Services catalogue. Thereby, I contribute to increased agility and the delivery of Products and Services. This is achieved by close collaboration with other roles (e.g., Development Lead, IT Architects etc.).”_
**Support Specialist**_ “_I am also primarily responsible for the day-to-day operations of IT Products/Service/Solutions. I am often local to a certain location/region, however this is not a must. I am targeted at providing support to the user of an IT Products/Service/Solutions."_
- **Main Tasks & Responsibilities**:
- Provides in-depth expertise for one or more IT products and/or IT services according to the IT Products/Services catalogue
- Collaborates and works in alignment with the Business Teams towards the customer to achieve consistency and transparency
- Ensures matching of IT requirements with business requirements in alignment with IT Architects
- Supports IT Product/Service development activities with focus on project preparation and early project phases to ensure that demand and supply are aligned
- Conduct requirements/process analysis using relevant tools such as process modeling, reverse engineering, organization modeling, use cases, etc.
- Inform Product/Service Owner and Development Lead of potential continuous improvement opportunities for IT Product/Service
- Collaborate with global and local teams for implementations, upgrades, sustaining operations, and communication to local stakeholders for local IT services’ changes
- Manage and support IT services: client PCs, servers, storages, network, assets, end-user training, consulting
- Responsible for continuous improvement of the performance, availability, and reliability of IT infrastructure through capacity management
- Assist IT Management on financial related topics (budget planning, cost monitoring ) and vendor management
- Participate in emergency on-call duties and work off office hour as required
- Cross location support and backup as required
- Additional responsibilities as assigned from the organization
**Qualifications**:
- Expert in relevant IT Product/Service
- Good understanding of overall business model and impact on respective processes
- Strong communication and negotiation skills, ability to facilitate workshops and discussions
- Strong analytical and time management skills
- Strong commitment to achieve customer satisfaction
- Understanding of IT solution/product/service portfolio focusing on problem solving
- ITIL processes
- Good communication skills
- Team player
Additional Information
- Committed 13th month bonus
- Collaboratively yearly performance bonus
- Meal & Parking allowances
- Premium insurance for employee and 2 family members
- Interesting Sport program
- Domestic and international training opportunity
- Career development program with buddy and mentoring program
- Good benefits of company activities, team building and year end party
- Opportunity to work in global projects of fast developing company and being a part of innovation team contributing initiative ideas to the digital transformation era
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