Customer Support

**Mô tả công việc**: (Mức lương: Đến 20 triệu VNĐ) - Answering questions about features, documenting any technical issues, and passing them on to the product team. - Creating support tickets for the team. - Clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the...

**About Forma**: The market for employee benefits is broken. Companies spend millions annually on employee benefits that employees neither value nor regularly use. Founded in 2017, Forma set out to build a better model by challenging traditional one-size-fits-all approaches. Forma’s flexible benefits software helps companies offer competitive benefits...

Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers we pioneer breakthroughs in healthcare. For everyone. Everywhere. We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone to grow personally and...

**Responsibilities**: - Log and classify all calls and requests for assistance in the customer relationship management system. - Filter and call out enquiries related to other aspects of the business and handover to the appropriate department. - Oversee enquiry resolution progress and proactively call customers with a status update or resolution if queries...

**What We Can Offer**: - Annual salary review - Flexible working time - no fingerprint check-in/out - 13th-month salary - Troubleshoot and resolve user inquiries, issues, and complaints in a timely and efficient manner - Act as a problem-solver, finding creative solutions to meet the needs of our users - Collaborate with cross-functional teams to address...

Hanoi, Hanoi- Work Type: Full Time**RESPONSIBILITIES** - In LittleLives, we believe in providing the best customer service to users and our Pixies champion that mission every day. If you consider yourself a people’s person, communicates technical terms in an easy to understand manner and wants to be part of a dynamic start up working - environment, -...

**Mô tả công việc**: (Mức lương: Thỏa thuận) - Be exposed to a multinational team and work closely with teammates from offices in Singapore, Malaysia, Vietnam and Thailand - Be part of the LittleLives Team that supports your personal and professional growth - Enjoy the freedom and independence to kickstart your own initiatives for the...

Overview: **Driving exceptional outcomes with purpose-built solutions.** Tek Experts is a tech services and support company focused on delivering specialized and unique solutions for clients. We’re problem solvers, engagers, and creative thinkers who always strive to help our customers succeed. Our agile, relationship-based support helps the largest, most...

**Responsibilities**: - Collect customer requests and data - Attend to customer phone calls - Conduct basic troubleshooting using questionnaires to find out the level of support needed - Create tickets for Level 2 support - Provide product information - Solve common problems such as username and password issues, menu navigation, verification of hardware and...

Overview: **Driving exceptional outcomes with purpose-built solutions.** Tek Experts is a tech services and support company focused on delivering specialized and unique solutions for clients. We’re problem solvers, engagers, and creative thinkers who always strive to help our customers succeed. Our agile, relationship-based support helps the largest, most...

**Mô tả công việc**: (Mức lương: 10 - 18 triệu VNĐ) - Tiếp nhận ticket,các yêu cầu khách hàng trên hệ thống, các nhóm support; trao đổi với team lập trình về phương án xử lý và trực tiếp hỗ trợ khách hàng (BA) - Theo sát quá trình setup, sử dụng sản phẩm, chủ động trao đổi, chăm...

**Mô tả công việc**: (Mức lương: 8 - 12 triệu VNĐ) - Troubleshooting issue of customers. - Corporate with Dev, SA/BA to solve issue for customer - Support customer on usage and also fix bug. - Training on customer about using ERP software if required by manager. **Chức vụ**: Nhân Viên/Chuyên Viên **Hình thức làm việc**: Toàn...

Company Description **_ The Bosch Group is a leading global supplier of technology and services, in the areas of automotive and industrial technology, consumer goods as well as building technology._**_ _ - The Bosch Group comprises Robert Bosch GmbH and its roughly 440 subsidiaries and regional companies in over 60 countries with over 375,000 associates all...

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and...

Euro Exim Bank, an award-winning and high-performing global financial institution is seeking freelance-based professionals to sell trade finance services to exporters and importers worldwide. If you are truly passionate about sales and have outstanding selling skills, this role could be for you. **Main features of the job,** - Freelance basis only (this is...

**Description**: The position demands an excellent standard of customer service, good English writing skills, and a high level of customer satisfaction. **Expectations** - Identify and assess customer's needs to achieve satisfaction; - Provide accurate, valid and complete information by using the right methods/tools; - Handle customer complaints, provide...

**Job Purpose* This position is responsible for delivering APLL commitment to customers, meeting day to day operations requirements of the customers. The position assists and supports customer service supervisor (CSS) in guiding customer service representatives (CSR) and senior customer service representatives (Senior CSR) to achieve customer service...

**Mô tả công việc**: (Mức lương: 8 - 12 triệu VNĐ) - Hỗ trợ khách hàng bằng tiếng Anh - Teamwork với đội kĩ thuật để xử lý các yêu cầu, vấn đề cho khách hàng - Đưa ra các sáng kiến nhằm hỗ trợ khách hàng tốt hơn - Đo lường hiệu quả support và tối ưu quy trình support - Thu thập,...

Shift: 24*7 Has experience in chat support Bachelor's Degree with no experience Diploma with min 1 year of call center experience SPM with 3 years of call center experience **Job Types**: Full-time, New-Grad, Permanent **Salary**: 20,815,476₫ per month Ability to commute/relocate: - Hanoi: Reliably commute or planning to relocate before starting work...

**1. Mô tả công việc** - Sử dụng live chat để trả lời các câu hỏi của khách hàng liên quan tới sản phẩm bằng Tiếng Anh (sản phẩm web app cho eCommerce: Shopify ) - Học, sử dụng thành thạo và hiểu rõ về sản phẩm app để có thể giải quyết các vấn đề khi khách gặp phải - Hỗ trợ...