Customer Support

4 months ago


Hanoi, Vietnam Panasonic R&D Center Vietnam Full time

**Responsibilities**:

- Collect customer requests and data
- Attend to customer phone calls
- Conduct basic troubleshooting using questionnaires to find out the level of support needed
- Create tickets for Level 2 support
- Provide product information
- Solve common problems such as username and password issues, menu navigation, verification of hardware and software, installation issues, and setup.

**Requirements**:

- **1. Must have**:_
- Vietnamese nationality
- Language: Japanese (N1 - N2)
- Able to communicate fluently and politely in Japanese with customers.
- Have basic knowledge of IT such as operating systems, cloud.
- **2. Nice to have**:_
- Have experienced in IT Comtor domain.
- Have experienced in customer support and customer care.
- Have experience working with factory environment or factory system.
- Lower-level technical personnel, trained to solve known problems and to fulfill service requests by following scripts.

**Benefits**:

- **1. Career Path Development**_

Having the chance to work with hot business trends: IoT, Factory Automation;
Chance to work in an international environment;
Clearly defined long-term multi-career roadmap;
Unlimited development & training opportunities (Language Training, Technical

Training, Soft-skill Training, On-job Training, etc.)

Overseas business trips (Japan, China, Singapore, US, Mexico, EU, etc.)
- **2. Work-life Balance**_

Flexible working time that supports work-life balance (Core time: 9:00-16:00; 5 days from Monday - Friday/ week)

Flexible lunchtime;
Additional special holiday
- **3. Wellness**_

Well-protected with 24/7 personal accident and medical care insurance;
Well-designed Annual Health Check-up program;
- **4. Activities**_

Team-building activities; Birthday Party; Year-end party; Sport Day/ Family Day

Summer Vacation (Trip to famous tourist spots domestic/ overseas, )
- **5. Cash Benefits**_

Attractive and competitive salary & bonus package depend on abilities, performance and competencies

Diversified allowance scheme

Have selectable 247 working option with very high salary and benefit for night shift.
- **6. Physical Environment**_

Grade A Office with creative workplace and open space.

Well-equipped facilities/ devices and professional working platforms.

Loại hình công việc: Toàn thời gian



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