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Customer Support Agent

1 month ago

Hanoi, Vietnam Gear Inc Full time

**Description**:
The position demands an excellent standard of customer service, good English writing skills, and a high level of customer satisfaction.

**Expectations**
- Identify and assess customer's needs to achieve satisfaction;
- Provide accurate, valid and complete information by using the right methods/tools;
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure resolution;
- Meet personal/team targets;
- Keep records of issues/problems for further investigation from functional teams;
- Follow communication procedures, guidelines, and policies;
- Work with managers on customer feedback.

**Requirements**:

- Excellent English skills, especially in writing and reading (no English certificate is required but English level should be equivalent to IELTS 6.5/TOEIC 850 and up);
- Excellent interpersonal skills;
- Attention to detail and desire to learn;
- High sense of responsibility and enthusiasm;
- Ability to work independently and in a team;
- Flexible, and adaptable to new changes;
- College students and freshmen are preferable;
- For those who have outstanding performance after 3 months, we may extend the contract for full-time employment.

**Benefits**:

- Attractive benefits (PT: 39,000 - 50,000 VND/hour);
- International, fun, and professional working environment;
- Continuous training to fully develop your potential;
- An open and honest culture where people are valued, treated fairly, trusted, and empowered;
- Flexible working hours;
- Nap room for a quick rest;
- Laptop/computer and other equipment are provided;
- Free in-house game room for everyone: We love board games, video games, PS5, ping pong, football tables, and VR games;
- In-house classes: Yoga and BJJ;
- 200% pay on holidays and 300% on Tet.

**Working time**
- Operating hours: Monday through Sunday.

Part-time: 4 shift/week
- 12AM - 6AM
- 6AM - 12PM
- 12PM - 6PM
- 6PM - 12AM

**Working Address**: Tam Trinh Street, Hai Ba Trung, Hanoi