Associate IT Support Specialist

4 weeks ago

Hanoi, Vietnam UJET Full time

**About Us**

UJET is reimagining the contact center for modern consumers and brands. Our one-of-a-kind architecture delivers an entirely new foundation for security, reliability, and scale across customer service operations. A full voice and digital engagement suite is complemented by powerful AI and advanced analytics capabilities, and easy-to-use, intuitive design to make life easier for everyone involved - from customers and agents to supervisors and executives - all while driving meaningful operational efficiencies. Smart device capabilities like channel blending, photo and video sharing, and biometric authentication are available to deploy for full CX transformation when you're ready. Innovative brands like Instacart, Turo, Wag, and Atom Tickets trust UJET to deliver exceptional CX, no matter their size or location.So can you.

**Opportunity**

We are looking for an IT Support Specialist to be responsible for the day-to-day technology needs of UJET's employees located in APAC. You will be the first point of contact for all things IT. You'll be working closely within your team and with other departments to keep the day-to-day IT systems and services running smoothly. This opportunity can be remote or located in Seoul, Korea.

**Responsibilities**
- Triage and remediate IT support tickets for a business with over 150 employees.
- Provision equipment, services, and software for employees and contractors.
- Provide technical support related to hardware (laptops, mobile devices, etc), software, and SaaS products.
- Escalate requests to IT leadership or other departments that manage SaaS relationships
- Assist in creating training materials pertaining to computer troubleshooting and usage

**Requirements**:

- 1-3 years of experience in configuring and troubleshooting macOS and mobile (iOS/Android) devices.
- 1+ years of experience as an administrator in Google Workspace and/or Office 365.
- Familiarity with MDM (Kandji, Intune, Jamf, Airwatch, etc.) to install and configure all corporate endpoints.
- Excellent communication skills, must be fluent in English.

**Nice to Have**:

- Apple Certified Support Professional (ACSP) certification
- Previous scripting experience (bash, python, etc.)
- Experience managing SAML Single Sign-On IdP services (Google Identity, Okta, OneLogin, etc.)
- Experience with supporting international or remote employees.

**UJET is an Equal Opportunity Employer**

**Compliance Responsibilities**

Security, data protection and compliance (SDPC) are paramount to the success of our partnerships. All roles at UJET require compliance with legal and regulatory requirements and acceptance and adherence to all policies and standards within UJET. Personnel acknowledges they are personally responsible for reporting any suspected violations or abuse and are required to complete SDPC training and fulfill role-specific SDPC responsibilities.

**Why UJET?**

In addition to our great team and disruptive technology, we offer our teammates a competitive compensation and benefits package, work/life balance, unlimited vacation, stock options, monthly game nights, and more

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