Residences Administrative Specialist

3 days ago

Hanoi, Vietnam Marriott International, Inc Full time

**Job Number** 24096568

**Job Category** Administrative

**Location** The Ritz-Carlton Residences Hanoi, 22 Pho Hang Bai, Hang Bai, Hoan Kiem, Hanoi, Viet Nam, Viet Nam VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

**Residences Administrative Specialist works across to support administrative needs. Whether providing administrative support (e.g., preparing documents using word processing, spreadsheet, database, or presentation software), or serving as the point of contact for vendors, our Administrative Specialist gets the job done. They are critical to ensure smooth operations throughout the entire property.**

**CRITICAL TASKS**:
**General Administration**
- Open, read, and prepare answers to routine letters.
- Locate and attach appropriate files to incoming correspondence requiring replies.
- Take and distribute meeting minutes to appropriate individuals.
- Handle incoming and outgoing mails.
- Handle administrative tasks to ensure smooth operations and employees’ satisfaction.
- Involve in Human Resources’ activities for Employees

**Communication and Administration**- Speak to residents and co-workers using clear, appropriate and professional language.
- Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
- Talk with and listen to other employees to effectively exchange information.
- Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
- Prepare and review letters, memos, and other documents using word processing, spreadsheet, database, or presentation software, verifying accuracy and completeness.

**Computers/Office Equipment**
- Transmit information or documents using a computer, fax machine, mail, and other shipping services (e.g. FedEx, UPS).
- Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservation and answer inquiries from guests.
- Operate standard office equipment other than computers such as telephone, fax, photocopier, calculator, and electronic peripherals.
- Enter or revise property information in a variety of Marriott systems

**Working with Others**
- Support all co-workers and treat them with dignity and respect.
- Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.

**Physical Tasks**
- Stand, sit, or walk for an extended period of time or for an entire work shift.
- Enter and locate work-related information using computers and/or point of sale systems.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

**Policies and Procedures**
- Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
- Maintain confidentiality of proprietary materials and information.
- Protect the privacy and security of guests and coworkers.
- Follow company and department policies and procedures.
- Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.

**BENEFITS**:

- Become a member of our Ladies and Gentlemen at the first legendary The Ritz-Carlton property in Vietnam
- Become a member of the leading global hotel company Marriott International
- Training and development courses from Marriott International
- Career development opportunities at all properties in the company
- Competitive attractive salary and remuneration
- Contribution to mandatory insurance based on 100% of salary, starting from the probation period
- 2 OFF days/ weeks and Annual leave and Paid leave on special occasions
- Gifts for associates on special occasions
- Associate Discount Program on rooms and food at over 30 brands of Marriott International worldwide
- Associate Engagement activities throughout the year
- Other benefits as per the property’s policy

**REQUIREMENTS**:

- Graduate with a diploma or bachelor's degree
- Interpersonal Skills: Customer Service Orientation, Team Work, Interpersonal Skills, Diversity Relations
- Computer Software: Microsoft Office
- Organization: Detail Orientation, Multi-Tasking, Time Management, Planning and Organizing
- Fluent in English
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

At more than 100 award-winning properties worldwide, The Ritz-Carlton La

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