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M365 Customer Support Specialist

1 month ago

Hanoi, Vietnam Upwork Full time

**Company Description**
Upwork, in collaboration with a leading American multinational technology company, is looking for **Japanese - speaking Microsoft 365 Technical Specialists**. This unique opportunity allows you to be at the forefront of Microsoft's New Product Playbook, a suite of revolutionary products set to launch. If you have technical expertise in M365 products and a passion for innovation, we encourage you to apply.

**About Upwork**:
Upwork is the world's largest marketplace connecting businesses with independent talent across the globe. We are thrilled to support our client’s New Product Playbook line of business, a game-changing initiative that will define the future of technology.

**About the Role**:
We are seeking skilled and experienced Japanese - speaking Microsoft 365 Technical Support Advisors - Engineers. You will be instrumental in gathering insights, detecting bugs, and shaping the readiness and guidelines for new products.

**Availability**:
40 hours per week (Monday-Friday) from 5pm - 1am UTC. Hourly payments. Someone who can commit weekdays and the other one can cover weekend coverage.
**Job Description** Core Responsibilities**:

- Insight Gathering & Bug Detection by the customer Interaction: Review feedback and identify insights on new products through a team's channel,.
- Content Creation: Help in crafting readiness materials, wikis, Q&A, and guidelines for the New Product Playbook.
- Technical Support & Advisory: Provide essential technical support and advice to French Speaking customers.
- Providing Excellent White Gloves Support service: The premium level of communication skill and comforting tone to interact with customers.

**Qualifications** Qualifications**:

- Technical Expertise: At least 2 years of experience (Recommended - 3 years) in Microsoft 365 administration, consultancy, deployment, migration, or technical support.
- Specialization: Deep understanding in Microsoft Exchange Online, SharePoint Online, Teams, Office, OneDrive for Business, or Identity Management Solutions.
- Language Skills: Ability to attend to customers in French and English.
- Soft Skills: Outstanding customer service and active listening skills and high level of patience to serve premium customers.

**Device Requirements** _(these requirements will be verified if you’re proceed in the screening process)_:

- Computer that is not joined to another company’s domain, neither managed by any remote management - inventory systems or tools. Preferred:

- Dedicated laptop or PC for this project with no additional work or personal software installed
- OR have a PC with DUAL boot, where in boot1 you can have personal and work partition and in boot2 you can have an environment dedicated to the project -OR have an additional USER profile dedicated only for this project, with no other software running
- Windows 10 or 11 Pro (latest updates installed)
- Minimum of 8 GB Ram (16 is recommended)
- Core i3 processor (i5 is recommended)
- Minimum of 256GB Hard disk (256 SSD is recommended)
- LAN (local access network) required
- For security requirements, freelancers will not connect to the provided systems and tools using WiFi
- A minimum of 25 Mbps download speed & 10 Mbps upload speed
- No 3rd-party antivirus software installed
- Media devices that are Teams compliant
- Microphone/headset with background noise canceling (not a phone headset) -Webcam, preferably compatible with Windows Hello Technology

If you're excited about the opportunity to be part of this groundbreaking initiative and have the necessary skills and experience, we invite you to apply. Please note a background check is required for this contract, as permitted under applicable law if you're offered a contract.
- Work with an Industry Leader: Collaborate with a multinational technology company at the cutting edge of innovation.
- Join a Thriving Community: Become part of a community of passionate M365 professionals.
- Opportunities for Growth: Gain exposure to Microsoft’s New Product Playbook, positioning yourself at the forefront of technology.
- Competitive Compensation: Benefit from competitive hourly rates and timely payments through Upwork.
- Support French Customers: Make a meaningful impact by supporting customers in your language community.

**_
All your information will be kept confidential according to EEO guidelines._