Customer Support Representatives

3 weeks ago


Hanoi, Vietnam Xipat Flexible Solutions Full time

**Mô tả công việc**:
(Mức lương: Đến 20 triệu VNĐ)
- Answering questions about features, documenting any technical issues, and passing them on to the product team.
- Creating support tickets for the team.
- Clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Maintaining a positive, empathetic, and professional attitude toward customers always.
- Responding promptly to customer inquiries.
- Collecting customer information and analyzing customer needs to get insights into current/ future products or services.
- Ensure customer satisfaction and provide professional customer support.
- Build and maintain strong, long-lasting client relationships.
- Develop trusted advisor relationships with key customers.

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:
You will get:

- Salary according to ability (Salary up to 10 Net + Review bonus, income up to 15 mil).
- 13 months salary, Holiday bonus, Tet bonus.
- Bao Viet Heath Insurance.
- Participate in internal training programs to the improve capacity at the company.
- Recommended courses to improve self-knowledge, the company has financial support.
- The young working environment is suitable for those who love technology, like challenges at work, always learning and developing themselves and especially many opportunities for advancement.
- Working from Monday - Friday, 8 AM- 5 PM; no OT.

Besides:

- Review salary 2 times a year.
- Holiday travel, Teambuilding 3-4 times/year.
- Participating in Social Insurance following the provisions of the Law.
- Annual health check.
- 12 -15 days full paid leave/year.

**Yêu cầu bằng cấp (tối thiểu)**: Đại Học

**Yêu cầu công việc**:

- At least6 months experience.
- Good English for Writing, Reading, Listening, and Speaking (IELTS, TOEIC level equivalent to5.5 or higher).
- Great attention to detail and accuracy.
- Self-motivated individual who enjoys winning as a team.
- Optimistic, enthusiastic, and people-centric focus.
- Great problem-solving skills and ability to collaborate.
- Prefer to have experience Customer support in tech Company.

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,Hành chính Văn phòng,Hành Chính/Văn Phòng

Đại Học
Dưới 1 năm



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