Customer Support Engineer

2 weeks ago

Hanoi, Vietnam Siemens Healthineers Full time

Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers we pioneer breakthroughs in healthcare. For everyone. Everywhere.

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone to grow personally and professionally. Sound interesting?

Then come and join our Vietnam team as a Customer Service Engineer (CSE) to achieve and maintain customer satisfaction thereby ensuring the continuing profitable growth of our business and complete technical-oriented service tasks of various scopes, support in planning and managing in troubleshoot, installation, maintain the instruments and address customer support issues promptly and professionally.

**Your tasks and responsibilities**:
1. You will be responsible to complete broad scope of technical tasks including installation/commissioning, maintenance, evaluation of customer’s equipment.
- 2. You will determine priorities of tasks/actions and schedule measures accordingly.
- 3. You will support the customer remotely and onsite, providing 2nd and 3rd level user support in case of arising issue.
- 4. You contribute to or conduct the maintenance and improvement of internal tools, equipment, processes, and data repositories.
- 5. You contribute to or execute activities for estimation, planning, and review of technical tasks in support of overall project acquisition, negotiation, planning and management.
- 6. You will be adhering to relevant processes and regulations.
- 7. You may manage sub-contractor and monitor delivery.
- 8. You may be involved in technical design and development for service offerings.

**Your qualifications and experience**:
1. Possessing a solid understanding of biomedical electronics.- 2. Proficient in English language with strong skills in reading and effective communication.- 3. You have basic IT (Information Technology) knowledge.- 4. Biomedical Engineering with a Focus on Electronics, or bachelor’s degree in biomedical engineering with an electronics emphasis.- 5. An English certificate would provide an additional benefit.**Your attributes and skills**:
1. Communication skills and cross culture awareness- 2. Being assertive, networking
- and teamwork skills- 3. Strategic thinking.**Our global team**:
We are a team of 68,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.**Our culture**:
We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.-
**To all recruitment agencies**:
Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our job’s alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.

  • Customer Support Engineer

    2 weeks ago

    Hanoi, Hanoi, Vietnam Siemens Healthineers Full time

    Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers we pioneer breakthroughs in healthcare. For everyone. Everywhere.We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone to grow personally and...

  • Senior Engineer Customer Quality Support

    2 weeks ago

    Hanoi, Hanoi, Vietnam EMPLOYMENT VIETNAM Full time

    Report to: Senior Manager QA Vietnam OfficeJob Purpose: Provide the onsite support to the customers timely including new project technology support, mass production and EOL, to enhance customer satisfaction and ensure reliable highquality supply.ROLE AND RESPONSIBILTY Provide customer onsite support timely for quality assurance. Implement solutions closely...

  • Senior Engineer Customer Quality Support

    3 weeks ago

    Hanoi, Vietnam Faro Recruitment Vietnam JSC Full time

    **SENIOR ENGINEER CUSTOMER QUALITY SUPPORT** - Working office: Ninh Xa - Bac Ninh, Vietnam - Fluent Korean and English in oral and writing - Mobile: 0987083864(Zalo) - Ms. Hong (My client is one of global company, specializing in manufacturing high technology products such as: interactive pen tablets and displays as well as digital styli and solutions for...

  • Senior Engineer Customer Quality Support

    3 weeks ago

    Hanoi, Vietnam EMPLOYMENT VIETNAM Full time

    Report to: Senior Manager QA Vietnam Office Job Purpose: - Provide the onsite support to the customers timely including new project technology support, mass production and EOL, to enhance customer satisfaction and ensure reliable high-quality supply. **ROLE AND RESPONSIBILTY** - Provide customer onsite support timely for quality assurance. - Implement...

  • Customer Support Executive

    4 weeks ago

    Hanoi, Vietnam LSEG (London Stock Exchange Group) Full time

    **Responsibilities**: - Log and classify all calls and requests for assistance in the customer relationship management system. - Filter and call out enquiries related to other aspects of the business and handover to the appropriate department. - Oversee enquiry resolution progress and proactively call customers with a status update or resolution if queries...

  • Tech Support Engineer 1

    4 weeks ago

    Hanoi, Vietnam Tek Experts Full time

    Overview: We’re seeking a customer-oriented Technical Support Engineer to support our products. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is responsible for managing customer technical support, including information gathering and...

  • Technical Support Engineer

    4 weeks ago

    Hanoi, Vietnam Công Ty TNHH Monroe Consulting Group Vietnam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) Company Profile: International award-winning executive recruitment expert Monroe Consulting Group is recruiting on behalf of an international well-known supplier for Electrical/Electronics manufacturing. As the business keeps developing, our client is seeking an engineering professional with at...

  • Tech Support Engineer 2

    4 weeks ago

    Hanoi, Vietnam Tek Experts Full time

    Overview: We’re seeking a customer-oriented Technical Support Engineer Level 2 to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated by customers...

  • Tech Support Engineer 2

    1 week ago

    Hanoi, Vietnam Tek Experts Full time

    Overview: We’re seeking a customer-oriented Technical Support Engineer Level 2 to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated by customers...

  • Tech Support Engineer 2

    4 weeks ago

    Hanoi, Vietnam Tek Experts Full time

    Overview: We’re seeking a customer-oriented Technical Support Engineer Level 2 to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated by customers...

  • Tech Support Engineer 2

    2 weeks ago

    Hanoi, Hanoi, Vietnam Tek Experts Full time

    Overview:We're seeking a customer-oriented Technical Support Engineer Level 2 to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated by customers...

  • Tech Support Engineer 2

    2 weeks ago

    Hanoi, Vietnam Tek Experts Full time

    Overview: We’re seeking a customer-oriented Technical Support Engineer Level 2 to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated by customers...

  • Tech Support Engineer 2

    2 weeks ago

    Hanoi, Hanoi, Vietnam Tek Experts Full time

    Overview:We're seeking a customer-oriented Technical Support Engineer Level 2 to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated by customers...

  • Tech Support Engineer 2

    3 weeks ago

    Hanoi, Vietnam Tek Experts Full time

    **Overview**: We’re seeking a customer-oriented Technical Support Engineer Level 2 to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated by...

  • Technical Support Engineer

    2 weeks ago

    Hanoi, Hanoi, Vietnam HRchannels Group - Headhunter Vietnam Full time

    HRchannels Group - Headhunter VietnamHà Nội View om MapPost Date: 21/07/2023Applications 0Views 28Job Detail: Offerd Salary (USD) Login to view salary Career Level Non Manager Experience 57 Years Gender Male/Female Sector Hanoi, Hung Yen, Vinh Phuc Industry Mechanical/ Equipment, Customer Service, AutomativeOur client is a foreign invested company, now...

  • IT Support Engineer

    4 weeks ago

    Hanoi, Vietnam Teceze Ltd Full time

    Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment Performs remedial repairs on computers, laptops, printers and any other authorized peripheral equipment before...

  • Technical Support Engineer

    2 weeks ago

    Hanoi, Vietnam Tek Experts Full time

    Overview: We’re seeking a customer-oriented Technical Support Engineer - Information Management & Governance (IM&G) to support our products. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is responsible for managing customer technical support,...

  • Tech Support Engineer 2

    2 weeks ago

    Hanoi, Hanoi, Vietnam Tek Experts Full time

    Overview:We're seeking a customer-oriented Technical Support Engineer Level 2 to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated by customers...

  • IT Support Engineer

    4 weeks ago

    Hanoi, Vietnam Teceze Ltd Full time

    Hi All, Hope you all doing well! We have a job opening for an IT support engineer in Tien Son Indus Zone, Tu Son Dis, Vietnam. Role: IT Support Engineer **Job Type**: Full Time **What You Will Be Doing** - Provide first/second level contact and problem resolution for customer issues. - Work with Third Party Vendors to remediate complex AV issues as...

  • Tech Support Engineer 1

    4 weeks ago

    Hanoi, Vietnam Tek Experts Full time

    Overview: We’re seeking a customer-oriented Technical Support Engineer to support our products. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is responsible for managing customer technical support, including information gathering and sharing,...