Customer Support Engineer

3 days ago

Hanoi, Vietnam Kyber Network Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
ABOUT KYBER NETWORK

Kyber Network is an industry-leading blockchain company, providing cryptocurrency liquidity for the largest companies in the DeFi (decentralized finance), Metaverse, and NFT spaces. The company raised US$52M in its token sale in 2017, making it one of the largest cryptocurrency-based fundraising in history.

Two co-founders, Dr. Luu The Loi (Chairman) and Victor Tran Huy Vu (CEO), were honored in Asia’s Forbes 30 under 30 in the Finance - Investment category by Forbes magazine in 2017 and have since established the company as a market leader. Dr. Luu The Loi also has a PhD in blockchain security technology, and is one of the 10 most prominent Innovators under 35 in the Technology field in the Asia Pacific region (Innovators Under 35 Asia Pacific) published by the MIT Technology Review.

Kyber has developed a family of products including:

- KyberSwap: KyberSwap - Trade & Earn at the Best Rates in DeFi with our leading Decentralized Exchange (DEX) Aggregator that does >US$1B in monthly trading volume
- KyberDAO: Kyber - Be part of the community governing Kyber Network to shape the future of DeFi and earn $KNC tokens
- And many more stealth developments and ventures that the company has taken stake in.

Kyber Network has offices in Singapore, Hanoi, and Ho Chi Minh City:

- Singapore office: 1 Upper Circular Road, 05-01 Singapore 058400
- Hanoi office: 6th floor, Comatce Tower, 61 Nguy Nhu Kon Tum, Thanh Xuan, Hanoi, Vietnam
- Ho Chi Minh city office: 11th floor, Dreamplex Co-Working Space, Miss Ao Dai Building, 21 Nguyen Trung Ngan, Ben Nghe Ward, District 1, HCMC, Vietnam

Join our team of brilliant and committed professionals pursuing the goal of creating a Decentralized Economy for Everyonebased on blockchain technology.

As part of our efforts to deliver industry-leading customer experience, we are looking for a Customer Support Engineer to act as a liaison between external developer stakeholders and our Engineering team.

**Responsibilities**:

- Provide medium to high touch technical support for retail and partner developers seeking to build integrations with KyberSwap
- Be the face of the company in developer-specific Telegram group chats and correspondence with partners and developers
- Work closely with Kyber Network’s engineers to respond to developer enquiries and enable smooth integration works
- Work with other groups in the company to identify and deliver solutions to customer pain
- Collaborate with product managers and engineers to help realize improvements to the platform
- Create and maintain knowledge articles in the public-facing knowledge base

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:
1 - Financial Rewards
- Salary:

- Salary review once per year in January
- 100% salary during probation period (if any) (i.e., same net salary during probation and after signing official labor contract)
- Bonus:

- Holidays bonus (30Apr-1May and 2Sep), working anniversary bonus (3-year and 5-year anniversary)
- Gifts for other celebrations: Lunar New Year, Mid-Autumn Festival, March 8th, June 1st, Wedding day, Childbirth
- 13th salary month bonus prorated based on your actual service time in the year
- Potential annual bonus based on the Company’s business results and your individual performance
- Investment opportunity:

- Opportunity to invest in the exclusive internal fund for Kyber employees
- Opportunity to be supported by the 5-million-USD Kyber Alumni Fund when starting own blockchain startup project

2 - Employment Benefits
- Insurance and health care:

- Government’s social/health/unemployment insurance: contributed based on fully 100% contracted salary
- Company-sponsored premium health insurance package for yourself and up to 3 family members (legal spouse or children), check-up guaranteed at multiple major hospitals and clinics
- Company-sponsored annual health check-up at a reputable hospital
- Standard leave policy of 12 paid working days/year, and up to additional 02 paid leave days/year on your birthday, for community activities and for childcare. Eligible to take leave during probation.
- Company-sponsored package up to USD100/month during probation & up to USD3,000 after signing official labor contract for you to purchase all working facilities you need (computer, monitorscreen, mouse, headset, etc.)

3 - Career Development
- Opportunity to work with top talents in blockchain:

- Co-founders with high reputation, first-class education and considerable experience in blockchain space
- Research and engineering team members with remarkable academic background (PhDs, Masters, and Engineering bachelors from reputable universities, winning national and international top awards in Mathematics/Informatics contests)
- Global advisors and partners
- Global English-speaking working environment including global colleagues in

  • Senior Engineer Customer Quality Support

    6 days ago

    Hanoi, Vietnam Faro Recruitment Vietnam JSC Full time

    **SENIOR ENGINEER CUSTOMER QUALITY SUPPORT** - Working office: Ninh Xa - Bac Ninh, Vietnam - Fluent Korean and English in oral and writing - Mobile: 0987083864(Zalo) - Ms. Hong (My client is one of global company, specializing in manufacturing high technology products such as: interactive pen tablets and displays as well as digital styli and solutions for...

  • Senior Engineer Customer Quality Support

    5 days ago

    Hanoi, Vietnam EMPLOYMENT VIETNAM Full time

    Report to: Senior Manager QA Vietnam Office Job Purpose: - Provide the onsite support to the customers timely including new project technology support, mass production and EOL, to enhance customer satisfaction and ensure reliable high-quality supply. **ROLE AND RESPONSIBILTY** - Provide customer onsite support timely for quality assurance. - Implement...

  • Customer Support Executive

    2 weeks ago

    Hanoi, Vietnam LSEG (London Stock Exchange Group) Full time

    **Responsibilities**: - Log and classify all calls and requests for assistance in the customer relationship management system. - Filter and call out enquiries related to other aspects of the business and handover to the appropriate department. - Oversee enquiry resolution progress and proactively call customers with a status update or resolution if queries...

  • Tech Support Engineer 1

    2 weeks ago

    Hanoi, Vietnam Tek Experts Full time

    Overview: We’re seeking a customer-oriented Technical Support Engineer to support our products. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is responsible for managing customer technical support, including information gathering and...

  • Technical Support Engineer

    2 weeks ago

    Hanoi, Vietnam Công Ty TNHH Monroe Consulting Group Vietnam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) Company Profile: International award-winning executive recruitment expert Monroe Consulting Group is recruiting on behalf of an international well-known supplier for Electrical/Electronics manufacturing. As the business keeps developing, our client is seeking an engineering professional with at...

  • Tech Support Engineer 2

    2 weeks ago

    Hanoi, Vietnam Tek Experts Full time

    Overview: We’re seeking a customer-oriented Technical Support Engineer Level 2 to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated by customers...

  • Tech Support Engineer 2

    4 weeks ago

    Hanoi, Vietnam Tek Experts Full time

    Overview: We’re seeking a customer-oriented Technical Support Engineer Level 2 to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated by customers...

  • Tech Support Engineer 1

    4 days ago

    Hanoi, Vietnam Tek Experts Full time

    Overview: We’re seeking a customer-oriented Technical Support Engineer to support our products. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is responsible for managing customer technical support, including information gathering and...

  • IT Support Engineer

    2 weeks ago

    Hanoi, Vietnam Teceze Ltd Full time

    Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment Performs remedial repairs on computers, laptops, printers and any other authorized peripheral equipment before...

  • Technical Support Engineer

    3 weeks ago

    Hanoi, Vietnam Tek Experts Full time

    Overview: We’re seeking a customer-oriented Technical Support Engineer - Information Management & Governance (IM&G) to support our products. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is responsible for managing customer technical support,...

  • IT Support Engineer

    2 weeks ago

    Hanoi, Vietnam Teceze Ltd Full time

    Hi All, Hope you all doing well! We have a job opening for an IT support engineer in Tien Son Indus Zone, Tu Son Dis, Vietnam. Role: IT Support Engineer **Job Type**: Full Time **What You Will Be Doing** - Provide first/second level contact and problem resolution for customer issues. - Work with Third Party Vendors to remediate complex AV issues as...

  • Tech Support Engineer 1

    2 weeks ago

    Hanoi, Vietnam Tek Experts Full time

    Overview: We’re seeking a customer-oriented Technical Support Engineer to support our products. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is responsible for managing customer technical support, including information gathering and sharing,...

  • M365 Customer Support Specialist

    6 days ago

    Hanoi, Vietnam Upwork Full time

    **Company Description** Upwork, in collaboration with a leading American multinational technology company, is looking for **Japanese - speaking Microsoft 365 Technical Specialists**. This unique opportunity allows you to be at the forefront of Microsoft's New Product Playbook, a suite of revolutionary products set to launch. If you have technical expertise...

  • Technical Support Engineer Stage 2

    3 weeks ago

    Hanoi, Vietnam Tek Experts Full time

    Overview: We’re seeking a customer-oriented Technical Support Engineer Stage 2 to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated by customers...

  • Technical Support Engineer Stage 2

    4 days ago

    Hanoi, Vietnam Tek Experts Full time

    Overview: We’re seeking a customer-oriented Technical Support Engineer Stage 2 to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated by customers...

  • Technical Support Engineer Stage 2

    3 weeks ago

    Hanoi, Vietnam Tek Experts Full time

    Overview: We’re seeking a customer-oriented Technical Support Engineer Stage 2 to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated by customers...

  • Technical Support Engineer

    3 weeks ago

    Hanoi, Vietnam Tek Experts Full time

    Overview: We’re seeking a customer-oriented Technical Support Engineer - Information Management & Governance (IM&G) to support our products. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is responsible for managing customer technical support,...

  • Customer Support

    5 days ago

    Hanoi, Vietnam VinGroup Full time

    **What you will do** - Perform remote troubleshooting through diagnostic techniques and pertinent questions - Determine the best solution based on the issue and details provided by customers - Walk the customer through the problem-solving process - Direct unresolved issues to the next level of support personnel - Provide accurate information on IT products...

  • Microsoft ERP Technical Support Engineer

    3 weeks ago

    Hanoi, Vietnam Tek Experts Full time

    Overview: We’re seeking a customer-oriented Microsoft ERP Technical Support Engineer to support our products. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is responsible for managing customer technical support, including information...

  • Microsoft CRM Technical Support Engineer

    3 weeks ago

    Hanoi, Vietnam Tek Experts Full time

    Overview: We’re seeking a customer-oriented Microsoft CRM Technical Support Engineer to support our products. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is responsible for managing customer technical support, including information...