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Customer Support Engineer

1 month ago

Hanoi, Vietnam Kyber Network Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
ABOUT KYBER NETWORK

Kyber Network is an industry-leading blockchain company, providing cryptocurrency liquidity for the largest companies in the DeFi (decentralized finance), Metaverse, and NFT spaces. The company raised US$52M in its token sale in 2017, making it one of the largest cryptocurrency-based fundraising in history.

Two co-founders, Dr. Luu The Loi (Chairman) and Victor Tran Huy Vu (CEO), were honored in Asia’s Forbes 30 under 30 in the Finance - Investment category by Forbes magazine in 2017 and have since established the company as a market leader. Dr. Luu The Loi also has a PhD in blockchain security technology, and is one of the 10 most prominent Innovators under 35 in the Technology field in the Asia Pacific region (Innovators Under 35 Asia Pacific) published by the MIT Technology Review.

Kyber has developed a family of products including:

- KyberSwap: KyberSwap - Trade & Earn at the Best Rates in DeFi with our leading Decentralized Exchange (DEX) Aggregator that does >US$1B in monthly trading volume
- KyberDAO: Kyber - Be part of the community governing Kyber Network to shape the future of DeFi and earn $KNC tokens
- And many more stealth developments and ventures that the company has taken stake in.

Kyber Network has offices in Singapore, Hanoi, and Ho Chi Minh City:

- Singapore office: 1 Upper Circular Road, 05-01 Singapore 058400
- Hanoi office: 6th floor, Comatce Tower, 61 Nguy Nhu Kon Tum, Thanh Xuan, Hanoi, Vietnam
- Ho Chi Minh city office: 11th floor, Dreamplex Co-Working Space, Miss Ao Dai Building, 21 Nguyen Trung Ngan, Ben Nghe Ward, District 1, HCMC, Vietnam

Join our team of brilliant and committed professionals pursuing the goal of creating a Decentralized Economy for Everyonebased on blockchain technology.

As part of our efforts to deliver industry-leading customer experience, we are looking for a Customer Support Engineer to act as a liaison between external developer stakeholders and our Engineering team.

**Responsibilities**:

- Provide medium to high touch technical support for retail and partner developers seeking to build integrations with KyberSwap
- Be the face of the company in developer-specific Telegram group chats and correspondence with partners and developers
- Work closely with Kyber Network’s engineers to respond to developer enquiries and enable smooth integration works
- Work with other groups in the company to identify and deliver solutions to customer pain
- Collaborate with product managers and engineers to help realize improvements to the platform
- Create and maintain knowledge articles in the public-facing knowledge base

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:
1 - Financial Rewards
- Salary:

- Salary review once per year in January
- 100% salary during probation period (if any) (i.e., same net salary during probation and after signing official labor contract)
- Bonus:

- Holidays bonus (30Apr-1May and 2Sep), working anniversary bonus (3-year and 5-year anniversary)
- Gifts for other celebrations: Lunar New Year, Mid-Autumn Festival, March 8th, June 1st, Wedding day, Childbirth
- 13th salary month bonus prorated based on your actual service time in the year
- Potential annual bonus based on the Company’s business results and your individual performance
- Investment opportunity:

- Opportunity to invest in the exclusive internal fund for Kyber employees
- Opportunity to be supported by the 5-million-USD Kyber Alumni Fund when starting own blockchain startup project

2 - Employment Benefits
- Insurance and health care:

- Government’s social/health/unemployment insurance: contributed based on fully 100% contracted salary
- Company-sponsored premium health insurance package for yourself and up to 3 family members (legal spouse or children), check-up guaranteed at multiple major hospitals and clinics
- Company-sponsored annual health check-up at a reputable hospital
- Standard leave policy of 12 paid working days/year, and up to additional 02 paid leave days/year on your birthday, for community activities and for childcare. Eligible to take leave during probation.
- Company-sponsored package up to USD100/month during probation & up to USD3,000 after signing official labor contract for you to purchase all working facilities you need (computer, monitorscreen, mouse, headset, etc.)

3 - Career Development
- Opportunity to work with top talents in blockchain:

- Co-founders with high reputation, first-class education and considerable experience in blockchain space
- Research and engineering team members with remarkable academic background (PhDs, Masters, and Engineering bachelors from reputable universities, winning national and international top awards in Mathematics/Informatics contests)
- Global advisors and partners
- Global English-speaking working environment including global colleagues in