Tech Support Engineer 1

4 days ago


Hanoi, Vietnam Tek Experts Full time

**Overview**:
We’re seeking a customer-oriented Technical Support Engineer to support our products. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is responsible for managing customer technical support, including information gathering and sharing, analytical troubleshooting and problem research, and cooperating with other engineers as necessary. Driving exceptional outcomes with purpose-built solutions. Tek Experts is a tech services and support company focused on delivering specialized and unique solutions for clients. We’re problem solvers, engagers, and creative thinkers who always strive to help our customers succeed. Our agile, relationship-based support helps the largest, most innovative enterprises thrive. If you crave problem-solving, finding improvement in process, learning, and working within a diverse global team, you're the fit we're looking for. Join our global team of experts and grow your IT career with us.

**Responsibilities**:
**Qualifications**:
**Application Lifecycle Management is a good fit for you if**: - You have experience in app/web testing or development, or system/IT administration with knowledge in Windows. - You’re passionate and motivated to learn & grow. - You’re honest, dedicated, and responsible. - You’re proficient in both written and oral English. - You’re creative, adaptable, and have strong problem-solving skills. In this role: - Some higher-level technical classwork or a college degree is preferred. - Up to 2 years' experience in customer service is preferred.



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