Technical Support Engineer

2 weeks ago

Hanoi, Vietnam Tek Experts Full time

Overview:
We’re seeking a customer-oriented Technical Support Engineer - Information Management & Governance (IM&G) to support our products. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is responsible for managing customer technical support, including information gathering and sharing, analytical troubleshooting and problem research, and cooperating with other engineers as necessary.

**Driving exceptional outcomes with purpose-built solutions.**

Tek Experts is a tech services and support company focused on delivering specialized and unique solutions for clients. We’re problem solvers, engagers, and creative thinkers who always strive to help our customers succeed. Our agile, relationship-based support helps the largest, most innovative enterprises thrive. If you crave problem-solving, finding improvement in process, learning, and working within a diverse global team, you're the fit we're looking for. Join our global team of experts and grow your IT career with us.

Tek Experts is part of TeKnowledge - where innovation meets purpose. We’re transforming the tech landscape globally, delivering advanced technology services, cybersecurity expertise, and unmatched technical skilling, tailored to the unique landscapes of public and private sectors.

Tek Experts is part of TeKnowledge - where innovation meets purpose. We’re transforming the tech landscape globally, delivering advanced technology services, cybersecurity expertise, and unmatched technical skilling, tailored to the unique landscapes of public and private sectors.

**Responsibilities**:
The Data Management & Recovery team performs technical support for PC data backup and restore functions, software integrations, and search engine functions to customers in China and Japan. As part of the Data Management & Recovery team, you’ll be trusted with specific products or complicated cases as an individual contributor, but you’ll also collaborate with engineers of all levels to share knowledge and support each other.

**This role will**:

- Escalate complex or atypical cases to higher-level technical support as needed.
- Provide technical guidance across teams by identifying areas requiring expertise on different modules of a solution to resolve cases.
- Maintain documentation for all cases including queries, process steps, and resolutions consistent with customer commitments, prescribed protocols, and processes.

Qualifications:
**Data Management & Recovery is a good fit for you if**:

- You have Windows, Python and/or programming experience.
- You’re passionate and motivated to learn & grow.
- You’re honest, dedicated, and responsible.
- You’re proficient in both written and spoken English.
- You’re creative, adaptable, and have strong problem-solving skills.
- You’re a proactive, collaborative team player.

**In this role**:

- Some higher-level technical classwork or a college degree is preferred.
- Up to 2 years' experience in customer service is preferred.

  • Technical Support Engineer

    2 weeks ago

    Hanoi, Hanoi, Vietnam HRchannels Group - Headhunter Vietnam Full time

    HRchannels Group - Headhunter VietnamHà Nội View om MapPost Date: 21/07/2023Applications 0Views 28Job Detail: Offerd Salary (USD) Login to view salary Career Level Non Manager Experience 57 Years Gender Male/Female Sector Hanoi, Hung Yen, Vinh Phuc Industry Mechanical/ Equipment, Customer Service, AutomativeOur client is a foreign invested company, now...

  • Technical Support Engineer

    4 weeks ago

    Hanoi, Vietnam Công Ty TNHH Monroe Consulting Group Vietnam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) Company Profile: International award-winning executive recruitment expert Monroe Consulting Group is recruiting on behalf of an international well-known supplier for Electrical/Electronics manufacturing. As the business keeps developing, our client is seeking an engineering professional with at...

  • Technical Support Engineer

    3 weeks ago

    Hanoi, Vietnam HRchannels Group - Headhunter Vietnam Full time

    HRchannels Group - Headhunter Vietnam Hà Nội View om Map Post Date: 21/07/2023 Applications 0 Views 28 **Job Detail**: - Offerd Salary (USD)- Login to view salary- Career Level- Non Manager- Experience- 5-7 Years- Gender- Male/Female- Sector- Hanoi, Hung Yen, Vinh Phuc- Industry- Mechanical/ Equipment, Customer Service, Automative**Our client is a...

  • Technical Support Engineer

    2 weeks ago

    Hanoi, Vietnam Tek Experts Full time

    Overview: We’re seeking a customer-oriented Technical Support Engineer - Information Management & Governance (IM&G) to support our products. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is responsible for managing customer technical support,...

  • Technical Support Engineer

    3 weeks ago

    Hanoi, Vietnam Hewlett Packard Enterprise Full time

    Technical Support Engineer This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. **_ Responsibilities: _** - Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems. - Respond to service,...

  • Technical Support Engineer Stage 2

    2 weeks ago

    Hanoi, Vietnam Tek Experts Full time

    Overview: We’re seeking a customer-oriented Technical Support Engineer Stage 2 to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated by customers...

  • Technical Support Engineer Stage 2

    3 weeks ago

    Hanoi, Vietnam Tek Experts Full time

    Overview: We’re seeking a customer-oriented Technical Support Engineer Stage 2 to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated by customers...

  • Technical Support Engineer Stage 2

    2 weeks ago

    Hanoi, Vietnam Tek Experts Full time

    Overview: We’re seeking a customer-oriented Technical Support Engineer Stage 2 to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated by customers...

  • Microsoft ERP Technical Support Engineer

    2 weeks ago

    Hanoi, Vietnam Tek Experts Full time

    Overview: We’re seeking a customer-oriented Microsoft ERP Technical Support Engineer to support our products. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is responsible for managing customer technical support, including information...

  • Microsoft CRM Technical Support Engineer

    2 weeks ago

    Hanoi, Vietnam Tek Experts Full time

    Overview: We’re seeking a customer-oriented Microsoft CRM Technical Support Engineer to support our products. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is responsible for managing customer technical support, including information...

  • Microsoft ERP Technical Support Engineer

    2 weeks ago

    Hanoi, Vietnam Tek Experts Full time

    Overview: We’re seeking a customer-oriented Microsoft ERP Technical Support Engineer to support our products. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is responsible for managing customer technical support, including information...

  • Microsoft CRM Technical Support Engineer

    2 weeks ago

    Hanoi, Vietnam Tek Experts Full time

    Overview: We’re seeking a customer-oriented Microsoft CRM Technical Support Engineer to support our products. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is responsible for managing customer technical support, including information...

  • Technical Support Engineer

    2 weeks ago

    Hanoi, Hanoi, Vietnam Positive Thinking Company Full time

    We are Great Place to Work-Certified with 90% of our team members in Vietnam agreeing that we are a great place to workAt the Positive Thinking Company, we are looking for your talent to strengthen and grow our community of apps and platform experts. Joining us is joining a company that resembles you, building itself as you express your talents, share your...

  • Technical Support Engineer Level 3

    2 weeks ago

    Hanoi, Hanoi, Vietnam Tek Experts Full time

    Overview:We&rsquoWe're seeking an experienced, customer-oriented Technical Support Engineer to support our products. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated by Level 1 & 2 Support Engineers and should...

  • Technical Support Executive

    3 weeks ago

    Hanoi, Vietnam HRchannels Group - Headhunter Vietnam Full time

    HRchannels Group - Headhunter Vietnam Hà Nội View om Map Post Date: 25/01/2024 Applications 7 Views 939 **Job Detail**: - Offerd Salary (USD)- Login to view salary- Career Level- Non Manager- Experience- 1-3 Years- Gender- Male- Sector- Hanoi, Bac Giang, Bac Ninh- Industry- Mechanical/ Equipment, Engineering/ Technical, Production**Our client is a...

  • Automotive Technical Support

    4 weeks ago

    Hanoi, Vietnam PERSOLKELLY Vietnam Full time

    Response for technical assistance via internal report line website (MAIS) - On-field technical support at dealers and branches upon request - Summary field investigation report - Raise technical report to internal report line website (MAIS) for Regional Aftersales level (RATS) vet through then upload onto Brand Corporation report line website (WebTR) -...

  • Automotive Technical Support

    4 weeks ago

    Hanoi, Vietnam PERSOLKELLY Vietnam Full time

    Response for technical assistance via internal report line website (MAIS) - On-field technical support at dealers and branches upon request - Summary field investigation report - Raise technical report to internal report line website (MAIS) for Regional Aftersales level (RATS) vet through then upload onto Brand Corporation report line website (WebTR) -...

  • Technical Support Engineer

    2 weeks ago

    Hanoi, Hanoi, Vietnam SmartDev Full time

    Company DescriptionSmartDev is a leading provider of global software solution. SmartDev was established in 2014 and is a wholly owned subsidiary of Verysell Technologies Group (Switzerland).SmartDev combines renowned Swiss quality with the Vietnamese passion to provide excellence and value. SmartDev brings together smart people both internally and externally...

  • Technical Support Engineer, Two-wheeler

    2 weeks ago

    Hanoi, Hanoi, Vietnam Bosch Group Full time

    Company Description**_The Bosch Group is a leading global supplier of technology and services, in the areas of automotive and industrial technology, consumer goods as well as building technology._**_ _ In Vietnam, Bosch is currently active with eight business divisions: Automotive Aftermarket, Drive and Control Technology, Power Tools, Building Technology,...

  • Automotive Technical Support

    2 weeks ago

    Hanoi, Hanoi, Vietnam PERSOLKELLY Vietnam Full time

    Response for technical assistance via internal report line website (MAIS) Onfield technical support at dealers and branches upon request Summary field investigation report Raise technical report to internal report line website (MAIS) for Regional Aftersales level (RATS) vet through then upload onto Brand Corporation report line website (WebTR) Communicate...