Technical Support Engineer

7 months ago

Hanoi, Vietnam Collaboration Betters The World - B.O.T Full time

Collaboration Betters The World - B.O.T

***
- TNR Tower, 54A Nguyen Chi Thanh, Dong Da, Ha Noi- Hybrid- Posted 7 hours ago- Skills:

- IT Support

System Admin

**Top 3 reasons to join us**:

- In-depth knowledge sharing sessions
- Flexible in-office and remote work arrangements
- Great Place to Work-Certified

**Job description**:

- As a Production Support Engineer, you will be at the forefront of our commitment to delivering excellence in service. Interacting daily with our valued customers, including clinic owners, doctors, and patients, you will play a pivotal role in ensuring smooth operations and resolving any issues they encounter promptly.

**Timely Production Support**
- Providing timely app production support is essential to the success of our software product. You will be responsible for ensuring that users receive assistance precisely when needed, swiftly resolving any issues they encounter.
- Your role will involve addressing a wide range of customer needs, from information retrieval to troubleshooting complex operations. Drawing from your knowledge base, you will play a central role in resolving these issues efficiently.

**Eyes for Continuous Improvement**
- Through your interactions with customers, you will contribute valuable insights to our ongoing improvement efforts. By documenting areas for enhancement within our system, you will help elevate our commitment to excellence to the next level.

**Your skills and experience**:

- Commitment to Excellence: Demonstrated commitment to ethical behavior, integrity, and professionalism in all interactions.
- Customer-Centric Approach: Strong sense of urgency and passion for elevating customer experiences to unprecedented levels.
- Communication Skills: Excellent communication and interpersonal skills, enabling you to effectively manage relationships with customers.
- Technical Proficiency: Ability to make informed technical decisions and provide guidance to the team when necessary.
- Microsoft Office 365 - manage groups and users permissions. Troubleshoot issues that arise.
- Time Management: Excellent time and priority management skills, allowing you to effectively balance competing demands and meet deadlines consistently.
- Fluent in English communication, especially in the global software development environment.

**Why you'll love working here**:

- At Positive Thinking Company (B.O.T), we don’t just offer you a job, we offer you a career full of positivity

**VISION**: We collaborate with our clients to grow and accelerate their digital capabilities as APAC's leading technology & solutions partner.
- **MISSION**: We deliver cutting-edge scalable digital solutions and build amazing engineering teams that guide the business growth and transformation of our clients.
- **LIVE OUR VALUES: Positive Thinking, Collaboration, Commitment, and Evolution**

**VARIETY**: You will develop digital products and solutions that make a difference for hundreds of thousands of users worldwide
- **PURPOSE**: You will work on key digital initiatives helping international clients accelerate their product roadmap.
- **GUIDANCE**: The tech experts from our global ecosystem are always ready to support you.
- **TEAMWORK**: You will be collaborating with great people to do great things together
- **TRAVEL**: Enrich your career experience with our global opportunities as we operate on all continents
- **STABILITY**:We’ve been around since 1999.
- **OPENNESS**: We operate in a flat structure and our Leaders are open to hearing from you
- **MERIT**:You will get recognized and rewarded for your contributions.
- **SUPPORT**: We've got your back, we're a family
- **FUN**:We always have fun in the most positive way at work

**Collaboration Betters The World - B.O.T**:
Positive Thinking Company is a global independent tech consultancy group.
- Company type
- IT Product
- Company size
- 501-1000 employees
- Country
- Belgium- Working days
- Monday - Friday
- Overtime policy
- No OT

  • Technical Support Engineer

    6 months ago

    Hanoi, Vietnam Tek Experts Full time

    Overview: We’re seeking a customer-oriented Technical Support Engineer - Information Management & Governance (IM&G) to support our products. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is responsible for managing customer technical support,...

  • Technical Support Engineer

    6 months ago

    Hanoi, Vietnam Tek Experts Full time

    Overview: We’re seeking a customer-oriented Technical Support Engineer - Information Management & Governance (IM&G) to support our products. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is responsible for managing customer technical support,...

  • Technical Support Engineer Stage 2

    6 months ago

    Hanoi, Vietnam Tek Experts Full time

    Overview: We’re seeking a customer-oriented Technical Support Engineer Stage 2 to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated by customers...

  • Technical Support Engineer Stage 2

    6 months ago

    Hanoi, Vietnam Tek Experts Full time

    Overview: We’re seeking a customer-oriented Technical Support Engineer Stage 2 to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated by customers...

  • Technical Support Engineer Stage 2

    7 months ago

    Hanoi, Vietnam Tek Experts Full time

    Overview: We’re seeking a customer-oriented Technical Support Engineer Stage 2 to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated by customers...

  • Microsoft ERP Technical Support Engineer

    6 months ago

    Hanoi, Vietnam Tek Experts Full time

    Overview: We’re seeking a customer-oriented Microsoft ERP Technical Support Engineer to support our products. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is responsible for managing customer technical support, including information...

  • Microsoft CRM Technical Support Engineer

    6 months ago

    Hanoi, Vietnam Tek Experts Full time

    Overview: We’re seeking a customer-oriented Microsoft CRM Technical Support Engineer to support our products. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is responsible for managing customer technical support, including information...

  • Microsoft ERP Technical Support Engineer

    6 months ago

    Hanoi, Vietnam Tek Experts Full time

    Overview: We’re seeking a customer-oriented Microsoft ERP Technical Support Engineer to support our products. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is responsible for managing customer technical support, including information...

  • Microsoft CRM Technical Support Engineer

    6 months ago

    Hanoi, Vietnam Tek Experts Full time

    Overview: We’re seeking a customer-oriented Microsoft CRM Technical Support Engineer to support our products. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is responsible for managing customer technical support, including information...

  • Technical Support Engineer

    13 hours ago

    Hanoi, Vietnam PERSOLKELLY Vietnam Full time

    Attractive salary package - Working day: Monday - Friday - Location: Hanoi - Technical support: Responsible for promptly responding to customer technical problems, coordinating internal and external resources, and providing continuous follow-up and resolution. - Product promotion: Responsible for providing product introductions to channel customers according...

  • Technical Support Executive

    6 months ago

    Hanoi, Vietnam Talentnet Full time

    $1,000 - $1,000 - Services **RESPONSIBILITIES**: - Support to handle customer’s technical queries or requirement - Plan and conduct technical seminar/roadshow to reach out to more potential customers - Handle customer’s product claim - Arrange technical training to related person in BU (Business Unit) - Other tasks as required **REQUIREMENTS**: -...

  • Technical Sales Support

    7 months ago

    Hanoi, Vietnam Công Ty TNHH Autonics Vina Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - *JOB PURPOSE Technical support for sales and technical training for both customers and other colleagues based on company business plan. *KEY ROLES AND RESPONSIBILITIES: 1. Technical support for the sales team to proceed technical problems related to both hardware and software of devices and give...

  • Technical Support

    7 months ago

    Hanoi, Vietnam Công Ty TNHH Saint - Gobain Việt Nam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) 1. Technical Consulting: Provide technical consulting services to customer (collaborate with sales team): - Competitor benchmarking 2. Technical Support: Getting closer to customer to: - Demonstrate at site - Defects analyze on site to support customer complaint handling (collaborate with...

  • Internship Technical Support

    7 months ago

    Hanoi, Vietnam Siemens Full time

    Intern position for SI EA. - Job description: support sales/ offer team during the offer phase and PM/Technical Team during execution phase. - Minimum requirement: - + Student (final year) majoring in electrical engineering, electrical system. - + Have base knowledge of the electrical system of Vietnam (especially on transmission and distribution gird) - +...

  • Technical Support Engineer

    6 months ago

    Hanoi, Vietnam Positive Thinking Company Full time

    **We are Great Place to Work-Certified with 90% of our team members in Vietnam agreeing that we are a great place to work!** At the Positive Thinking Company, we are looking for your talent to strengthen and grow our community of apps and platform experts. Joining us is joining a company that resembles you, building itself as you express your talents, share...

  • Technical Support

    6 months ago

    Hanoi, Vietnam Talentnet Full time

    $770 - $770 **RESPONSIBILITIES**: - Provide continued support for Sales Engineers - Plan, design, develop and deliver training on existing/new products to sales team. - Develop, update, and disseminate technical guides and tips in order to increase the knowledge and skill level of the sales force via company intranet and/or electronic newsletters. - May...

  • Tech Support Engineer 2

    6 months ago

    Hanoi, Vietnam Tek Experts Full time

    Overview: We’re seeking a customer-oriented Technical Support Engineer Level 2 to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated by customers...

  • Customer Support Engineer

    6 months ago

    Hanoi, Vietnam Siemens Healthineers Full time

    Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers we pioneer breakthroughs in healthcare. For everyone. Everywhere. We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone to grow personally and...

  • Technical Support

    7 months ago

    Hanoi, Vietnam Công Ty TNHH Truyền Số Liệu Lotte Việt Nam Full time

    **Mô tả công việc**: (Mức lương: 10 - 15 triệu VNĐ) - Installing and configuring & maintenance computer hardware operating systems (servers, routers, switch, computers, laptops, printers, etc... - In charge of security of all systems especially internal data storage, manage back up data - Troubleshooting system and network problems and...

  • Technical Service Engineer

    8 months ago

    Hanoi, Vietnam MacDermid Alpha Electronic Solutions Full time

    **Business Overview**: MACDERMID ALPHA ELECTRONIC SOLUTIONS Through the innovation of specialty chemicals and materials under our Alpha, Compugraphics, Electrolube, Kester, and MacDermid Enthone brands, MacDermid Alpha Electronics Solutions provides solutions that power electronics interconnection. We serve all global regions and every step of device...