Technical Support Engineer

2 weeks ago

Hanoi, Vietnam Collaboration Betters The World - B.O.T Full time

Collaboration Betters The World - B.O.T

***
- TNR Tower, 54A Nguyen Chi Thanh, Dong Da, Ha Noi- Hybrid- Posted 7 hours ago- Skills:

- IT Support

System Admin

**Top 3 reasons to join us**:

- In-depth knowledge sharing sessions
- Flexible in-office and remote work arrangements
- Great Place to Work-Certified

**Job description**:

- As a Production Support Engineer, you will be at the forefront of our commitment to delivering excellence in service. Interacting daily with our valued customers, including clinic owners, doctors, and patients, you will play a pivotal role in ensuring smooth operations and resolving any issues they encounter promptly.

**Timely Production Support**
- Providing timely app production support is essential to the success of our software product. You will be responsible for ensuring that users receive assistance precisely when needed, swiftly resolving any issues they encounter.
- Your role will involve addressing a wide range of customer needs, from information retrieval to troubleshooting complex operations. Drawing from your knowledge base, you will play a central role in resolving these issues efficiently.

**Eyes for Continuous Improvement**
- Through your interactions with customers, you will contribute valuable insights to our ongoing improvement efforts. By documenting areas for enhancement within our system, you will help elevate our commitment to excellence to the next level.

**Your skills and experience**:

- Commitment to Excellence: Demonstrated commitment to ethical behavior, integrity, and professionalism in all interactions.
- Customer-Centric Approach: Strong sense of urgency and passion for elevating customer experiences to unprecedented levels.
- Communication Skills: Excellent communication and interpersonal skills, enabling you to effectively manage relationships with customers.
- Technical Proficiency: Ability to make informed technical decisions and provide guidance to the team when necessary.
- Microsoft Office 365 - manage groups and users permissions. Troubleshoot issues that arise.
- Time Management: Excellent time and priority management skills, allowing you to effectively balance competing demands and meet deadlines consistently.
- Fluent in English communication, especially in the global software development environment.

**Why you'll love working here**:

- At Positive Thinking Company (B.O.T), we don’t just offer you a job, we offer you a career full of positivity

**VISION**: We collaborate with our clients to grow and accelerate their digital capabilities as APAC's leading technology & solutions partner.
- **MISSION**: We deliver cutting-edge scalable digital solutions and build amazing engineering teams that guide the business growth and transformation of our clients.
- **LIVE OUR VALUES: Positive Thinking, Collaboration, Commitment, and Evolution**

**VARIETY**: You will develop digital products and solutions that make a difference for hundreds of thousands of users worldwide
- **PURPOSE**: You will work on key digital initiatives helping international clients accelerate their product roadmap.
- **GUIDANCE**: The tech experts from our global ecosystem are always ready to support you.
- **TEAMWORK**: You will be collaborating with great people to do great things together
- **TRAVEL**: Enrich your career experience with our global opportunities as we operate on all continents
- **STABILITY**:We’ve been around since 1999.
- **OPENNESS**: We operate in a flat structure and our Leaders are open to hearing from you
- **MERIT**:You will get recognized and rewarded for your contributions.
- **SUPPORT**: We've got your back, we're a family
- **FUN**:We always have fun in the most positive way at work

**Collaboration Betters The World - B.O.T**:
Positive Thinking Company is a global independent tech consultancy group.
- Company type
- IT Product
- Company size
- 501-1000 employees
- Country
- Belgium- Working days
- Monday - Friday
- Overtime policy
- No OT

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