Technical Support Engineer

7 months ago

Hanoi, Vietnam Positive Thinking Company Full time

**We are Great Place to Work-Certified with 90% of our team members in Vietnam agreeing that we are a great place to work**
At the Positive Thinking Company, we are looking for your talent to strengthen and grow our community of apps and platform experts. Joining us is joining a company that resembles you, building itself as you express your talents, share your passion, and communicate your ideas.

So, would you like to join the BOT team and become our next Technical Support Engineer in Hanoi City?

To be perfectly sure, here is all the information you need

As a Production Support Engineer, you will be at the forefront of our commitment to delivering excellence in service. Interacting daily with our valued customers, including clinic owners, doctors, and patients, you will play a pivotal role in ensuring smooth operations and resolving any issues they encounter promptly.

**Timely Production Support**

Providing timely app production support is essential to the success of our software product. You will be responsible for ensuring that users receive assistance precisely when needed, swiftly resolving any issues they encounter.

Your role will involve addressing a wide range of customer needs, from information retrieval to troubleshooting complex operations. Drawing from your knowledge base, you will play a central role in resolving these issues efficiently.

**Eyes for Continuous Improvement**

Through your interactions with customers, you will contribute valuable insights to our ongoing improvement efforts. By documenting areas for enhancement within our system, you will help elevate our commitment to excellence to the next level.

**What you’ll bring**:

- Commitment to Excellence: Demonstrated commitment to ethical behavior, integrity, and professionalism in all interactions.
- Customer-Centric Approach: Strong sense of urgency and passion for elevating customer experiences to unprecedented levels.
- Communication Skills: Excellent communication and interpersonal skills, enabling you to effectively manage relationships with customers.
- Technical Proficiency: Ability to make informed technical decisions and provide guidance to the team when necessary.
- Microsoft Office 365 - manage groups and users permissions. Troubleshoot issues that arise.
- Time Management: Excellent time and priority management skills, allowing you to effectively balance competing demands and meet deadlines consistently.
- Fluent in English communication, especially in the global software development environment.

**Additional Information**:
This position offers a unique opportunity to work at the intersection of technology and customer service, making a tangible impact on the experiences of our customers.

We are committed to fostering a supportive and collaborative work environment where team members are empowered to succeed and grow.

Join us in our mission to deliver innovative solutions and unparalleled service to our valued customers.

**About **Positive Thinking Company**:
Positive Thinking Company is a global independent tech consultancy group. We are **Great Place to Work-Certified **with 90% of our team members in Vietnam agreeing that we are a great place to work With a team of more than 3,000 talented tech specialists on the ground in over 35 cities across Europe, the USA, Asia, Australia and Africa, we serve clients of all sizes. We believe collaboration betters our world. Our unique open ecosystem model allows us to deliver end-to-end tech solutions.

**About **Next Practice**:
Next Practice is a new kind of medical centre for clinic owners, doctors, and patients. With multiple locations across Australia, they are changing the future of healthcare with reimagined clinic designs, powerful end-to-end technology and vaccination donations through UNICEF Australia.

**About **BOT Model**:
Our BOT model provides a long-term solution for successfully delivering your product roadmap without outsourcing your software development. In just a few weeks, we can set up dedicated software development teams in Vietnam which will be steadily integrated in your organization and can eventually be fully transferred.

For more information about our BOT model, please click here

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