![LSEG (London Stock Exchange Group)](https://media.trabajo.org/img/noimg.jpg)
Customer Support Executive
4 weeks ago
**Responsibilities**:
- Log and classify all calls and requests for assistance in the customer relationship management system.
- Filter and call out enquiries related to other aspects of the business and handover to the appropriate department.
- Oversee enquiry resolution progress and proactively call customers with a status update or resolution if queries cannot be resolved on initial interaction.
- Follow the appropriate procedures to respond to issues and update our customers when outages of a major nature occur.
- Call out problems affecting several customers or influencing the timely resolution of one customer’s enquiry. This would include customer concerns to the team leader and other support, sales, engineering, or resolver groups as appropriate.
- Recognize and raise recurring problems, inferior processes, or outdated procedures.
- Accept additional projects or areas of responsibility that will improve the team’s performance.
Qualifications:
- Business level, both written and spoken fluency in English and Vietnamese languages is a must.
- Experience in a customer service or contact centre environment preferred. Previous experience in the financial or IT industry is desirable.
- Knowledge of desktop offerings whether deployed or handled (SaaS) is an advantage.
- Detail orientated with sound information probing skills.
- Well-developed analytical skills with that can problem solve and develop solutions.
- University qualified in a field relating to the financial markets, the finance sector or business.
- Potential to communicate and engage effectively, verbally and in writing, in English and Vietnamese languages with customers and colleagues.
- The ability to learn and become specialists in products and develop a sound understanding of the financial markets they serve.
- Positive approach to undertake additional projects and responsibilities from time to time.
At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose - driving financial stability, empowering economies and enabling customers to create sustainable growth - in everything we do.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
Please take a moment to read this
privacy notice
carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained,
.
-
Customer Support Manager
2 weeks ago
Hanoi, Hanoi, Vietnam Adecco Full timeResponsibilities:Job Description: Drive Customer Support Performance: Empower the team to meet expected goals and support KPIs. Maintain robust reporting and CS dashboards. Redesign, and integrate support tools such as Zendesk, Intercom if needed. Expose a subset of metrics to the executive team as needed. Achieve efficiency gains over time with continuous...
-
Customer Support Manager
2 weeks ago
Hanoi, Hanoi, Vietnam PIXELZ Full timeTHE ROLE:At Pixelz, we believe all our customers deserve the best possible customer experience at every touchpoint, and the Customer Support Manager will be one of the company's key roles in taking ownership of this strategy. We are looking for the right person to lead our dynamic Customer Support team based in Hanoi, Vietnam that is passionate about...
-
Customer Support Manager
2 weeks ago
Hanoi, Hanoi, Vietnam NavigosSearch Full timeWhat We Can Offer: BonusDrive Customer Support Performance. Empower the team to meet expected goals and support KPIs. Maintain robust reporting and CS dashboards. Redesign, and integrate support tools such as Zendesk, Intercom if needed. Expose a subset of metrics to the executive team as needed. Achieve efficiency gains over time with continuous workflow...
-
Customer Support Executive
3 weeks ago
Hanoi, Vietnam LittleLives Inc Pte Ltd Full timeHanoi, Hanoi- Work Type: Full Time**RESPONSIBILITIES** - In LittleLives, we believe in providing the best customer service to users and our Pixies champion that mission every day. If you consider yourself a people’s person, communicates technical terms in an easy to understand manner and wants to be part of a dynamic start up working - environment, -...
-
Customer Support Executive
3 months ago
Hanoi, Vietnam LittleLives Inc Pte Ltd Full timeHanoi, Hanoi- Work Type: Full Time**RESPONSIBILITIES** - In LittleLives, we believe in providing the best customer service to users and our Pixies champion that mission every day. If you consider yourself a people’s person, communicates technical terms in an easy to understand manner and wants to be part of a dynamic start up working - environment, -...
-
Customer Support Executive
2 weeks ago
Hanoi, Vietnam Công Ty TNHH Littlelives Việt Nam Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) - Be exposed to a multinational team and work closely with teammates from offices in Singapore, Malaysia, Vietnam and Thailand - Be part of the LittleLives Team that supports your personal and professional growth - Enjoy the freedom and independence to kickstart your own initiatives for the...
-
Customer Support Executive
2 weeks ago
Hanoi, Hanoi, Vietnam Công Ty TNHH Littlelives Việt Nam Full timeMô tả công việc:(Mức lương: Thỏa thuận) Be exposed to a multinational team and work closely with teammates from offices in Singapore, Malaysia, Vietnam and Thailand Be part of the LittleLives Team that supports your personal and professional growth Enjoy the freedom and independence to kickstart your own initiatives for the betterment of the...
-
Customer Support Engineer
2 weeks ago
Hanoi, Vietnam Siemens Healthineers Full timeDo you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers we pioneer breakthroughs in healthcare. For everyone. Everywhere. We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone to grow personally and...
-
Customer Support Executive
2 weeks ago
Hanoi, Hanoi, Vietnam SVTECH Full time**Vị trí: Customer Support Executive (Nhân viên hỗ trợ Khách hàng)**:**Bộ phận: Service**:**Cấp bậc: Junior/Intermediate**:**Báo cáo cho**:Customer Support** **Teamleader**:**Địa điểm làm việc: Hà Nội**:**Trách nhiệm công việc**:**1. Quản lý thực hiện hợp đồng bảo hành, hỗ trợ kỹ thuật và dịch...
-
Technical Support Executive
3 weeks ago
Hanoi, Vietnam HRchannels Group - Headhunter Vietnam Full timeHRchannels Group - Headhunter Vietnam Hà Nội View om Map Post Date: 25/01/2024 Applications 7 Views 939 **Job Detail**: - Offerd Salary (USD)- Login to view salary- Career Level- Non Manager- Experience- 1-3 Years- Gender- Male- Sector- Hanoi, Bac Giang, Bac Ninh- Industry- Mechanical/ Equipment, Engineering/ Technical, Production**Our client is a...
-
Sales and Customer Management Executive
3 weeks ago
Hanoi, Vietnam British Council Full timeSales and Customer Management Executive **Date**:16 Apr 2024 **Location**: Hanoi, East Asia, VN **Company**:British Council We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. We work directly with individuals to help them gain the skills, confidence and connections to...
-
Sales and Customer Management Executive
3 weeks ago
Hanoi, Vietnam British Council Full timeSales and Customer Management Executive **Date**:19 Apr 2024 **Location**: Hanoi, East Asia, VN **Company**:British Council We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. We work directly with individuals to help them gain the skills, confidence and connections to...
-
Customer Support Engineer
2 weeks ago
Hanoi, Hanoi, Vietnam Siemens Healthineers Full timeDo you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers we pioneer breakthroughs in healthcare. For everyone. Everywhere.We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone to grow personally and...
-
Customer Management Executive, Exams
4 weeks ago
Hanoi, Vietnam British Council Full timeCustomer Management Executive, Exams **Date**:10-May-2023 **Location**: Hanoi, East Asia, VN **Company**:British Council We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. We work directly with individuals to help them gain the skills, confidence and connections to transform...
-
Technical Support Executive
2 weeks ago
Hanoi, Hanoi, Vietnam HRchannels Group - Headhunter Vietnam Full timeHRchannels Group - Headhunter VietnamHà Nội View om MapPost Date: 25/01/2024Applications 7Views 939Job Detail: Offerd Salary (USD) Login to view salary Career Level Non Manager Experience 13 Years Gender Male Sector Hanoi, Bac Giang, Bac Ninh Industry Mechanical/ Equipment, Engineering/ Technical, ProductionOur client is a foreigninvested company, now...
-
Customer Support
2 weeks ago
Hanoi, Hanoi, Vietnam Panasonic R&D Center Vietnam Full timeResponsibilities: Collect customer requests and data Attend to customer phone calls Conduct basic troubleshooting using questionnaires to find out the level of support needed Create tickets for Level 2 support Provide product information Solve common problems such as username and password issues, menu navigation, verification of hardware and software,...
-
Customer Service Executive
4 weeks ago
Hanoi, Vietnam Device and Module Solutions (DMS) Full time**Job Title**:Customer Service Executive **Business Company**:Device and Module Solutions (DMS)**Location**:Hanoi, VN**Employment Type**:Fixed Term**About OMRON Asia Pacific** OMRON began life in 1933 as Tateisi Electric Manufacturing Co. We have come a long way since. Today, our APAC network covers over 10 countries with more than 5,200 employees. - They...
-
Custom Support
2 weeks ago
Hanoi, Hanoi, Vietnam NavigosSearch Full timeWhat We Can Offer: Annual salary review Flexible working time- no fingerprint check-in/out 13thmonth salary Troubleshoot and resolve user inquiries, issues, and complaints in a timely and efficient manner Act as a problemsolver, finding creative solutions to meet the needs of our users Collaborate with crossfunctional teams to address user concerns and...
-
Strategic Customers Executive
4 weeks ago
Hanoi, Vietnam ARIAD Full time**Strategic Customers Executive**: Hanoi, Hanoi **Job ID** R0124486 **Category** Strategic Planning **Subcategory** Strategic Planning **Business Unit** Global Portfolio Division **Job Type** Full time **Job Title**: Strategic Customers Executive **Location**:Vietnam **About the role**: Key Account Manager plays a crucial role in building and...
-
Customer Support Specialist
3 weeks ago
Hanoi, Vietnam Trusting Social Full time**Mô tả công việc**: (Mức lương: Thỏa thuận)How you will make an impact in this role: - Make issues of customer to be handled at shortest time with best result - Make customer impressed with service quality & customer centricity - Make sure no painpoint during process customers contact us What you will do: - Support customers to feedback on...