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Customer Support Specialist
3 weeks ago
**Mô tả công việc**:
(Mức lương: Thỏa thuận)How you will make an impact in this role:
- Make issues of customer to be handled at shortest time with best result
- Make customer impressed with service quality & customer centricity
- Make sure no painpoint during process customers contact us
What you will do:
- Support customers to feedback on questions relating to products and services's features, terms & conditions, the process of opening and usage of products and services of the company through supporting channels
- Listening and monitoring customer feedback about products and services through communication channels and social networks, thereby synthesizing customer opinions, giving opinions, and proposing product improvements, services, sales promotion programs and propose solutions to handle the communication crisis
- Update product regulations, new policies, promotions of the company
- Report on consulting, support, complaint handling and market survey activities
- Perform other tasks as assigned by the direct manager in accordance with the capacity and scope of work
**Chức vụ**: Nhân viên/Chuyên viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
Health insurance package for the whole family, free food at the office, Grab for Work allowance
Be part of a winning team with exponential growth regionally, recruiting world-class talent
Opportunity to work and learn from one of the best and brightest technology teams in Vietnam
**Yêu cầu bằng cấp (tối thiểu)**: Đại Học
**Yêu cầu công việc**:
- Bachelor’s degree from a recognized Vietnam university. Overseas study is an advantage
- At least 02-year experience in a customer service environment
- Good communication with great listening skills
- Great customer service mindset with a cooperative spirit
- Critical thinking going along with problem-solving skill
- Familiar with Contact Center Systems
- Reporting skill
What you will get:
- Top market rate pay
- Offer state-of-the-art Macbook, offices, and facilities.
- Free Grab for work
- Exceptional career growth
- Comprehensive health insurance package for parents, spouses, and children
- Best and brightest colleagues
- Free food at the office - all day
- Amazing company retreats
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng,IT Support
Đại Học
Không yêu cầu
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