Customer Support Cầu Giấy

**Job description**:- Hỗ trợ theo dõi quy trình và tình trạng thanh toán chi phí dịch vụ từ phía Khách hàng.- Hỗ trợ khách hàng trong quá trình tích hợp sử dụng sản phẩm của Công ty.- Một số hỗ trợ khác.**Job requirements**:- Tiếng Nhật tốt N1 cứng, có chứng chỉ N1 (Với những bạn có...

Mô tả công việc:(Mức lương: triệu VNĐ) We are seeking aCustomer Support Representativeto handle incoming calls and provide assistance to our current customers. The main responsibilities include addressing customer-reported issues, facilitating SIM and phone replacements, and assisting customers with service registration. The role involves...

Location: The position is based at the 3rd floor, Trung Yen 1 Building, 1A Vu Pham Ham, Cau Giay, Hanoi.We are seeking aCustomer Support Representativeto handle incoming calls and provide assistance to our current customers. The main responsibilities include addressing customer- reported issues, facilitating SIM and phone replacements, and assisting...

Mô tả công việc:(Mức lương: triệu VNĐ)1. Job Description We are seeking a Customer Support Representative to handle incoming calls and provide assistance to our current customers. The main responsibilities include addressing customerreported issues, facilitating SIM and phone replacements, and assisting customers with service registration. The...

Bán hàng xăng dầu.- Các công việc cấp trên giao.- Làm việc luân phiên theo ca dưới sự sắp xếp của ca trưởng.- Thời gian làm việc 8h/ca, 1 tuần nghỉ 1 ngày.**Quyền lợi được hưởng**- Công việc ổn định, lâu dài;- 1 năm được nghỉ 14 ngày phép;- Được đào tào nếu chưa có kinh...

Mô tả công việc:(Mức lương: Thỏa thuận) 1.Operation for co-location, hosting and connectivity: Operating and monitoring 24x7x365 colocation service with VAS (value added services) and managed services. Operating and monitoring company network equipment, various servers like web & mail servers, antispam, load balancers, storage servers.Providing...

THE ROLE:At Pixelz, we believe all our customers deserve the best possible customer experience at every touchpoint, and the Customer Support Manager will be one of the company's key roles in taking ownership of this strategy. We are looking for the right person to lead our dynamic Customer Support team based in Hanoi, Vietnam that is passionate about...

Responsibilities:Job Description: Drive Customer Support Performance: Empower the team to meet expected goals and support KPIs. Maintain robust reporting and CS dashboards. Redesign, and integrate support tools such as Zendesk, Intercom if needed. Expose a subset of metrics to the executive team as needed. Achieve efficiency gains over time with continuous...

Responsibilities: Collect customer requests and data Attend to customer phone calls Conduct basic troubleshooting using questionnaires to find out the level of support needed Create tickets for Level 2 support Provide product information Solve common problems such as username and password issues, menu navigation, verification of hardware and software,...

What We Can Offer: BonusDrive Customer Support Performance. Empower the team to meet expected goals and support KPIs. Maintain robust reporting and CS dashboards. Redesign, and integrate support tools such as Zendesk, Intercom if needed. Expose a subset of metrics to the executive team as needed. Achieve efficiency gains over time with continuous workflow...

Clarifying the customer&039;s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolutionAnswering questions about features, documenting any technical issues, and passing them on to the product teamResponding promptly to customer...

What We Can Offer: Annual salary review Flexible working time- no fingerprint check-in/out 13thmonth salary Troubleshoot and resolve user inquiries, issues, and complaints in a timely and efficient manner Act as a problemsolver, finding creative solutions to meet the needs of our users Collaborate with crossfunctional teams to address user concerns and...

Mô tả công việc:(Mức lương: Thỏa thuận)How you will make an impact in this role:Make issues of customer to be handled at shortest time with best result Make customer impressed with service quality & customer centricity Make sure no painpoint during process customers contact usWhat you will do: Support customers to feedback on questions relating...

Mô tả công việc:(Mức lương: Đến 20 triệu VNĐ) Answering questions about features, documenting any technical issues, and passing them on to the product team. Creating support tickets for the team. Clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem;...

**Mô tả công việc**:(Mức lương: 7 - 9 triệu VNĐ)- Tiếp nhận cuộc gọi và xử lý các vấn đề cần giải quyết khiếu nại, báo hỏng liên quan tới dịch vụ sim, mạng viễn thông Wintel (SIM đầu số 055) của khách hàng.- Gọi ra khảo sát khách hàng về chất lượng sản phẩm và dịch vụ,...

Mô tả công việc:(Mức lương: triệu VNĐ) Resolve customer issues by offering solutions or alternatives, and following up to ensure their satisfaction Collaborate with other team members to ensure customer satisfaction and retention Escalate unresolved customer issues/complaints to the appropriate departments for further investigation Collect...

About Forma:The market for employee benefits is broken. Companies spend millions annually on employee benefits that employees neither value nor regularly use. Founded in 2017, Forma set out to build a better model by challenging traditional one-size-fits-all approaches.Forma's flexible benefits software helps companies offer competitive benefits packages...

Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers we pioneer breakthroughs in healthcare. For everyone. Everywhere.We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone to grow personally and...

10 Jun 2024Officer, Customer Support :Category: Retail Banking GroupJob Type: Facility: Retail BankingJob Purpose:The job holder responsible for: Perform tasks assigned such as: aid in informing customers about suitable solutions, enhance customer engagement, in order to bring The best experience to customers. Ensure compliance and minimizes risks at the...

Collecting customer information and analyzing customer needs to get insights into current/ future products or servicesAnswering questions about features, documenting any technical issues, and passing them on to the product teamCreating support tickets for the teamEnsure customer satisfaction and provide professional customer support.Build and maintain...