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Driver Support
3 months ago
Department Operations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products.
The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.- Interview and training Drivers; create driver account
- Update Drivers information to Gofast tool
- Manage warehouse, request uniform from Head Office, sold uniform for new drivers
- Support drivers about issues: SPF Driver app, income,
- Check tickets, fraud to handle violating/fraud drivers, fraud orders
- Control orders when bad weather
- Fulfill daily, weekly report
- Other tasks requested by the Line Manager
Requirements:
- Preferably 1 year experience in Driver Management
- Good communication skills and stakeholder management skill are musthaves
- Familiarity of using existing social media platforms
- Fastlearning and open to change
- Good team player with a cando attitude
- Passion to work in a fastpaced environment
- Proficiency in English is a plus