Driver Operations Associate

6 months ago


Ho Chi Minh City, Vietnam lalamove Full time

Company Intro** **Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 1600+ employees spread across SEA and LATAM, our 10-year old company has reached unicorn status in 2018, is well funded by prominent VCs and has kept growing at tremendous speed since.
- Our strength lies in our internal values, namely Passion in serving local communities, empowering SMEs and our driver partners, Execution and Grit because that is how we differentiate ourselves by never giving up and striving for excellence, and Humility - awareness in ourselves to learn from others and never stop improving.
- At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs. Our vision is to bring communities closer and make city life easier by allowing fast and convenient circulation of goods. We realize this vision with a ‘glocal’ approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors. At the same time, we have ambition to build an international brand by establishing an even more global presence.

**Job Summary**
- We are looking for a Driver Operations Contractor | Hub, based in Ho Chi Minh City, Vietnam, with high energy, quick thinking individuals who will play a vital role in ensuring a seamless experience for driver partners.

**What you’ll do**:

- Participate in 6 on-location video filming per month, with each shoot lasting approximately 3 hours.
- In responsible for guaranteeing driver supply, managing driver side commercials, and increasing vehicle utilization;
- Deliver fleet training programs, as well as managing drivers to achieve the highest standard of customer experience and adherence to agreed-upon SOPs and SLAs;
- Continuously analyze operations and propose innovative solutions to streamline daily tasks and enhance overall efficiency;
- Assist in reviewing and improving the current logistics and operations team's SOPs.
- Exceed individual and Driver Operations team targets & KPIs.
- Special/ad-hoc projects will be assigned by Line Manager/ Department Manager
- Work time: Monday to Friday (9:00 AM - 1:00 PM and 2:00 PM - 6:00 PM), with Saturday (9:00 AM - 1:00 PM)
- Work location: No.212, 19/5 Street, Tay Thanh Ward, Tan Phu District

**What we seek**:

- An outgoing and open-minded personality that can interact and influence people with different profiles (age, nationality, experience, background);
- An ambitious individual who has a go getter attitude to bring solutions and ideas to our daily operations needs;
- Strong sense of prioritization, and structured mindset to cover multiple things at the same time, without compromising on quality;
- Autonomous and adaptable attitude to cope with an ever-changing working environment.

**What you’ll need**:

- Education: A degree in a relevant field is preferred. Recent graduates and final year students are encouraged to apply.
- Experience: Prior experience in operations or customer service is a plus, but not required. We're happy to train and develop the right person for this role.
- A full-time commitment for at least 6 months is required.
- Have a personal laptop is necessary
- Strong communication skills with proficiency in written and spoken Vietnamese;
- Outgoing, collaborative, responsible, and well-organized individuals are preferred.

**We offer a comprehensive benefits package to support your well-being and career development**:

- Social Insurance
- Paid Leave: Enjoy 15 days of paid leave per year to relax and recharge.
- Annual health check-up to ensure you stay proactive about your health.
- Financial Wellness: Receive a monthly top-up on your Lalamove App.
- Complimentary Snacks: Enjoy a variety of delicious snacks throughout the day to keep your energy levels up.
- Fun & Camaraderie: Participate in regular internal team entertainment activities to build strong bonds with colleagues.
- Professional Growth: Expand your skills and knowledge with on-the-job learning and growth opportunities.
- Thriving Environment: Work in a safe, modern, and fast-paced learning environment that fosters innovation and development.

₫7,000,000 - ₫9,000,000 a month



  • Ho Chi Minh City, Vietnam lalamove Full time

    Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it! - Currently, Lalamove is a leading global on-demand delivery...


  • Ho Chi Minh City, Vietnam lalamove Full time

    **We are looking for a Driver Operations Associate, Sticker Operations, based in Ho Chi Minh City, Vietnam, with high energy, quick thinking individuals who will play a vital role in ensuring a seamless experience for driver partners.** **What you’ll do**: - Install sticker on partner vehicles to raise brand awareness; - Increase Lalamove’s brand...


  • Ho Chi Minh City, Vietnam lalamove Full time

    Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it! Currently, Lalamove is a leading global on-demand delivery...


  • Ho Chi Minh City, Vietnam lalamove Full time

    Lalamove is looking for a creative and results-oriented Driver Operations Associate | Communications to join our growing team! - In this role, you'll be responsible for developing and delivering engaging content that effectively communicates key messages to our driver community. You'll also play a vital role in optimizing communication channels and ensuring...


  • Ho Chi Minh City, Vietnam lalamove Full time

    Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it! Currently, Lalamove is a leading global on-demand delivery...


  • Thành phố Hồ Chí Minh, Vietnam lalamove Full time

    **Company Intro** Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it! Currently, Lalamove is a leading global...


  • Ho Chi Minh City, Vietnam lalamove Full time

    Company Intro** **Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it! Currently, Lalamove is a leading global...


  • Ho Chi Minh City, Vietnam lalamove Full time

    Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it! Currently, Lalamove is a leading global on-demand delivery...


  • Ho Chi Minh City, Vietnam lalamove Full time

    Company Intro** **Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it! Currently, Lalamove is a leading global...

  • Driver Acquisition

    7 months ago


    Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...


  • Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentOperations- LevelExperienced (Team Lead)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts...

  • Driver Support

    6 months ago


    Ho Chi Minh City, Vietnam Shopee Full time

    Department Operations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

  • Driver Support

    6 months ago


    Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...


  • Ho Chi Minh City, Vietnam lalamove Full time

    **Company Intro** - Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it! Currently, Lalamove is a leading global...


  • Ho Chi Minh City, Vietnam lalamove Full time

    Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it! Currently, Lalamove is a leading global on-demand delivery...


  • Ho Chi Minh City, Vietnam Công ty TNHH Shopee Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) Product: ShopeeFood Work location: Sonatus Building, 15 Le Thanh Ton, District 1, HCM About the team - ShopeeFood Product **Responsibilities**: - Understand markets, competition and customer/user requirements in depth. - Communicate, and analyze with Stakeholders to clearly define the business...


  • Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...


  • Ho Chi Minh City, Vietnam lalamove Full time

    **Company Intro** - Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it! Currently, Lalamove is a leading global...

  • Operation Associate

    7 months ago


    Ho Chi Minh City, Vietnam Công Ty TNHH Anfin Full time

    **What will you do** As Operation Associate, you will be asked for various aspects of business operations, including but not limited to. - _Customer services: _Work closely with the engineering team and CS team to resolve customers' requests in a timely manner. - _Process Management & Continuous business Improvements:_ Lay the groundwork for various...


  • Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...