Driver Operations Associate

6 months ago

Ho Chi Minh City, Vietnam lalamove Full time

Lalamove is looking for a creative and results-oriented Driver Operations Associate | Communications to join our growing team
- In this role, you'll be responsible for developing and delivering engaging content that effectively communicates key messages to our driver community. You'll also play a vital role in optimizing communication channels and ensuring an exceptional experience for our drivers.

Lalamove đang tìm kiếm một **Nhân viên Vận hành Đối tác Tài xế | Truyền thông** sáng tạo và hướng tới kết quả để gia nhập đội ngũ đang phát triển của chúng tôi
- Trong vai trò này, bạn sẽ chịu trách nhiệm phát triển và cung cấp nội dung hấp dẫn, truyền đạt hiệu quả các thông điệp chính đến cộng đồng tài xế của chúng tôi. Bạn cũng sẽ đóng vai trò quan trọng trong việc tối ưu hóa các kênh truyền thông và đảm bảo trải nghiệm vượt trội cho Đối tác Tài xế.

**What you will do**:

- Deliver high-quality & easy-to-understand content to effectively communicate key messages to drivers through various channels (e.g., Blog, in-app, Social Media);
- Experiment & optimize communications content across both in-app & out-app channels (e.g. notifications, banners, ads, SMS, Chatbots, etc.) based on objectives, budget, and communication plans;
- Maintain alignment and consistency of messaging across all channels related to driver communication, quality and performance;
- Develop and enhance training material for drivers (offline and online) to equip drivers with the necessary skills to operate safely and effectively on the Lalamove platform;
- Search and execute partnership contracts to identify benefits and plan programs/events for drivers;
- Implement, optimize, and simplify pipeline reporting/ dashboards to evaluate the progress and effectiveness of each project;
- Special/ad-hoc projects will be assigned by the Manager.

**Tiếng việt**
- _ Sáng tạo nội dung để truyền đạt hiệu quả các vấn đề đã được xác định cho Tài xế thông qua nhiều kênh khác nhau (ví dụ: Blog, trong ứng dụng, Mạng xã hội);_
- _ Thử nghiệm và tối ưu hóa nội dung liên lạc trên các kênh trong ứng dụng và ngoài ứng dụng (ví dụ: thông báo trên ứng dụng, banner, SMS, Chatbot, facebook, v.v.) dựa trên mục tiêu, ngân sách và kế hoạch truyền thông;_
- _ Đảm bảo tiến độ và nội dung truyền tải trong tất cả các kênh kết nối giữa Tài xế và Lalamove;_
- _ Phát triển và nâng cao tài liệu đào tạo cho Tài xế (offline và online) nhằm trang bị cho Tài xế những kỹ năng cần thiết để vận hành an toàn và hiệu quả trên nền tảng Lalamove;_
- _ Tìm kiếm các quyền lợi cũng như lập kế hoạch chương trình/sự kiện cho Tài xế và thực hiện hợp đồng với các Đối tác hợp tác;_
- _ Triển khai, tối ưu hóa báo cáo/bảng thông tin nhằm đánh giá tiến độ/ hiệu quả mỗi dự án;_
- _ Thực hiện các công việc / dự án khác theo phân bổ từ quản lý trực tiếp._

**What we seek**:

- Outgoing and open-minded personality that can interact and influence people with different profiles (age, nationality, experience, background);
- Hands-on and get-things-done attitude to bring solutions and ideas to our daily operations needs;
- Strong sense of prioritization, and structured mindset to cover multiple things at the same time, without compromising on quality;
- Strong communication and presentation skills;
- Autonomous and adaptable to cope with an ever-changing working environment;
- Understand and follow the company procedures: Provide accurate, valid, and complete information by using the right methods/tools;
**Tiếng Việt**
- _ Tính cách cởi mở, có thể tương tác và gây ảnh hưởng với mọi tầng lớp khác nhau (tuổi, giới tính, bằng cấp );_
- _ Hoàn thành công việc với thái độ cầu tiến, mang lại nhiều ý tưởng và giải pháp cho việc vận hành hàng ngày;_
- _ Kỹ năng giao tiếp và trình bày tốt;_
- _ Tư duy logic, khả năng phân bổ công việc hợp lý, có thể hoàn thành tốt các nhiệm vụ trong cùng 1 thời điểm;_
- _ Khả năng làm việc dưới áp lực cao và thích ứng nhanh với công việc;_
- _ Nhanh nhẹn, trung thực và có trách nhiệm._

**What you will need**:

- Bachelor's Degree in Marketing or Marketing Communication.
- Minimum of 1 year of experience in a similar role.
- Excellent data-related skills with knowledge of relevant tools and platforms (mostly in Microsoft Excel & Google Sheet)
- Experience in content writing and circulation (including but not limited to In-App Comms, WhatsApp Comms, SMS).
- Having experience in Designing & video editing will

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